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“Well restored solid historic hotel with Location, Location, Location!” 5 of 5 stars
Review of Chancellor Hotel on Union Square

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Chancellor Hotel on Union Square
3.0 of 5 Hotel   |   433 Powell Street, San Francisco, CA 94102 (Union Square)   |  
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Ranked #10 of 233 Hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersGold level
Grants Pass, Oregon
2 reviews
“Well restored solid historic hotel with Location, Location, Location!”
5 of 5 stars Reviewed June 25, 2012

You can't find a better choice for a Union Plaza location hotel in this price range. The staff is great and you have a Tour Desk, cozy bar, and restaurant on site. Coffee and cookie treats in lobby. You have to remember this is a loveingly restored historic hotel and cut it a little slack in your "Modern Eyes" inspection. Yes you will see exposed iron work here and there, and the elevator isn't a speed racer with open glass shaft. There might be a warmer sleeping night due to the lack of air, but flip on the ceiling fan and enjoy the street noise with a crack in the window. Just remember that it might have been built by the same workers that built that big golden bridge in town, and enjoy the history.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Chancellor Hotel on Union Square, responded to this review, June 26, 2012
Thank you! I could not have said it better myself.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,896 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, England
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 25, 2012

We had a perfect stay at this hotel. The location on Powell Street at Union Square was ideal and our high floor room had a great view. The only minor issue we had was that the coffee in reception was frequently cold or out ! An excellent start for our California holiday.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Pinas
Top Contributor
1,063 reviews 1,063 reviews
214 hotel reviews
Reviews in 129 cities Reviews in 129 cities
575 helpful votes 575 helpful votes
4 of 5 stars Reviewed June 24, 2012

I've stayed quite a few times and while the elevators and slow and a couple of the reception staff aren't very friendly, I have enjoyed the clean comfortable rooms and nothing beats the location. Parking is a short walk. Loading and unloading in front of the hotel is not easy but one only does that upon arrival and departure. Close to shops and restaurants.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Chancellor Hotel on Union Square, responded to this review, June 24, 2012
Thank you for the review and constructive criticism. Your stay was back in April and I admit we have had some staff changes and training issues that have hurt our consistency. I think we have made some progress and there will be a difference on your next visit.

I would like to say in our defense that compared to other 3 star hotels around us, our parking and elevators are above much of the competition. First, regarding the elevators: We have TWO elevators that are faster than the ONE elevator many of the others have around us. With regard to the parking: There are very few boutique hotels in the Union Square Area that have parking closer than a block away. And, even though a hotel may have a lot that is adjoining or close to the hotel, you may still have to drive several blocks from the hotel to get there because of the one way streets just like our guests must. However, we do offer two options for parking -valet and offsite - unlike several others. Some hotels you don't have a choice. They offer valet OR offsite - we offer a choice.

I looked through your contributions and in 249 reviews, there is one 5 dot score, and that was for a lake. You appear to be a tough critic so I appreciate the 4 dot score. When you come back, if you don't notice a difference in the staff and feel we are excellent, please let me know. I want to be the first hotel to get a 5 dot rating from you.

Thanks and I look forward to serving you again.

Wes Tyler
General Manger
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Auckland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed June 23, 2012

We reviewed many of the trip advisor reports on the various hotels in San Francisco around the Union Square area and this one had the best reviews. It lived up to the reviews in that it was an old hotel but very clean and comfortable with great staff. The lobby was warm and friendly and although the hotel doesnt offer tea and coffee making facilities in the rooms it always had them available downstairs with fresh complimentary biscuits and fruit. You stepped out the hotel and you were on Union Square, the cable car went past the door and for the shoppers amongst us, Macys, Victorias Secret, etc are right there. Take an extra suitcase! We cycled over the Golden Gate bridge (in our early 60's and not bike riders) and just found this Hotel and the whole SF experience wonderful.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 23, 2012

I booked the hotel based on it's location and good reviews on tripadvisor. Its a nice hotel, great staff, I didn't know the hotel is 100 years old, but you can see it's a bit rough around the edges, the halls, and the elevators look like you've gone back in time. The bed was extremely comfortable and they had a list of body pillows you can request for free, which i thought was awesome! We were there in June when the weather was in the 80's and the room didn't have air conditioning only a ceiling fan which was uncomfortable for me because i need to sleep in the cold. I really liked Rory he checked us in as well as tended bar.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, New Zealand
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2012

First time visitors from New Zealand, so hotel choice is confusing. We relied on tripadvisor feedback. An old hotel [circa 1915] and the rooms and bathrooms reflected that. That said, the location is great and the staff were obliging. What we really liked was the ground floor lobby. A friendly comfortable place with complimentary coffee, cookies, fruit and water. The adjoining bar was great for a relaxing drink after a busy day. So, if you are not too fussy about your room etc, then this is a good place stay.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2012

We chose this hotel because of comments on this site. We were very pleased. Very central, helpful staff, and clean. OK the rooms are not huge, but who spends their vacation in their hotel room. More than adequate for a couple. Enjoyed happy hour!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Address: 433 Powell Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#7 Family Hotel in San Francisco
#8 Green Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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