We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Smaller, older, but very pleasant” 4 of 5 stars
Review of Chancellor Hotel on Union Square

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Chancellor Hotel on Union Square to your Saves list
Chancellor Hotel on Union Square
3.0 of 5 Hotel   |   433 Powell Street, San Francisco, CA 94102 (Union Square)   |  
Hotel amenities
Ranked #9 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersGold level
Somerville, Massachusetts
Top Contributor
115 reviews 115 reviews
24 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
“Smaller, older, but very pleasant”
4 of 5 stars Reviewed February 10, 2014

It's a smaller room than one would be used to but in fairness how big should a room really be. I spent four nights here and the staff were fantastic. I was able to work comfortably in my room (3-4 hours stretches). The passing tram outside my window was not at all noisy and never an issue. Street noise was not that bad (second floor on Powell St side).
The shower head was very low (I am 5'10" / 1.77m) and had to stoop under it. The free coffee was actually nice and if you are particular you have a Starbucks and a Walgreens (water etc.) at the end of the block (100 yards). Location was fantastic. I had valet parking for $40/night which is one of the cheaper ones in SF.

Room Tip: Facing Powell St isn't that noisy.
See more room tips
Green Features: Not providing a laundry bag (it can be requested) was a good move. Also, having one trash bin upturned with a note made me conscious to use one only.
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,008 reviews from our community

Traveler rating
    2,217
    1,489
    239
    45
    18
See reviews for
418
2,095
252
348
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (796)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2014

The staff was super - very helpful and friendly. Can't beat the location - right in the heart of Union Square. You can walk to all the shops and restaurants. We would definitely stay at the Chancellor Hotel again.

Room Tip: Corner rooms are larger
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, February 8, 2014
We definitely want you to stay at the Chancellor Hotel again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2014

This is a historic avenue just off Union Square. It's not amazing, but that's not what I'm looking for. I'm traveling on business, and I'm looking for location, WiFi in room, and a comfortable bed. I don't need to pay for a huge gorgeous lobby --- San Francisco is right out the door! Very nice front desk staff. I have been here twice and I will continue to stay here whenever I make my way back to SF. Another traveler in my group stayed in a different room (at the front of the hotel in a lower floor) and said that street noise (especially the cable car) was a bit loud. I stayed in the back both times and didn't have any exterior (or interior) noise at all.

Room Tip: Rooms in the back are quieter but you don't get a view. Choose appropriately.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, February 6, 2014
Well said.

I think a very important point is made that is worth pointing out about noise. When it comes to City noise, it doesn't matter if you are at the Chancellor Hotel or somewhere else (that may or may not be higher rated), if your room is close to the street, you will hear sounds. Noise on the front, street side rooms is not a Chancellor problem, it is a room location in whatever hotel you're staying in problem. Some people are fine with the sounds of San Francisco - they even want it. However, if one wants quiet, ask for the backside or quiet side of the hotel and you can enjoy the Chancellor like this person.

Thanks!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2014

I spent many nights as a child at this hotel & no so many as an adult. This trip was a treat in December, reminding me of the loveliness of union square all dressed up for Christmas. The rooms have been well maintained and the long tub is ready for a good post shopping soak. The walk-in closet is delish, and while the bathroom is small, I'd rather have the tub & closet!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Folkestone, United Kingdom
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 30, 2014

This was booked for us by our travel agent in England, as he said it was in an idea location. How right he was. The room wasn't the biggest, but your'e in San Francisco, why would you want to spend any more time than is necessary in your room? The location is ideal for the shops, and it is very easy to get to Fisherman's Wharf. Our room was very quiet, unless we were so tired after walking around SF all day that we didn't notice anything. The free cookies are a very welcome bonus. Make good use of them, they are delicious. If ever we get back to SF we will definitely stay here.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2014

I was planning a surprise birthday trip for my husband and bring my daughter,son-in-law and 2 month old grandson. It was so much pressure to pick a hotel and to make sure my husband would like it. I was hestitant not to pick a major hotel chain but kept reading the reviews of the Chancellor. I called many times for information and I was impressed by the customer service I received. SO -- I took a chance since the location and price was so attractive.
The location was perfect for us. It was in the center so everyone could do their own thing. I would get up early and take a run ( great hills). Some would get to breakfast first and then we would meet up. If one wanted to stay in room , others could go have a drink and meet up.
Front Desk recommended restaurants that were not in guide books and they were delicious.
Many say the rooms are small which is true but they are well maintained and the bathroom was beautiful. It was noisy at night but we had rooms in the front. Might recommend staying in the quiet side.
OH -- the cookies and water --- we could never resist ( 2 or 3) ......
Would highly recommend ....... Also, Union Square better than the Wharf and Marina area if you are active and want to get our of hotel while others are lagging behind !!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 29, 2014

We had a great stay at this hotel. You can't get a better location, close to chopping, public transit and restaurants! The hotel is old but well-maintained and really charming. Our room was small but comfortable. The staff were helpful and kind. We would certainly stay there again!

Room Tip: Ask for a room on the outside of the hotel, with a proper window.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Chancellor Hotel on Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chancellor Hotel on Union Square

Address: 433 Powell Street, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#4 Family Hotel in San Francisco
#8 Green Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#9 Business Hotel in San Francisco
#13 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Orbitz, Priceline, TripOnline SA and Odigeo so you can book your Chancellor Hotel on Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chancellor Hotel San Francisco

Owners: What's your side of the story?

If you own or manage Chancellor Hotel on Union Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.