Nice rooms but we were just expecting a little more. Good customer service at the front desk and nice management. We might be back when in the area since we were able to get the room at a decent price.

Booked 2 nights here for New Year weekend. We left our luggage to explore the city while waiting for 3pm check in. The receptionist was helpful and accommodating. Actually all of them are, but of course don't expect a hotel type of hospitality. There's coffee, hot chocolate, water and snacks on the counter for guests, of which my companions partook. Location wise, it wasn't a good idea since we took BART. We had to get off at Powell and midway walking, decided to just took a cab. Bottomline, we had to take cabs everywhere, except Fisherman's Wharf. If you don't mind walking, you can walk to the crookedest street, Union Square and Marina. But that is a big waste of time and by the time you get to your destination you won't have as much energy. We booked a double queen room for 4 adults. The room is clean, with coffee, fridge, microwave. Bathroom is huge, but the downside is you have to walk on cold tiles. Just walk in there with your shoes/socks. The towels and amenities are complete. Minor complaints are the old TV and wifi is not working. There's a heater though, which made up for it for me. Going up and down our room, we had to use a really old and creepy elevator so we took the stairs mostly. The next day, I was pleasantly surprised that they made the bed, changed the towels and everything. Don't count on breakfast as I think they buy unsold pastries. Awful stuff to start the day. Just get the fruits. Got the value for my money but will not do it again.

They lost my reservation,that should have been a clue, I should have left right then and there. The room was the size of a postage stamp.The mattress was way too soft. Internet was slower than molasses. Breakfast consisted of few donuts,mini muffins, 2 beat up apples and instant coffee. The TV was whistling the whole time,I think it was a model from the '90. Never again will they see me there. Book a room across the street at the Lobard Motor Inn, you'll be happy there.

After reading some of the negative views below, I had to check to see if it was the same hotel we stayed in.
All the staff were very friendly and helpful. Our room was spotlessly clean and both it and the bathroom was a really good size. All the furnishings were pristine. Perhaps we were fortunate to have a room at the back so noise was not a problem. Tea and coffee facilities were supplied together with a coffee maker, microwave, fridge and TV. Free WIFI was also available.
A continental breakfast was laid out in Reception but trays were provided for you to take it to your room if preferred.
The location of the hotel was perfect for walking or taking public transport to all the high spots in San Francisco. With free parking there are no worries about driving into the very busy streets of San Francisco. What more could you want.