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“Great Place” 4 of 5 stars
Review of InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
4.0 of 5 Hotel   |   1 Nob Hill, San Francisco, CA 94108 (Nob Hill)   |  
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Ranked #61 of 235 Hotels in San Francisco
Milan
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Great Place”
4 of 5 stars Reviewed August 29, 2013

Position could not be better for a visit to San Francisco. Very central, directly in front of the cable car. Easy access on foot to Embarcadero, Union Square. No traffic problems when arriving by car. Parking is very pricey, though.
Reception is professional and friendly. Nonchalently tried to switch our "bay view" room to "city view". However, on our comment we were given a splendid room with view on both.
Room was nice, big and well furnished. Spectacular views from 14th floor. Bathroom prone to being flooded by shower but spacy, clean and new.
Breakfast in Top of the Mark was superb with great panorama of city and bay below.
Will be back any time!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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Rocky Mount, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 28, 2013

The Mark Hopkins was a great location on top of Nob Hill and really had some good views from both the Top of the Mark and the room we had on the 9th floor.
The Good:
- Rooms seem to have been remodeled recently and we very comfortable
- The bathrooms were spa worthy and elegant
- The location one block from the intersection of all three cable cars was intriguing, but proved useless because we could never find a cable car that wasn't full.
The Bad:
- The hotel is pricey and that includes nothing!
- The place is aging. Dated hallways. 3 small elevators to the rooms.
- The Top of the Mark holds about 6 people. Views are pretty good, though.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, September 18, 2013
Dear Trip R,

Thank you for writing a review about your recent stay with us. It's great to hear that you liked our hotel location and room accommodations. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept our sincere apologies for falling short of your expectations. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 27, 2013

Make no mistake - the Mark Hopkins is an older hotel. But it's been largely redone - nice sized rooms with lots of updates. What separates this hotel from others I've stayed in while in San Francisco is the service - from doormen, to the front desk, to housekeeping - they're all great - friendly and efficient. The only downside to staying here is that there isn't any sort of "shop" where you can buy toiletries, soft drinks, or even souvenirs. The staff will direct you to the Fairmont across the street if you need, say, bottled water. How much sense does THAT make? And there also isn't a restaurant on site - the Top of the Mark, while having a nice view - doesn't really have a full lunch or dinner menu - they serve over-the-top heavy appetizers and the like. If you can get past those two shortfalls, you'll enjoy your stay - close to everything, wonderful service, and friendly people.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Top Contributor
61 reviews 61 reviews
59 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 27, 2013

I stayed there for 3 days and enjoyed their wonderful service. I was upgraded to a larger room with a nice view. Club benefits were included in price and although I was upset I did not get convention rate as I booked late they did try to give me a slightly lower rate since very busy that time.
Staff was very friendly and accomodating for any request.

While hotel is a landmark I found the bed uncomfortable and in need of repair / replacement.
Other small details like a lamp switch also needed repair but overall well maintained and nice to appreciate the historic charm.

Room Tip: For location I would prefer closer to the center of the city where the action is but easily accessed...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 25, 2013

A beautiful, majestic lady standing at the top of Nob Hill. Superb location!
Elegance personified. Friendly staff.
The room was very nice, although a bit cramped. The view was magnifique.
The Top of the Mark was as I remember from so many years back. The martinis have a good kick to them!

Room Tip: Speak directly to the hotel staff.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
Top Contributor
70 reviews 70 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 25, 2013

We stayed here on the first night of an 18 night trip as we had a free night to use (we then moved to the Hyatt Regency where we had 2 free nights- see separate review). We had an upgraded room which had nice touches like a Bose radio and a personal Keureg. The bathroom was gorgeous, as was the view. The service was impeccable, as you would expect. Everyone was friendly. I like staying in these old hotels when I can, it is so different than a chain hotel. Yes, it was very expensive, as were drinks at the Top of the Mark, but it was not overpriced compared to other luxury hotels in San Francisco. It is conveniently located right on the California Cable car line, which we used frequently (be sure to get a daily or multi-day transportation pass!). It is not the most central location if you want to be in the middle of all of the touristy things, but it is easy get to those sites and then return to the Quiet of Nob hill.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnstoneworth
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 23, 2013

Checking in experience was a little cold/detached, but professional. Pleased we had booked Club Lounge access - we were able to enjoy its facilities, as our room was not ready.

'Upgraded' room was small, and excuse offered of, "you have to remember this is an old hotel", not really a sufficient excuse - have stayed in large suites in a number of 'old' hotels, some dating back to the pre-1900s.

However, the above excuse/attitude probably sums up the general approach to customers of the staff, notably the General Manager, "You're privileged to be staying here, so any issues you may have are your issues. We'll listen to you in our own aloof and patronising manner, and then ignore your concerns."

'Top of the Mark' was OK, and appeared to possess more genial staff.

I would think twice before staying here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, September 11, 2013
Dear EricOttershaw,

Thank you for taking the time to convey your comments regarding your recent experience with us.

I was disappointed to see that we had failed to meet your expectations on this occasion. I sincerely apologize for the service that you received from our staff was less than satisfactory. We deeply regret the poor experience and service issues you have encountered.

We appreciate your feedback as this allows us to assess where we have opportunities to make improvements. Thank you for your business and for taking the time to write your concerns.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Luxury Hotel in San Francisco
#42 Romantic Hotel in San Francisco
#56 Business Hotel in San Francisco
#60 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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