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“Not worth the money” 3 of 5 stars
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
5.0 of 5 Hotel   |   900 North Point Street, Suite D100, San Francisco, CA 94109 (Russian Hill)   |  
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Hotel amenities
Ranked #5 of 237 Hotels in San Francisco
GreenLeadersSilver level
Aptos, California
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Not worth the money”
3 of 5 stars Reviewed January 11, 2013

Even with the old world and everything, the property is not worth 1000/night/two bedroom.

So if you really like the location, to go the next door Kimberly hotel, that's better and much cheaper (1/3).

The service and all are good like any 5 star hotels. Breaksfast, wine and cheess receipton are nothing to get excited about.

Room Tip: ocean view costs 100 more
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Boca Raton, Florida
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 30, 2012

We stayed at the Fairmont Ghiardelli Square over Christmas with our children. The location of the hotel was suburb. Right near the wharf with plenty to do in the area. The service at the hotel was very attentive, and the hotel car service was a huge help. The concierge recommended a few restaurants for our family, none of which we liked, unfortunately. One of the restaurants, in fact, was an upscale Chinese restaurant, pre-fix, and not at ALL a place for children. My kids are foodies and very well behaved, however, I think the concierge should always take into account the needs of the family, which was certainly not the case for us. Our room was disappointingly dirty, with hair in the bathroom and on the shower walls.....ugh. The wallpaper was also peeling off the walls in the bathroom. For $800/night, I was definitely disappointed. The breakfast in the morning was plentiful, although the area you ate in was also dirty. There was food and crumbs everywhere. Our family travels often, both luxury and for travel hockey. I have stayed at very upscale resorts, and Hapmton Inns for travel hockey. This was definitely not a 5 star property in my eyes. Location: great. Everything else: fair.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, Louisiana
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

Awesome free breeakfaat daily. Free car service (2 mile radius). Extremely convenient & beautiful location. We slways stay here when visiting SF! We have the 2 bedroom city view, & it has 2.5 bathrooms too!!! Ghirardelli Square is safe & convenient--3 restaurants & shops & even an ice cream shop!!!

Was this review helpful? Yes 4
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2012

We chose this hotel based purely on Trip Advisors recommendations.
It did not disappoint!! Our apartment was beautifully appointed and spacious.. The staff were friendly and helpful and the location was fabulous near Fishermans Wharf. Loved it......

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

I went to SF on business and booked the Fairmont which came highly recommend. As always, the hotel delivered and didn't disappoint. It is a massive hotel that sits atop a hill in Ghirardelli Sq so every turn offered amazing views of the water and bridges. The hotel was decadent and had very lavish decor. The rooms were clean and spacious and the service was excellent. The lobby lounge is nice and had a fun bar and there are also two restaurants on site. One complaint I did have was the price of their breakfast so I would advise eating elsewhere. I met a business colleague and it was $90 for the two of us...although tasty, that's pretty steep for eggs, oatmeal and some coffee which was $10per pot! There are so many better food options in this city anyway. Watch out for the gym as its not really part of the hotel and there is a usage fee if you aren't a Presidents Club member. It seems as if more and more hotels are charging gym usage fees especially when sending you to one that's independent from the hotel.

Overall, my 5 night stay was excellent and I would definitely return again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

How often is it when you have extremely high expectations, that you get let down? Well not here.
Sensational location but more importantly - faultless in quality & service. We had a 2bdrm suite and whilst not cheap, was worth every cent. Nicely appointed and spotless. Quality fit out. I would love to have stayed longer than the 3 nights we had. The service was a good as I have had anywhere. Wow.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 12, 2012

The location: great, if it's a family vacation visit. Short walk from Fisherman's Wharf, great views. The hotel is located in the old Ghirardelli chocolate factory right in Ghirardelli Square. Free chocolate is being handed to you everywhere; made my kids very happy.

Staff and service: incredible, the best I've seen anywhere. Really paying attention and going out of their way to make you feel welcomed. House car a very nice bonus.

Rooms, or rather fully equipped apartments, are exceptional.

Highly recommend this hotel. It doesn't get any better than this. Thanks for a great stay!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Russian Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Francisco
#4 Family Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#15 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 53
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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