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“Genuinely Great” 5 of 5 stars
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
5.0 of 5 Hotel   |   900 North Point Street, Suite D100, San Francisco, CA 94109 (Fisherman’s Wharf)   |  
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Special Offer
4th Night Free Offer
Ranked #4 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
175 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Genuinely Great”
5 of 5 stars Reviewed April 19, 2013

Reviewers have pointed out that this is a great place to stay with children. My husband and I found our two bedroom suite was excellent for sharing with adult friends. Each bedroom, with its own large bathroom, is off a wide hallway and provides excellent privacy. The large sitting/dining room was a perfect meeting place. Our suite opened onto the second floor terrace, with its fantastic view of the bay. The terrace is a lovely space to sit, or read or chat.

As this is a small hotel, it is understandable that the 'continental' breakfast is aimed at American guests. I think most people would be able to find something they liked and for me the fruit, yoghurt, toast, bagles and cream cheese were perfectly adequate.

We found that the staff provided amazing service. They really went out of their way to be helpful. The hotel's courtesy car is another asset and we used it on several occasions during our five day stay.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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544 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Stebbing, United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 15, 2013

Superb location, we had a 2 bed suite in the renovated Cocoa Mill. High quality furnishings and fully equipped, washer and dryer, excellent sound system and luxurious bathrooms. A lovely buffet breakfast was provided and a welcome glass of wine returning from a day's sightseeing was a lovely gesture. Suite was spotless, staff were friendly, overall an excellent base for a San Francisco holiday.

Room Tip: For us, a room overlooking the bay was ideal.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Northwest
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 10, 2013

If you are spending time in San Fran with a family, there is no better place to stay. The location is perfect on the wharf, easy walking to everything. Rooms are spacious with full kitchen and laundry. Breakfast provided in the mornings. Bikes are available and easy to get to wonderful path that takes you to the Presidio. Staff incredibly helpful. As a family, I would not stay anywhere else.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

What a wonderful property. Initially I was not happy to have a first floor room with a view of the street, but they have sound proofed the windows and installed a privacy shade which allows you to enjoy the city view and maintain privacy. The unit was fabulous - the living area was clean and comfortable. TV with speakers in the ceiling. The bedrooms were laid out very nicely to buffer sound from the hall. Beds were comfortable - with large bathrooms. The breakfast which is listed as continental was more than advertised and the wine hour in combination with the view and comfort of the Mustard Terrace made this the perfect hotel. Oh yeah - the chocolate, everywhere!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed April 6, 2013

I loved this city hotel! We stayed here for 2 nights visiting family in San Francisco and traveled with our 21 month old son. Fabulous rooms: a full kitchen and washer and dryer, tall ceilings, brick walls, a lot of light, great views, very comfy beds and great linens. We had a very spacious 2 bedroom 3 bath "apartment" with bay views. Our friends and family who live in the city were all very impressed with the size of the rooms and the views even though they were hesitant to come to Fisherman's Wharf ("the only reason to go down there is for In N'Out!"). I enjoyed it as I grew up getting ice cream at Ghiridelli and eating at Scoma's. Our son loved all the activity to watch- the boats going in and out of the harbor, all the people in Ghiradelli Square. We enjoyed breakfast- casual and nothing fancy- but great for kids. And an afternoon glass of wine on their outdoor terrace facing the bay. Our son got a little stuffed animal when we checked in, which he thought was great. And we appreciated all the chocolates!!

A big negative for us was no bath tub!! Our son takes a bath every night so that was a challenge. It can be a little noisy at night but nothing terrible.

We will stay here again next time we are in San Francisco. While in SF I have tried the other Fairmont, St. Regis, Four Seasons, Mark Hopkins, Ritz Carlton.... this is the best option with kids!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charleston, South Carolina
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 4, 2013

Walking into the lobby was like stepping back into another era. The classical opulence is just something you don't see nowadays. The staff was very attentive, the rooms were clean and the beds were extremely comfortable. The restaurant in the lobby was really good, with stellar service.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 3, 2013

We stayed at the luxurious Fairmont for a week over Spring Break, March 23-30. It was perfect! We had our 2 boys with us (14 and 9).
Pros:
Service-Front desk concierges completely spoiled us (free Ghirardelli chocolates at their desk every time we stop by!), always absolutely pleased to help, very friendly and approachable, arranged a rental car brought right to the hotel door so we could go to Muir Woods, brought up DVD movies we requested, with popcorn...on and on.

Room 209-beautiful, 1400 square feet. Essentially 2 master bedrooms with king beds and own bath, TV. Living area is in between the 2 rooms, so more privacy and less noise. Kitchen plenty for making simple meals (Trader Joe's is walking distance away) Spotlessly cleaned every day by our wonderful housekeeper (I think Yiu Xin was her name-sorry if I'm misremembering)

Amenities-bikes to borrow, car to drive you within 2 miles of the hotel, wine & cheese reception every afternoon, great breakfast, lovely outdoor terrace overlooking Ghirardelli Square with fire pit so it was comfortable even in 50 degree weather-great for 'people watching' but still felt private

Location--It says a LOT about the other "pros" that location is in 4th place. Walking distance to Fisherman's Wharf, Alcatraz ferry, restaurants from casual to elegant, and 3 different Ghirardelli stores within a 2 minute walk (hot fudge sundae-fantastic) Easy to bike ride to Golden Gate Bridge or Presidio.

Cons:
Seriously, free Ghirardelli chocolates on the pillows, at concierge desk, etc--I am blaming my 3 pound weight gain squarely on the shoulders of the Fairmont!
Also, this is really getting unreasonably picky, but there is no swimming pool. It is otherwise a completely perfect place to bring kids. On the other hand, there is a pool table, lots of board games and puzzles, and playing cards...we did find plenty to do.

I would return in a heartbeat. I can't imagine staying anywhere else.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Francisco
#3 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#17 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 53
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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