I made a one night reservation for last Saturday. When I arrived to check in, the clientele was extremely dodgy. It was before noon and people were loitering and drinking outside. The girl checking in in front of me was loudly discussing with the clerk how she was there to reunite with her BF from prison. It only got worse from there. When I checked in to room 109 (several doors down from the "lobby") I nearly slipped on the damp tile floors when to my surprise the room was already occupied by a large rat. I immediately closed the door and walked back to the "lobby" when another rat ran across the threshold in front of me. I advised Matthew who identified himself as the manager that I did not accept the rat occupied room. He refused to offer another room and when I said I was leaving and wanted a receipt that I was not being charged he refused to refund my money. He was unprofessional and unreasonable and told me to call their corporate office who were also unhelpful. I am disputing with my credit card and will NEVER look at Travelodge again! Save yourself the time and aggravation.
- Official Description (provided by the hotel):
- Located in the heart of San Francisco, on Market Street, midway between downtown and the colorful Castro District, our hotel is the perfect place for travelers to stay when visiting San Francisco. All our rooms feature in-room coffee, safe and hairdryer, telephone data port, and cable television with HBO/CNN/ESPN. Guests also enjoy a free continental breakfast and weekday USA Today newspaper in the lobby. ... more less
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- Also Known As:
- Travelodge Central Hotel San Francisco
- Travelodge San Francisco