This is the worst hotel I have never been to. First, the location is not safe, there are lot of homeless people around this hotel, if you have family with little kids, highly not recommended. Second, they said there are free parking available, but the very RUDE hotel manager reserved most of parking space for his family members and himself. Yes, they all live in this hotel. All the ground floor rooms were occupied by his family. Parking lot is very small, You are lucky if you can find one. Third, the room is very dirty. Hotel staff is very bad, not willing to help and keep making mistake. I booked & paid 3 night via Expedia, the second night I went back to the hotel, they locked my room and refused to let us in. I have three little kids waiting inside the car for 2 hours, I talked to Expedia and they confirmed that we had 3 night and the hotel staff had made mistake. We waiting in the parking until 11:00pm. The manager insisted us to provide him a hard copy of the email from Expedia in process to let us in to the room, however I didn't one with me and I asked if I can use their printer which I can print the email out, believe it or not, he refused to let me use their printer. The manager might be the owner of the hotel and he thought he can do whatever he like to his customer, after all the drama, Expedia manager call him and finally we were able to get in the room. I am so so regret to stay in this hotel, please spend a little more to stay another one.
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- Also Known As:
- Alexis Park San Francisco Hotel San Francisco