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“Worst staff, worst hotel, EVER” 1 of 5 stars
Review of Alexis Park San Francisco

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Alexis Park San Francisco
2.0 of 5 Hotel   |   825 Polk Street, San Francisco, CA 94109 (Civic Center)   |  
Hotel amenities
Ranked #208 of 236 hotels in San Francisco
Palo Alto, California
1 review
“Worst staff, worst hotel, EVER”
1 of 5 stars Reviewed October 15, 2012

We booked a room at the Alexis Park for Saturday night, with plans to run the Nike Womens Marathon yesterday. But, checkout is at 11am, and we would not be back. So we asked for late checkout. No. We asked if we could leave our bags at 6am and get them later. No. The only option, according to the manager, was to leave our bags in the lobby (this is the crappy Tenderloin neighborhood) until noon, and if we weren't back by noon he would put them in a room and charge us for another night. We asked for our money back. He said he couldn't as there is a 48-hour cancellation fee. We said we wouldn't leave without our money.

Meanwhile, we checked out the room and it reeked of cleaning products and mold. We couldn't even enter it without getting a headache. The cleaning woman said there had been some sort of infestation.

We went back to the lobby and insisted that he refund our money. We refused, again, to leave without it.

He called the police.

The police said we should try to get our money back from Expedia and that we should leave. Then he started streaming obscenities at us. The police asked him to calm down and we went outside. The police officers then came outside and said he was demanding that we remove our car from the lot. But, of course, we still couldn't have our money back.

Expedia won't give us a refund unless the hotel approves it. I'm pretty sure that's not going to happen. So we got screwed.

Don't stay here.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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91 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Hombrechtikon, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 16, 2012

I was quite skeptic, when I saw the hotel from outside. But if you are traveling alone, as business (wo)man, as a young couple, and when you are not afraid of loitering homeless people around in the area (the hotel manager took care off, to get them off the hotel area) I would recommend to go there when you are looking for a centrally located hotel for affordable rates. I would not recommend to go there when you have children or you cannot cope with the homeless people around this place. The rooms are big, recently completely refurbished, the shower-areas are totally new and modern, the free continental breakfast (which you have to take into your room because the lobby is very small) is adequate. The rooms provide a table for 2 and a desk, free Wifi, and the best of all ... free parking lots ... downtown San Francisco ... free parking lots (enough lots for everybody, at least during my stay). So, after you have closed the door of your room, everything is perfect. And you are in 10 minutest walking distance to Union square, 30 minutes walking distance to northern embankment... I mean - what can you expect more? I really had some very bad experiences with other low-budget-hotels, but with the exception of the little Saigon atmosphere around this hotel, there was really nothing to complain about. I was positively surprised. I will return there, when I am back in SF.

Room Tip: Would advise to get a room on the 2nd floor - Would make you feel more safe.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Verne, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 2, 2012

This is the worst hotel I have never been to. First, the location is not safe, there are lot of homeless people around this hotel, if you have family with little kids, highly not recommended. Second, they said there are free parking available, but the very RUDE hotel manager reserved most of parking space for his family members and himself. Yes, they all live in this hotel. All the ground floor rooms were occupied by his family. Parking lot is very small, You are lucky if you can find one. Third, the room is very dirty. Hotel staff is very bad, not willing to help and keep making mistake. I booked & paid 3 night via Expedia, the second night I went back to the hotel, they locked my room and refused to let us in. I have three little kids waiting inside the car for 2 hours, I talked to Expedia and they confirmed that we had 3 night and the hotel staff had made mistake. We waiting in the parking until 11:00pm. The manager insisted us to provide him a hard copy of the email from Expedia in process to let us in to the room, however I didn't one with me and I asked if I can use their printer which I can print the email out, believe it or not, he refused to let me use their printer. The manager might be the owner of the hotel and he thought he can do whatever he like to his customer, after all the drama, Expedia manager call him and finally we were able to get in the room. I am so so regret to stay in this hotel, please spend a little more to stay another one.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
libraryladyfo
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 15, 2012

We needed a place close to Nob Hill for my nephews FIDM graduation. Unfortunately, it was June 14 and PEEK season for S.F. We literally were just going to sleep in the room, with dinner, events, breakfast & site seeing filling our hours. So...this is a decent little motel, parking is available & free but first come first serve. Rooms are clean, but bare bones. Bathroom seemed to be remodeled but some wallpaper was coming off one bottom corner. Rooms are on the small side, double beds only, continental breakfast & free wi-fi. Staff NOT too friendly, even with much smiling and chatting NO smiles or chatting returned! :( So...I'm giving it an average.

Room Tip: NOPE...everything is noisy because you are in S.F. and on a corner. Garbage trucks, busses...but if...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angwin, California, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 25, 2012

This was the WORST hotel experience I have ever had. This hotel is centrally located to the heart of SF and as a result, the staff feels entitled to gouge their customers. The front desk staff is RUDE, and the hotel is filthy. The maid entered our room despite the DO NOT DISTURB tag being up, and when we returned to our room to check out, the accused us of having a dog in our room?! What were they even doing in there to begin with if the sign on the door says "do not disturb," and considering the size of the room is about a big as a thumb tack, I am not sure where I would have even put the dog. Finally, I made a mistake when booking the room by accident for the wrong day, and they REFUSED to give me a refund for the mistake and charged us DOUBLE to stay for the night we needed. Overall this place for ONE night cost me $400. I will never come back here. They also photocopy your ID card, credit cards, and charge a $250 damage deposit before you can even check in. Needless to say I cancelled my card after staying here because the staff is shady, rude, and worst of all this hotel is so dirty. I found long black hair all over the bathroom floor (I have short blond hair), and when I ran a damp rag along the floor it came up BLACK. (See my photos). The carpet was stained, the comforter was stained. This place is gross, and this is coming from a college student that has travelled by couch surfing. DO NOT STAY HERE.

Room Tip: Best tip is to not stay here at all. If you must stay here, come for the free parking and sleep in y...
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  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 28, 2012

Not worth it if you are staying here for the amenities like free parking and breakfast. The bad location, surly service and rundown rooms make even those "perks" unpalatable. Free parking is very limited and the motel will not allow you to park before check in our after check out and the breakfast is a joke.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2012 via mobile

Rude staff rodent problems. Bum problems. Crack pipe found in my bed. Heater does not work. Place is horrible. I think some one was paid to make the positive reviews. Never stay here.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Alexis Park San Francisco

Address: 825 Polk Street, San Francisco, CA 94109
Location: United States > California > San Francisco > Civic Center
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #208 of 236 hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Alexis Park San Francisco 2*
Reservation Options:
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Also Known As:
Alexis Park San Francisco Hotel San Francisco

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