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“Outstanding Customer Service” 5 of 5 stars
Review of Chancellor Hotel on Union Square

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Chancellor Hotel on Union Square
3.0 of 5 Hotel   |   433 Powell Street, San Francisco, CA 94102 (Downtown)   |  
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Ranked #10 of 235 Hotels in San Francisco
GreenLeadersGold level
Casper, Wyoming
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Outstanding Customer Service”
5 of 5 stars Reviewed May 4, 2013

My father has stayed at the Chancellor a few times - pretty much every time he goes to San Francisco - and always raves about its location. So, when he recently decided to take his wife there over his birthday, I called and asked if they could help me "surprise" him with something nice. I spoke with Nate, Director of Sales and Marketing, who helped organized a wine and cupcake amenity for him - and even personally went to pick up the cupcakes and deliver them to the room on the day of their arrival. My dad called and said he "got a little choked up" by the thoughtfulness! Apparently he didn't realize Nate did all of the work! I'm so thankful for the Chancellor and their outstanding customer service. I can only imagine how well they treat their customers who are staying there, if this is how they treat their customer's daughters over the phone!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Service
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3,784 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (730)
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English first
Winter Garden, Florida
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed May 3, 2013

i recently stayed at the Chancellor to be close to it all. And It sure is!
The hotel is in an excellent location close to great shopping. We arrived pretty late at night and had quite a few options for dining late.
The hotel rooms are on the smaller side-but enough room to be comfortable. The beds are ok-however, I did enjoyed the "Pillow Menu". it was a nice touch.
The washroom amenities are nice and the rubber ducky and bath salts add a whimsical feel to the room and gives you encouragement to want to take a bath after a long day of walking the city.
Another plus is the complimentary coffee, tea, cookies and water available in the lobby.

We also used the assistance of the concierge who was incredibly knowledgeable on where to go. They also sell 1,3, and 7 day Muni Public Transport passes in the hotel to get around the city(you really do not need a car-especially with the high parking prices.)
For the price and location, i recommend this hotel.

Room Tip: No A/C, however, we left the windows open the whole stay:)
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Zealand
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 3, 2013

We stayed here on business for five nights. The location was great and given that we were on a higher floor, the noise from Union Square was hardly noticeable, even with a window open. The front desk staff/concierge/bellman/restaurant and bar staff were excellent -- attentive, professional, courteous, and helpful. We arrived early and the person at check in searched until she found a room that was open for us. We greatly appreciated that after a 13 hour flight. The free wifi was a big plus. The coffee/tea/ice water/cookies/apples in the lobby were nice touches.

We had breakfast twice and the food was very good. The prices were low compared to other hotel breakfasts in the area, too.

Housekeeping was a bit sporadic. It was hit-or-miss whether our shampoo and soap were replenished, even when they were obviously used. One morning, all of our toiletries were simply pushed to the side of the bathroom shelf.

The biggest down side to the Chancellor was the room. It was easy to see that perhaps 50 years ago, the room would have been outstanding; not anymore. Ours had a queen bed and there was almost no room to move around it. The room was also very dark, with only three lamps (two provided low light on the nightstands/one was adequate on the desk) and a ceiling light/fan that was not very bright.There was one electrical outlet on the lamp on the desk and two in the bathroom--not sufficient for two people who needed to charge computers/mobile phones and iron clothes, etc. The bathroom was tiny and the tub was very deep with old non-stick strips. Getting in and out had to be done carefully to avoid slipping. The shower would have been better if the shower head had been on a slider and not fixed in a high position.

However, the room was clean and the bed and pillows were comfortable.

If you don't mind a quaint room, the value for the price here is good and the outstanding staff make it all work.

Room Tip: Ask for a higher floor to avoid noise from Union Square.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed May 3, 2013 via mobile

I liked the 'vibe' of the hotel. Rooms were clean, the bathroom was however a bit dated. I had a room on the Union Square corner and it is not very quiet. It was better when the windows were closed, but since there is no AC it tends to get a bit warm. Hotel is nicely located near Union Square and within walking distance of public transport.

Three other points that you might want to know:
- wifi is not very stable
- restaurant has a dinner show every night so you can not just walk in (you can for breakfast and lunch)
- bar closes at 9.30 on weekdays

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Columbia Heights, Minnesota, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

I stayed at the Chancellor on my second trip to San Francisco while on vacation with my boyfriend for our ten year anniversary. We ended up booking the Chancellor on a whim through a Hotwire deal. I am so glad we did! The location is perfect--right next to Union Square. It also had a charm and character that is so unique to San Francisco. The room was relatively small, but very clean and cute. The last time I stayed in San Francisco, I stayed at the Holiday Inn Express and I found the Chancellor to be far superior. While the rooms at the Holiday Inn were much bigger, I didn't feel like they had any of that old world charm that you want in SF. Our room at the Chancellor faced right on to Powell St. and we could hear the cable cars going by. You know your in San Francisco when you hear those bells! We also enjoyed the free cookies and refreshments in the lobby, as well as the pillow menu! I will definitely be staying here again!

Room Tip: We were on the second floor facing Powell St. We really enjoyed the noise of the street and hearing...
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Green Features: Very environmentally friendly. I have stayed in other hotels which claim to be environmentally-friendly, and you can't find a recycling bin anywhere on the premises. Not so at the Chancellor, every room is appointed with a separate bad just for recycling materials.
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dillon, Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 3, 2013

We only stayed for one night but the hotel worked out great. It's the old classic San Fran hotel with smaller but functional rooms. We stored our bags with the bell staff seamlessly while we toured Alcatraz and had lunch. We took the 8X bus to the wharf only $2 and got to see China town on the way. If you go Alcatraz is worth the time, watch the movie first and the use the audio tour. We hit some of the warmest weather and it was amazing. We took the bus back and stopped in North Beach "Italy" and had a great lunch at Pinnichio.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 3, 2013

Stayed here recently for 4 nights and was very pleased. The location is excellent - just around the corner from Union Sq on Powell St. You can hop on a tram just outside the door. Check-in was efficient and we managed our luggage ourselves in the tiny elevator. The room looked out on Powell and was small but clean and adequate. No a/c but the window could be opened sufficiently to get some fresh air although we had to leave a note for the cleaner to leave it open. There was too much furniture in the room and we longed to remove the table, chairs and standard lamp! The hotel is old fashioned and quaint but perfectly adequate. Breakfast was unimpressive but the bar in the foyer was very welcoming and restaurant recommendations were very good. Many thanks to Rory who is a treasure. We will certainly stay here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Address: 433 Powell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Green Hotel in San Francisco
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
#16 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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