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“Luxurious Comfort” 5 of 5 stars
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
5.0 of 5 Hotel   |   900 North Point Street, Suite D100, San Francisco, CA 94109 (Russian Hill)   |  
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Ghirardelli Getaway
Ranked #9 of 235 Hotels in San Francisco
GreenLeadersSilver level
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Luxurious Comfort”
5 of 5 stars Reviewed May 30, 2013

Wow. Just wow. From the moment the car pulled up in front of the Fairmont until the sad, sad moment we left, we were made to feel like the most important guests they had ever hosted.

Three generations (grandma, daughter-in-law and 2-year-old grandson) shared a fantastic 2-bedroom bay view suite, including a spacious private balcony with a view to die for. It didn't hurt that San Francisco was experiencing a spate of perfect weather: clear, sunny skies with no hint of fog and only a light breeze. On day 2 of our stay we took the first Red & White tour boat of the day, and never needed the jackets we'd brought! If you've ever been to San Francisco you will know how incredibly rare that is!

Our room was a great place to retreat to after walking for miles throughout The City. When we got too tired for even public transportation, a quick call to the Fairmont brought one of their friendly, competent (and, I hope it's OK to say, extremely pleasant to look at) drivers to pick us up for the ride "home." Of the many great features of the Fairmont the house car for free rides around town was one of the most appreciated.

The rooms are spacious, with a living room (with door to the balcony), kitchen with eating area (table and chairs for 6), and two nicely sized bedrooms (both with balcony access and both with large, full bathrooms).

Housekeeping is quick and thorough, although not necessarily timely -- we knew they would come twice daily, but sometimes morning and early evening and sometimes late afternoon and early evening. They made sure we had plenty of fresh towels and disposables (TP, tissue, soap, paper towels, etc.) put dishes in the dishwasher and generally did what you expect of housekeeping at a top-notch hotel.

A semi-continental breakfast is provided in a common area each morning, with pastries, breads, lots of really good fresh fruit, cereal, juices, milk, coffee and tea. They also featured warm breakfast wraps but we never tried them so can't vouch for their tastiness. Everything was reasonably fresh, nicely presented and kept well stocked. We were never in the hotel in time for the wine & cheese afternoons.

Despite being in a very busy, touristy area we experienced no problems with excess noise from outside (or inside) the hotel. The Fairmont is located just a block or so uphill from the bay and has a small, clean beach the grandson loved. A perfect place to watch the sunset before wandering back, making sure to get an ice cream cone from the Ghirardelli Square soda shop.

All in all, one of the best trips to San Francisco I've ever taken! We will definitely be back soon

Room Tip: If you can afford it or can wrangle a good deal, do not pass up the chance for a bay view suite!
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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500 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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USA
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 21, 2013

I rented a three bedroom and a two bedroom apartment for a family weekend and couldn't have asked for a better setup than at Heritage Place. Great location near Fisherman's Wharf with wonderful views, exceptionally friendly and helpful staff, and great rooms.
The only downside I found with our stay was the relatively mediocre breakfast spread for such a costly and high profile location. I can get various eggs, waffles, and several cereals at a place like Holiday Inn, but not so at Heritage. Basic continental items only. However, just a fairly minor point.

Room Tip: The two bedroom apartments typically have better views of the bay.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Liberty, Iowa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 17, 2013

We had a vacation rental of a unit in the Fairmont Heritage Place in Ghirardelli Square in San Francisco. Where do I even begin? This place was... heaven! The location is amazing - literally in the old factory buildings of Ghirardelli Square, with all the shops and restaurants you could want right outside the door. Just a block up from the Bay, a few blocks away from Fisherman's Wharf, etc. You really can just walk to everything, since it's a block away from the end of the trolley line too.
The bellhop met us at the front door and took the car (and unloaded it for us!) and we went inside the small but luxurious lobby and got our keys. The concierge showed us around the amenities - breakfast/afternoon wine tasting area, patio that overlooks the bay, individual business rooms (with computers to print out boarding passes for flights - very convenient), access to Ghirardelli Square shops, etc. Then we went to our room. We were supposed to be in a one bedroom, one bathroom with a pullout couch. What we got was a 2 bedroom, 2 full bathroom (5 piece bathroom each!), full kitchen, a dining area, comfy living room, modern steam laundry machines, huge closets, free Ghirardelli chocolates, big HD tv's in every room, and amazing views of the bay and Alcatraz. And this was all for $450 a night from our vacation rental!!!!!! HOLY MOLY! The beds were both king size and amazingly comfortable. We had a baby with us and requested a crib. They gave us a full size, completely safe, modern portable wooden crib, and a little kit of baby toiletries and a little stuffed animal too! Breakfast was much more than the standard continental breakfast, with lots of hot things too. Free wi-fi in the unit that was pretty fast. Our parking (which would have been $50/day) was included in the rental price! This was one of the nicest places I've ever stayed, and with location and amenities, I'd go back in a heartbeat!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 16, 2013

There is nowhere else I will think of going the next time that I am here.. The whole experience was too good! The staff was very very good. The rooms were perfect. The house car compensates very well for the cost of the rooms. The location could not have been better and the concierge do a lot for you too..

Room Tip: The two bedroom one is the best! Nothing can beat that!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 5, 2013

How is this place rated #1 on Trip Advisor for SanFran hotels??? The woman at the front desk couldn't have been any less friendly! The hallway and room smelled of stale urine. Our coffee maker broke on morning of checkout. And to top it off, they had ONE person on duty at 6AM on a Saturday morning who was left to run all over to get a replacement coffee pot, get our car, help with our luggage, and get us checked out! She was actually very friendly and did her best (completely opposite from the smug woman that checked us in) but if I'm paying that much for a hotel, I expect much better customer service. They really can't afford to add one more staff member on off hours????????

Room Tip: Stay somewhere else!!!!
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 25, 2013

Let's start with the good.

The people are first rate, they will go out of their way to make sure you have a good experience.
The rooms are appointed with first rate everything.

The not so good.

First, know what you are getting into. This is a resident type hotel that you can buy ownership in. The 'hotel' does not have a restaurant or bar. Room service is slowwww.

The rooms are done in dark tones with a modern look. Too cold for me.

Our bath room was outfitted for handicap use. Normally that is not a problem, but in the case of this room, extended to its full height, I could not fit under the shower. Outside of the handicap assist rails, there was no place to hang wet towels and wash cloths. The entrance to the shower was a cheap plastic curtain held up by a spring rod.

On to things the hotel can not control. We had not been in Ghirardelli Square for over ten years. The area has gone downhill will with many stored empty. Be ready for aggressive panhandling.

The bottom line, is it worth $1,000 a day?...............no

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

Hotel has modern amenities despite historical undertones. Great location and excellent service. Only complaint is that the kitchen closed too early. Room was. Spacious and very clean. Good location in the city near the cable car. Parking is outrageously expensive (as are most hotels in San Fran).

Stayed April 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Russian Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in San Francisco
#4 Family Hotel in San Francisco
#11 Romantic Hotel in San Francisco
#16 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 53
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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