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“Good hotel, but location is OK” 3 of 5 stars
Review of InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
4.0 of 5 Hotel   |   1 Nob Hill, San Francisco, CA 94108 (Nob Hill)   |  
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Ranked #62 of 235 Hotels in San Francisco
Mumbai
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Good hotel, but location is OK”
3 of 5 stars Reviewed March 26, 2013

Stayed at Intercontinental Mark Hopkins on Nob Hill for one night. This is my third time in the last one year. Check-in was quick, but I usually come in at 10-11pm so there's no queues. I have seen reasonably crowded lobby and queues in the mornings though.
Room is not too big, but good enough for 2 people. Hotel needs a little update, but pretty good overall. Bed/pillow quality was excellent.
The bathroom was pretty big (compared to standard hotel bathrooms in large cities). However, water pressure in the shower was pathetic and the whole system reminded me of 2-star rented apartments.
The location is reasonable in terms of overall context (downtown SFO), but given the hilly nature of this city, I would avoid Nob Hill. This hotel is at the top of a very steep hill, so walking back could be a herculean task. Getting cabs is not so bad from this hotel, but you couold have to wait for 5-10 mins sometimes (unlike hotels on Market Street, where cabs keep flowing).

Room Tip: Ask for a room with a pure shower (and not a bathtub), though I doubt they have such rooms.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, April 16, 2013
Dear Powderbaba,

We appreciate your feedback of our hotel. I am happy you found our check in process commendable. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry for not being able to meet your expectations on this day particularly with the condition of the hotel, water pressure and location. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation.

Thank you again for your comments. We hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,652 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
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Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 25, 2013

The Mark Hopkins offered a great welcome, excellent room (king deluxe), great service and its location is excellent for visiting San Francisco as it is situated between Union Square and Fishermans Wharf. You must visit its bar 'Top of the Mark' on top floor - another great experience. The only negative was being woken at 04:00hrs by noisy guests in the adjacent room, they eventually went quiet an hour later! If you are visiting San Francisco the Mark Hopkins will not disappoint.

Room Tip: The King Bed was extra large and maybe the most comfortable we have laid on for some time! Our room...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fish Creek, Wisconsin
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 21, 2013

Staying at the Marc Hopkins was a delight. However, we had three ladies in one room and not nearly enough electric outlets to recharge our phones and use the blow dryer. The beds were very comfortable. They do have coffee makers in the rooms but in our room it was hidden inside a short cabinet. The staff was very helpful. There was water bottles in our room, however, they was a charge to take them.

Room Tip: One of the higher floors have better views of the city. Twelfth floor or above have great views.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
172 reviews 172 reviews
38 hotel reviews
Reviews in 76 cities Reviews in 76 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 21, 2013

Have no complaints at all.....

Located in Nob Hill which is close to Chinatown, Downtown and the finanical district. The streets are extremely step but they are definately walkable and there are trams that run reguarly up and down which is good! Might not be a great option for those who struggle with hills (the hills are VERY step!). Cabs are easy to obtain also. Nice to be a little bit away from the craziness of downtown, glad we stayed here.

Building is stunning and very grand. Love the history associated with the building and the decor is gorgeous, very "old school". The rooms are lovely, clean and bed comfortable. The mini bar is average and has a key to access but wasnt a problem. Breakfast is offered but a little pricey for what it is.

We arrived around 10am and luckily our room was ready which was extremely appreicated after an early flight. Check in was extremely easy and we even got an upgrade!

The "top of the mark" is a very popular bar at the top of the building. Make sure you go up there have a drink and enjoy the view. Definately worth doing

Overall, no complaints at all. Lovely hotel and great service.

Room Tip: Ask for an Ocean view room
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 19, 2013

Stayed at this hotel for a weekend escape in San Fran.
Location plus : amazing view of entire city. Large and comfortable room and quiet.
Location minus : if you plan on walking around the city, might be a bit hard up and down the hill, so don't plan staying here if you can't do a 20 minute hill walking on steep streets.
They do not have a pool.
My company rate included wifi, but I understand it is not included usually, which is a pity for a 4 star hotel.
Exit from the hotel front is pretty steep and narrow, so be careful if coming with a car, we almost hit ours :)

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

I am the owner of a four star Texas boutique Hotel. I vacationed with my family last week at the Mark Hopkins and cannot say enough great things about the Hotel. It is a beautiful Hotel with a rich history! I highly recommend visiting Sonny at the Top of the Mark Lounge for the best sunset in town.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocklin, California
2 reviews
5 of 5 stars Reviewed March 16, 2013

Drinks at the Top of the Mark, was the plan - the hotel's top attraction, turned out to be lots of fun. Brunch at the Top of the Mark, was a surprise, and ohhh, was a happy, wonderful surprise. Brunch rocked! We were upgraded to a lovely view room. Everything from the spa bath to the Frette sheets was superb. Excellent Nob Hill Hotel; excellent location, service, room.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#56 Business Hotel in San Francisco
#60 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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