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“Quality Hotel at the Top of Nob Hill” 4 of 5 stars
Review of InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
4.0 of 5 Hotel   |   1 Nob Hill, San Francisco, CA 94108 (Nob Hill)   |  
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Ranked #56 of 236 hotels in San Francisco
Fort Worth, Texas
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Quality Hotel at the Top of Nob Hill”
4 of 5 stars Reviewed August 27, 2013

Make no mistake - the Mark Hopkins is an older hotel. But it's been largely redone - nice sized rooms with lots of updates. What separates this hotel from others I've stayed in while in San Francisco is the service - from doormen, to the front desk, to housekeeping - they're all great - friendly and efficient. The only downside to staying here is that there isn't any sort of "shop" where you can buy toiletries, soft drinks, or even souvenirs. The staff will direct you to the Fairmont across the street if you need, say, bottled water. How much sense does THAT make? And there also isn't a restaurant on site - the Top of the Mark, while having a nice view - doesn't really have a full lunch or dinner menu - they serve over-the-top heavy appetizers and the like. If you can get past those two shortfalls, you'll enjoy your stay - close to everything, wonderful service, and friendly people.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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nj
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 27, 2013

I stayed there for 3 days and enjoyed their wonderful service. I was upgraded to a larger room with a nice view. Club benefits were included in price and although I was upset I did not get convention rate as I booked late they did try to give me a slightly lower rate since very busy that time.
Staff was very friendly and accomodating for any request.

While hotel is a landmark I found the bed uncomfortable and in need of repair / replacement.
Other small details like a lamp switch also needed repair but overall well maintained and nice to appreciate the historic charm.

Room Tip: For location I would prefer closer to the center of the city where the action is but easily accessed...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 25, 2013

A beautiful, majestic lady standing at the top of Nob Hill. Superb location!
Elegance personified. Friendly staff.
The room was very nice, although a bit cramped. The view was magnifique.
The Top of the Mark was as I remember from so many years back. The martinis have a good kick to them!

Room Tip: Speak directly to the hotel staff.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
Top Contributor
66 reviews 66 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 25, 2013

We stayed here on the first night of an 18 night trip as we had a free night to use (we then moved to the Hyatt Regency where we had 2 free nights- see separate review). We had an upgraded room which had nice touches like a Bose radio and a personal Keureg. The bathroom was gorgeous, as was the view. The service was impeccable, as you would expect. Everyone was friendly. I like staying in these old hotels when I can, it is so different than a chain hotel. Yes, it was very expensive, as were drinks at the Top of the Mark, but it was not overpriced compared to other luxury hotels in San Francisco. It is conveniently located right on the California Cable car line, which we used frequently (be sure to get a daily or multi-day transportation pass!). It is not the most central location if you want to be in the middle of all of the touristy things, but it is easy get to those sites and then return to the Quiet of Nob hill.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnstoneworth
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 23, 2013

Checking in experience was a little cold/detached, but professional. Pleased we had booked Club Lounge access - we were able to enjoy its facilities, as our room was not ready.

'Upgraded' room was small, and excuse offered of, "you have to remember this is an old hotel", not really a sufficient excuse - have stayed in large suites in a number of 'old' hotels, some dating back to the pre-1900s.

However, the above excuse/attitude probably sums up the general approach to customers of the staff, notably the General Manager, "You're privileged to be staying here, so any issues you may have are your issues. We'll listen to you in our own aloof and patronising manner, and then ignore your concerns."

'Top of the Mark' was OK, and appeared to possess more genial staff.

I would think twice before staying here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, September 11, 2013
Dear EricOttershaw,

Thank you for taking the time to convey your comments regarding your recent experience with us.

I was disappointed to see that we had failed to meet your expectations on this occasion. I sincerely apologize for the service that you received from our staff was less than satisfactory. We deeply regret the poor experience and service issues you have encountered.

We appreciate your feedback as this allows us to assess where we have opportunities to make improvements. Thank you for your business and for taking the time to write your concerns.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuchu, Japan
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 23, 2013

This hotel is situated at the very top of Nob Hill.
We tried walking to the hotel from the BART Powell Station uphill (very steep) with our suitcases. Needless to say, it was really hard for us. We will never do this again!! I highly recommend taking a cab, unless you really need or want to exercise before checking in.

このホテルは、丘を登った頂上にあります。私たちは、BARTのパウエルから徒歩で移動しましたが(9人のグループでタクシーを拾うのが難しかったので)、後悔しました。他の方のレビューにもありましたが、スーツケースを引きずりながら急な坂道をあがるのは、相当大変です。

The exterior of the hotel is gorgeous and the lobby is elegant and classy. This hotel reminds me of good old buildings in Europe. You can feel the history from anywhere in this hotel.

外観は非常に豪華で、ロビーなどはエレガントでクラシックです。ヨーロッパの古い建物を思い出させます。とても良い意味での歴史を感じさせるホテルです。

When we checked in, we mentioned to the man checking us in that we had just gotten married 2 days ago. 10 mins later, just after getting into our room, they brought us a bottle of champagne!

チェックインの際、スタッフの女性と会話する中で、2日前に結婚したと言った所、部屋に入って10分後には冷えたシャンペンが届きました!期待していなかったので驚きました。

The room (2 Double Beds) was on the 10th floor and had a great view of the city. The interior of the bedroom and bathroom is again very classy just like the lobby and luxurious. The room is not super spacious but large enough for 2 suitcases.

部屋はダブルで10階でしたが、丘の上にあるだけあって、外の景色は最高です。内装も非常に豪華です。それほど広い部屋ではありませんが、日本のホテルとは違いスーツケースを2つ並べておいても邪魔にならないくらいの広さはあります。

Our reservation plan included free cocktails at the hotel bar, the Top of the Mark. When we went there, there was only one table available and it was far away from the window but that was because we were a party of 9. We requested a table by the window when one of them opened up, but the waitress did not move us quickly enough so somebody else took the table. It was disappointing because we were really looking forward to the great view of the city at night.

今回の宿泊プランは、ホテル最上階のバーにてカクテル付きのプランでした。9人の大ブループだったので仕方ありませんが、入った際には、窓からは慣れたバー中央部のテーブルしか開いてませんでした。しばらくして窓際のテーブルが開いたので、席を移動したいとウエイトレスに頼みました。わかったと返事をしたものの、なかなか案内されず、挙げ句の果てには他の人に席を取られる始末。楽しい旅行でもめたくないので、それ以上、何も言いませんでしたが。

There is a street car station just a block away (downhill), so it is convenient for sightseeing. But be careful because there was no traffic light for pedestrians at the crossing near the street car station.

ストリートカーの駅は、1ブロック離れた所にあり、観光に便利です。ただし、停留所近くの交差点には歩行者用の横断歩道がありませんので、気をつけてください。車は交差点で一時停止しなければいけないので、そのタイミングを見計らって渡りましょう。

At check out, they tried to charge us for mini bar; however, when we checked in, we refused to take a key for the mini bar. So it was impossible for us to have had anything from the mini bar, let alone opened it. It was a little disappointing to have something like that happen at a luxury hotel like this.

チェックアウト時に、ミニバーのドリンク代を請求されそうになりました。部屋のミニバーは、チェックイン時に専用の鍵を渡されます。それがないとミニバーの冷蔵庫は開きません。私たちにはミニバーは不要だったのでチェックイン時に鍵は不要と受け取りませんでした。それなのに何故請求されたのか良く分かりません。使ってないと主張したら、普通に請求を取り下げました。どういう管理なのか疑問です。

Overall the stay at this hotel was really nice and we enjoyed our stay here. There were good and bad services here but the bad services were minor. However, I am hoping that they improve in the future, because this hotel is one of the most luxurious hotels with a long history in San Fran.

このホテルでの滞在は、とても楽しめました。良いサービスもあれば悪いサービスもありますが、悪い方はそれほど大きな問題でもありません。ただ、サンフランシスコでも最も豪華なホテルの一つなので、今後その評価に見合った改善を望みます。

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 22, 2013

This is a grand hotel, but I was expecting more from the common areas. The lobby is small and not terribly conducive to sitting and relaxing. There is no lobby bar. You have to go to the "Top of the Mark" to eat or get a drink. It boasts an amazing view but tries to double as both a restaurant and lounge and in my opinion misses the mark. The hotel staff were friendly enough but they weren't "over the top". The rates are not outrageous for San Francisco but still considerable therefore I would have expected Wifi to be free... no such luck.

Room Tip: Ensure you ask for 2 beds as there default is a king.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, September 11, 2013
Dear Paul K,

We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We apologize for the inconvenience you encountered due to the layout of the lobby and service received from the staff. Your comments will help us improve our services and offer a great experience for our guest. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Luxury Hotel in San Francisco
#32 Romantic Hotel in San Francisco
#50 Business Hotel in San Francisco
#57 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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