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“fab time” 5 of 5 stars
Review of Chancellor Hotel on Union Square

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Chancellor Hotel on Union Square
3.0 of 5 Hotel   |   433 Powell Street, San Francisco, CA 94102 (Downtown)   |  
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Ranked #10 of 235 Hotels in San Francisco
GreenLeadersGold level
Bedford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“fab time”
5 of 5 stars Reviewed June 25, 2014

This little place has huge character. We stayed here for 4 nights and we would come back in a heartbeat. If shopping is your thing look no further. all the stores on your doorstep. Not the biggest or brashest hotel on the square but I bet its one of the friendliest. Small rooms but its only for sleeping in and the welcome more than makes up for this. Great pillow menu. Good breakfast in hotel or plenty of places within 3 minutes to eat. Excellent customer service. Faults? Apart from cosy room can't think of one. Looking forward to our next trip.

Room Tip: Get a front room so you can open the window and hear the sax player in the evening.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,782 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (729)
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English first
Columbus, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

Before heading to SF I was having trouble finding a hotel in my price range that would rent to an 18 year old so I posted on trip advisor to see if anyone knew of a solution and the manager of the Chancellor hotel messaged me and helped me out. He was really nice about it and helped me get a room for a great price. When me and my friend arrived at the hotel they had sparkling lemonade in cute little champagne type bottles with glasses waiting for us. Not only that but a candy jar to dip in to during the week and picture frames all wrapped up as gifts for us when on our last day. The rooms were clean, the bed was comfy and free of bugs. All around really nice. The hot water in the shower lasts forever which is an added bonus!


The consierge was incredibly helpful. We always had questions about the best place to grab food on a budget and how to get places and what was worth seeing and they were always very helpful. There was free lemon water, cookies, coffee and apples everyday. We always stocked up on apples as snacks for the day. Everyone was just really nice and helpful.

The location was great! Only a few blocks from market street where you can catch a MUNI to practically anywhere which was incredibly helpful. A trolley ride away from fisherman's wharf, and the trolley stops right outside the hotel.

There were only two drawbacks. One there was no AC in the room which I knew before we got there thanks to others reviews. We stayed in the middle of May and it got pretty hot. We ended up opening the window before bed and closing it at night. It was pretty hot but not unbearable. Secondly its loud if you open the window, we had a room facing the street, 9 floors up. The noise was not a problem at all with the window closed though.

All around I would say this hotel is great! I would highly recommend it.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, June 25, 2014
Thank you Emily. Sorry about the warm spell we had during your stay. That was a little unusual.

However, I am very happy you had a nice visit and glad we could help. Come back soon!
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Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 24, 2014

Stayed her for 5 nights commencing 6th June, very central, complimentary coffee and cookies/muffins, iced water. Staff friendly and helpful. Cable car stop just over the road although I would suggest walking further down the hill to the next stop as more chance of getting on without a huge wait. Rooms are small but who wants to stay in their room when there is so much to see and do? Bart train station only 10mins walk away so would recommend using this (direct line from airport) over costly shuttles and pricey taxis. Drinks overall quite pricey everywhere in San Francisco although the bar at the Chancellor has certain cocktails and beer on offer at certain times. Certainly cannot fault the location of this hotel, hop on hop off buses also have stops just down the road in Union Square (these are great value for money and would recommend crossing the bridge to Sausalito which apparently is always 10 degrees warmer than San Francisco and is the total opposite in being very quiet and laid back, ideal for a break from the bustle of town. Also buses go to Muir woods which is another lovely day out.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fayetteville, Georgia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 24, 2014

Stayed at the Chancellor June 22-23. It's described on their website as a European style hotel. That is a good description - it reminded me of the tiny hotel I stayed at in Paris. Tiny elevator, very narrow hallways and the rooms can barely fit the bed. The only options are Queen sized bed (it was actually two twins pushed together - just like they do in Europe) or two twins. I booked through Priceline and had no way of knowing these were the only two bed options so with a party of 4, the sleeping arrangements were interesting to say the least.
Location is great - diagonally across the street from Union Square, and a cable car stop is just across the street. I would stay here again if it was only my wife and I, but be advised - this hotel is not an option for families. There is no air conditioning, which was no problem since there is a ceiling fan and it averages 60s most of the year in SFO. You can open the windows for some ventilation, but since this hotel sits next to Union Square there is a lot of noise from the park and the cable car line in front of the building.

Room Tip: Be aware that the "Queen" is two twins pushed together.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, June 25, 2014
I must say that I think it is very unfair to rate the Chancellor poorly when the description on our website is called a "good description" of what the hotel actually is by the poster. If they stayed at a hotel in Paris, and knew what "European style" meant, why are we being punished?

I completely understand that this guest did not have the best experience at the Chancellor staying with a family of 4. But with all due respect, folks need to be a little more fair to hotels when rating them like this. If I booked one room at the Ritz Carlton and showed up with 8 people for a room designed for 4 people maximum, should I knock the hotel because I am unhappy with the accommodations?

I also would like to point out that If one uses a blind bidding site, they have no right to be unhappy because they are getting exactly what they want: An X Star hotel (or better) at X Price. If one has any other needs or requirements, blind bidding sites should NOT be used.

On Priceline----------------------------------------------
it says this about the number of people for the Chancellor:" All children are welcome. One child under 4 years stays free of charge when using existing beds.One child under 2 years stays free of charge in a child's cot/crib.The maximum number of children's cots/cribs in a room is 1."

FAQs on Priceline:
Can I request a specific bed type?

Depending on the reservation you make, you may have the option to request a specific bed type.

When you make a reservation using our Retail service, you can select a specific bed type.

When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific bed type through Priceline.

All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

Once your hotel room is reserved, you may contact the hotel to request specific bedding. Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel. Your confirmed hotels phone number is listed on your itinerary page.

----------------------------------------------------------------------------------------
The poster is absolutely correct that the hotel is not an option for families in one room and we have gone to great lengths to make sure all booking systems will not let someone enter 4 people and book the Chancellor Hotel.

When looking at the website, and they found the description of the Chancellor as being European Style, I am sorry they did not see the part about the rooms are comfortable for 2 people and all rooms have either one queen bed or two twin beds. We really do try to communicate that to people. And again, the system is set so that a booking will not be accepted if someone enters more than 2 adults. We do our best to prevent this type of situation from happening, but if the incorrect information is entered when booking, there is nothing we can do to help.

Finally, I sure would like to know what amenities we are lacking as a historic, 3 star, boutique hotel in an excellent location on the Cable Car Line. Did they not see the:
Fresh baked cookies?
Apples?
Coffee & Tea with flavored syrups in the lobby 24/7?
Infused Hetch Hetchy Ice Water in the lobby?
Free WiFi?
Our Pillow Menu?
Free use of a neighborhood health club?
Candy jar in the room?
In room safe?
Mini Fridge?
Lobby computer with printer?
Free newspapers?
Make-up mirrors?
Flat panel TVs?
and all the other basic amenities everyone else has?

Anyone out there...Please email me at wtyler@chancellorhotel.com if you think we are failing to provide an amenity we should be providing.
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 24, 2014

We stayed here for 6 nights whilst on our first visit to San Francisco. We were greeted by Rory who was very helpful and check in took no time at all. Upon the arrival in our room there was a bottle of champagne and a card saying Happy Anniversary as our travel agent had previously told them the reason for our visit.
The hotel is perfect and in an excellent location for everything you need. There is always cookies, apples and a coffee / tea machine in the lobby which serves great coffee and the cookies are lovely and fresh.
The bar looks a little on the small side but the service (at times also by Rory) is very personal and friendly.
We had breakfast in the adjoining restaurant which was good value and very tasty and set us up for the rest of the day.
We would thoroughly recommend this hotel to anyone who is looking to explore the city.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 23, 2014

The Chancellor Hotel was a stones throw from Union Square (shopping!), the cable care stopped right outside and it wasn't a bad walk to Pier 39. The room was small but very clean. Our only issue was the air conditioner didn't work very well and it felt very stuffy. We had the temperature turned clear down and ran the overhead fan and could not get rid of the stuffy feeling. It resulted in difficult sleeping. The staff was helpful and friendly. The price was right too.

Room Tip: If a view is important to you, ask what the view from you room will be. We had an air conditioning...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2014

This isn't a big-name hotel, nor is it chock-full of amenities, but considering it is just up from Union Square, along the Powell- cable car line, and not too difficult to walk to a ton of local shops and the MUNI, this was a great place to stay for a few days in a wholly over-priced city.
I didn't eat at the hotel, but the restaurant smelled great. There were many restaurants on the same block including the Sears Fine Food restaurant next door which seemed to have a line outside for breakfast each morning.
The cable cars go right along the road of this hotel, all the way to Fisherman's Wharf or Ghiradelli Square, depending on the line that board. The MUNI lines are a short walk down to Market St. Which can get you to the shoreline, Golden Gate Park, and other locations throughout the city.
For the money, this hotel couldn't be beat. The noise outside wasn't that bad with the windows closed, but the rooms get warm and there is no air conditioning. At night, the city doesn't rest much, so keep that in mind. The staff here are all around fantastic and worth it.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Address: 433 Powell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Green Hotel in San Francisco
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
#16 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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