On a 3000 mile motor trip we stayed in everything from Hostels to 5 star mega Hotels. All had their good and bad points of course but this hotel set a new low bar for poor customer service, which is a pity as its in a great location. But, fear not, there are multiple hotels on the same street so you can choose any of them!
When we arrived at 1pm (check in is at 3pm) we were met by a surly and disinterested receptionist who stated "you're early" in a negative tone. Well sure, we knew that and didn't expect the room would be ready, but we were made to feel that we had, in some way, done some awful wrong! So we handed over credit card, and the paperwork was completed. My wife asked to use a toilet (we had been driving some distance) and the receptionist replied, no, he couldn't help because the toilets were in the guest's section of the hotel - which had a locked door - and we weren't check-in. No idea where we could find a toilet.
Even the corner grocery store or cafe will let you use a toilet if you are in some ways a customer. Not the Buena Vista Motor Inn! A lifetime of traveling the globe and this is the very first, and I suspect last time I will ever get this type of response to such a request.
Just to be clear, this total "get stuffed' attitude was not something directed at me specifically, or that I felt and others didn't. We were all amazed. I was expecting him to laugh and say 'just joking'. But no.
The room was ok, the bed hard but the wifi was ok. There were cheery messages from the management and a survey form from memory...The breakfast was woeful. Even the cheapest motels we stayed at did better and this was one of the most expensive hotels we stayed in on our trip! Over $300 for a single room with three adults sharing.
Checkout was similarly flat. Different person at the desk but again a bored lack of interest.
So choose somewhere else. Anywhere would be better.
- Official Description (provided by the hotel):
- The Buena Vista Motor Inn is an exceptional value hotel, offering comfortable rooms, friendly service, a convenient Lombard Street location in San Francisco's Marina, and exciting Bay Area packages. ... more less
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- Also Known As:
- Buena Vista Motor Hotel San Francisco
- Buena Vista Hotel
- Buena Vista Motel