My best friend and I pulled up at the Broadway inn exhausted from a 2day drive, desperate for a rest Walked into the slightly less appealing "reception area" stained stinky carpet, uninviting stench and terrible service, we continued with our reservation for the price. Parked and took our bags upstairs, the floor throughout the entire place was grubby, the elevator creaked and sounded as if it was struggling to make it up the floors, opened the door to our room where the warm welcome was an overwhelming odour, placed out bags onto the beds, had a quick scan of the room lined with some more heavily stained carpet. Thinking it would be ok, walked into the bathroom to use the toilet only to find it had already been used... STILL giving this place the benefit of the doubt we left our things and went to dinner down the street. After walking by far more appealing inns at basically the same price, we started to re think. Asked a few locals what we could expect and our response from each differed between, paper thin walls "dont expect any shut eye if youre a light sleeper" too having randoms bashing on your door during the night, and the deal breaker... "possible bed bugs". Feeling dirty, we booked a new room at a place down the street, we returned to get our stuff and drop the key back to the front desk where we sugar coated why we were leaving to save the staff at the counter embarrassment, after the rude response and disgusting service we received she said she could try get a refund organised but we would have to phone later as her manager was out. Phoned back around 30mins later to see the progress on the refund, only to be told our bed had been used.. ( top sheet slightly peeled back to search for those bed bugs) and only half the price could be refunded THEN HUNG UP ON US. Absolutely disgraceful! Travelled across the whole US and not once did we come across a place as horrendous as this.

Ok... so Van Ness Avenue is noisy. The constant drone of daytime and evening traffic is not the problem... it's the 3am dump trucks, fire engines and street sweepers that will wrench you from the arms of Morpheus.

However... If you can get a room 3 or 4 back from the road (and not overlooking Broadway), you'll probably be fine. I was initially in a room on the Van Ness end and it was dire. I asked to be moved and the receptionist was happy to oblige, moving me to a room about 4 from the end, and it was MUCH better.

Also, if you turn on the air con, you might notice a faint urine smell. I thought someone had pee'd on the air inlet, but later discovered (when I changed rooms) this is the smell of the carpet 'freshener'.

The location (Pacific Heights) is great. Very safe and charming, with a regular bus service right out front, a great brunch diner on the corner and the cool neighbourhood area of Polk St and Union St (rather upmarket) each a short walk away.

I was in town on the busiest weekend of the year and was left with limited options for reasonably priced accommodation. I made a good choice (once I'd moved rooms).

I have stayed at this clean and comfortable hotel over the past few years. It's ALWAYS CLEAN and very convenient to the night life and public transportation. They have free parking too.

I usually stay here for Business and recommend it to friends that don't want to pay $400.00 and up in SF.

The manager Rahil, does a great job to make sure you have a good stay.

This hotel is what I expected. It had a refridgerator and a microwave, the shower was nice. The bed wasn't all that great but I've had worse. The floor was squeaky but that's ok. The room was clean. Staff was friendly. I would stay here again.