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“Great Location, Luxury, and Service” 5 of 5 stars
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
5.0 of 5 Hotel   |   900 North Point Street, Suite D100, San Francisco, CA 94109 (Russian Hill)   |  
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Hotel amenities
Ranked #5 of 237 Hotels in San Francisco
GreenLeadersSilver level
Suwanee, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Location, Luxury, and Service”
5 of 5 stars Reviewed August 17, 2010

It's a luxury apartment at fisherman's wharf. This is not a hotel room. It was great for our family of four (one bedroom apartment) as a central location to explore san fran and the surrounding areas. Easy to take a break from the hectic days and relax for a few hours before starting another adventure. The hotel car, wine receptions, and continental breakfasts were simple but well utilized by our family. It is pricey but at the end of a 10 day northern california trip, we needed some extra room as well as a washer/dryer. It's hard to imagine anything that could have been better here. You could quietyly relax in the room or on the balconies, enjoy the great view of the bay, be in the middle of activity in the wharf area and/or walk to many attractions.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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490 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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kansas
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 9, 2010

This hotel is wonderful and the location was perfect!! We were supposed to stay 2 nights, but got bumped to the other Fairmont on their tab (very generous) which was fine, but the 2 hotels aren't really comparable. We would've loved to have stayed longer at this location as it was perfect in size of room, amenities, and location. . All the other 3 hotels we stayed in during our California trip did not even come close to the classiness of this one.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ladysmith, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 7, 2010

We heard San Francisco was cold in the summer but did not expect the weather to be this chilly. Still we had a wonderful time in the "city by the bay" and had a FANTASTIC time at the Fairmont Heritage Place, Ghirardelli Square!

We spent considerable time on Tripadvisor researching the best hotels to stay at and of course we heard so much about this place and had to give it a try. We usually stay around the Union Square for the conveniences of shopping and we just liked that area...until now.

There is something very different about this hotel and it could be due to the size as every interaction with the staff seems so personable. We are not just another guest checking in or out, and they actually remember our names and faces. Every time we walked in and out of the front door, we were greeted with "welcome back" or "have a great day!"

In this day and age, after being de-humanized at airport security, standing in long line ups waiting and then finally making it to your vacation destination, it feels GREAT to be PAMPERED and recognized as a valuable person again.

I would recommend the Fairmont Heritage Place to anyone traveling to San Francisco. I would also recommend you bring a sweater too.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2010

We recently travelled throughout California and since time together as a family is rare and precious we selected to stay in what we were informed were the finest luxury hotels in their destinations. We stayed at Four Seasons, Ritz and Mandarin and must say that The Fairmont Ghirardelli far exceeded every hotel that we stayed at. The location is wonderful, right by the water, we tremendosuly enjoyed relaxing on the the terrace by the fireplace. The suites are beautiful with hardwood floors, excellent quality appliances in the kitchen such as Sub Zero and a fantastic entertainment system . They have a complimentary chauffeur service in a very nice Lexus SUV which took us to all of the places we were interested in and picked us up when we were ready to return. We stayed in a city view suite and found the view enjoyable and quiet especially compared to other city locations. We enjoyed room service and the complimentary movie selection and popcorn delivered by our butler which was a real treat. Also very nice that wireless internet access was complimentary espcially since most other companies still charge for this. We really enjoyed the complimentary breakfast every morning with the fresh fruit, juice, yogurt, granola, bagels and pastries. The best part of our experience was the service. We felt like every employee that we interacted with sincerely cared and were willing to do whatever it takes to make sure that that we had a great stay. We work hard for our money but are willing to pay the price to enjoy finer quality and with the experience that we received at The Fairmont Ghirardelli we feel like we received fantastic value. We hope to return very soon!

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shenandoah, Virginia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 27, 2010

First off, this hotel was perfect for our trip to CA, as we were staying in SF at the midway point, and lo and behold, these lovely condos have washer and dryer (note that these are energy efficient ones that take a looonnnggg time to run and get the clothes mostly dry, but they were still a washer and dryer!).

We stayed in a 2 bedroom, 2.5 bath 4th floor room that was very elegant and clean. Location was ideal, with Ghiardellli Square right outside, and we walked to Pier 33 in about 20 minutes. The trolley cars start within a 2 min walk and there are loads of restaurants and shops around. The room 2 king bedrooms with huge bathrooms, and the couchbed was as comfy as they come. The living room had a fireplace, TV and built-in surround sound and the full kitchen included a wine chiller.

Wine and cheese each night and a nice breakfast each morning. Wonderful service including 2 vehicles that take you where you need to go.

Only real negative was the loud sounds from the street, despite being on the 4th floor, but remember, this is an old factory building. It wasn't too bad but woke us up at least once each night. Also one bedroom stayed cooler than the others, due to being on a corner. But these are minor points and we would 100% stay here again!!!!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, Maryland
1 review
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 26, 2010

We made reservations to stay at the Fairmont at Ghirardelli Square over 4 months ago. We carefully chose that location because of its walking proximity to what we wanted to see, as well as its amenities (kitchen, laundry, etc) which fit the needs of our young family. We had read the TripAdvisor reviews and were very excited about our upcoming stay there. Then 48 hours before our arrival we were contacted by Fairmont at Ghirardelli Square and told that they were overbooked. They were moving us to the Fairmont at Nob Hill. We tried to speak of it to them in terms of moving us being a choice for us to do or not, but it became clear to us that despite our longstanding reservation that they did not particularly see it that way.

To their credit they arranged for us to stay at the Fairmont at Nob Hill and they picked up the room charge. Was that generous on their part? Yes, it most certainly was generous. Was staying at the Fairmont Nob Hill a convenient or satisfying experience for us? No, it was not. If we had wanted to stay at a business oriented hotel, not within walking distance to many major attractions, without en suite kitchen or laundry, and not particularly friendly to young children -- then we would have booked at the Fairmont Nob Hill in the first place.

I am not implying the Fairmont at Ghirardelli Square was not generous in agreeing to pick up the hotel charges for the less luxurious and more inconvenient accommodations they provided to us. They were. I appreciate that many hotels would not have done as much. However, we were never given the courtesy of even being told why our reservation of 4 months was not being honored. Instead the tone from the Ghirardelli was more one of we should be content with what they chose to give us. It is that aspect that seems quite inconsistent with a #1 rated hotel.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 19, 2010

We have just left after a great 5 night stay at this hotel. We got upgraded to a 2 bedroom suite from our original booking of a 1 bedroom so were really spoilt. From prearrival questions such as transfers from airport and any grocery requirements to the suggestions of itinerary the staff could not have been thoughtful enough.
The location is great too. Breakfast was good and the possibility to take back to the residence was great for small children.
Only thing I would say is that if you are a very light sleeper I would suggest a bay view room, north point road is reasonably busy.
Perfect hotel, perfect staff thoroughly deserves it's rating.
Ps there is also a small
Fitness area, 3 treadmills, cross trainer plus weights etc.

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Russian Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Francisco
#4 Family Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#15 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 53
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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