The Mark is an old school historic hotel on the top of Nob Hill. The style, décor, public & private rooms, atmosphere, and price all reflect this. Its bar, lobby, and restaurant are not wild and crazy. It’s all very civilized. If that is not your taste, there are plenty of other hotels to choose from. I’m an SF local that calls the Mark home periodically for convenience purposes when I’m attending events on Nob Hill. I was a guest for 3 days in December and as usual my stay was very pleasant for the most part, but a little annoying in others:
CHECK-IN: I only had to wait about 5 minutes. I pre-paid an upgrade for Club Floor access. On check-in I was told they couldn’t honor the upgrade because “it was busy up there”. I’m not quite sure what that meant and didn’t receive a more adequate explanation. This is just access to a room with refreshments. $100 wasted.
ROOM SERVICE: A decent menu with plenty of options. Everything was much overpriced including service fees, but that’s typical for in-room dining anywhere. Food was delivered on time (within 30 minutes), hot, and with all the appropriate condiments etc. My biggest complaint was that there’s no logical space for more than one person to eat in your room. The room service cart does act as a table, but it was too big to get past the front hall of my room. If dinner was for two, one person would have to sit on the bed and the other on a desk chair in the hallway/opposite the bathroom door. Tacky and uncomfortable.
HOUSEKEEPING: No complaints except they showed up at 8am and seemed shocked anyone was still in the room. I’ve had issues in the past with rooms being quite dusty and obvious overlooks with windows and ledges, but this time was great.
THE ROOM: I reserved a king deluxe and received it. These rooms are on higher floors and have more square feet than the standard rooms, but I’m not sure the extra price is worth it. I’ve stayed in the Mark’s suites, standard rooms, and the deluxe rooms. The deluxe rooms do have more square footage, but it’s essentially worthless because it consists of long, turning hallways from the room door to the bed chamber. On one hand, it adds some charm from a typical box, but on the other, it seems the standard rooms have more useable space. Two people walking/standing/sitting in the bed space for every deluxe room I’ve been in was cramped and awkward. Perhaps it’s just my perception. There isn’t room for more than one person to sit in the rooms either unless on the bed. TV placement in the deluxe room I was in was also awkward. One had to lay in bed sideways or sitting up looking to the side.
TEMPERATURE CONTROL: The room was always stuffy even though there is an adjustable thermostat. It must run on a movement sensor also because I would wake up every night in a sweat. As soon as I started moving or got up to adjust the thermostat, it would turn on by itself. For 3 days the room didn’t maintain a comfortable temperature.
Guests should consider the Mark Hopkins carefully. I only stay here for convenience to events across the street. I would never stay here as a business traveler. If you are in SF to do all of the typically touristy things with the family or friends, this may not be the best choice especially if you do not enjoy walking up and down large, steep hills. The three cable car lines are all within a block of the entrance, but cable cars are slow, crowded, and cost $6 per ride. Union Square is only about 5 blocks away, but at the bottom on the hill. This is not an easy walk. Nob Hill isn’t the most convenient place in the city to just step out and run to the drug store without it becoming a hike. The Mark does not have a pool, the exercise room is small and limited, and it does not offer a range of lounge/restaurant options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.