We booked a room at the Alexis Park for Saturday night, with plans to run the Nike Womens Marathon yesterday. But, checkout is at 11am, and we would not be back. So we asked for late checkout. No. We asked if we could leave our bags at 6am and get them later. No. The only option, according to the manager, was to leave our bags in the lobby (this is the crappy Tenderloin neighborhood) until noon, and if we weren't back by noon he would put them in a room and charge us for another night. We asked for our money back. He said he couldn't as there is a 48-hour cancellation fee. We said we wouldn't leave without our money.
Meanwhile, we checked out the room and it reeked of cleaning products and mold. We couldn't even enter it without getting a headache. The cleaning woman said there had been some sort of infestation.
We went back to the lobby and insisted that he refund our money. We refused, again, to leave without it.
He called the police.
The police said we should try to get our money back from Expedia and that we should leave. Then he started streaming obscenities at us. The police asked him to calm down and we went outside. The police officers then came outside and said he was demanding that we remove our car from the lot. But, of course, we still couldn't have our money back.
Expedia won't give us a refund unless the hotel approves it. I'm pretty sure that's not going to happen. So we got screwed.
Don't stay here.
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- Also Known As:
- Alexis Park San Francisco Hotel San Francisco