This place is half hotel, half hostel. I did like it for the fantastic downtown location, one block away from a cable car line. I found the staff friendly and the rooms clean. They have cleaners going over the common areas and kitchen on a daily base. The only thing unacceptable was that they still gave a bed out, knowing that it was contaminated with bed bugs. It's a hostel and I can understand those things might happen and doesn't need to have anything to do with cleanliness etc. I got bitten and told the front desk staff. They were apologetic and offered me another room or bed. They even wrote on a big note "BED BUGS IN BED / ROOM...." and sticked it to their computer. So I was very surprised to see then that they gave that bed straight away out again to the next traveler - poor fellow with dreadlocks where bedbugs probably love to nest.
Obviously they didn't really care about it. While my spots are all terribly itchy now, I wonder how much longer they might have been already aware of that problem without doing anything about it.
If this would have not happened I would recommend this place as a very good and cheap alternative.
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