I have just finished a 5 night stay here and highly recommend it. Stayed on 17th floor in a Club Room.
Room was clean, tidy and modern. Bathroom was massive - as big as the room nearly! Room was also very spacious. Found the room to be very quiet - minimal street noise and almost no hotel/ guest noise unless someone was outside the room.
Excellent housekeeping service - they figured out we liked the soap so a few extra were left. Room was always immaculate.
Beds are soooo comfortable - like a huge pillow of air.
In room facilities were great - Internet was fast and there was a coffee maker (although we did not use it). There was a shortage of power points and in our room, no desk but we just used a side table and the ottoman easily enough. Air conditioning was good and enjoyed the ability to open the window.
In room dining was prompt and usual fare for a hotel of this nature.
All reception/ concierge staff were friendly and helpful. Doormen were lovely and remembered our names. Use of the town car was appreciated.
Club lounge facilities were exceptional! We made good use of these - breakfast, high tea and cocktail and hors d'ouerves hour. Food quality and range was excellent. The staff in the lounge were exceptional - answering questions,arranging things for the room and helping with the medical service. Nothing was too much trouble for them.
Top of the Mark - loved the view but found the menu (light dining) to be very limited. Good drinks but did not appreciate the attitude from front of house - found him to be quite rude. Despite being a hotel guest he did not want to give us the window table as he wanted to leave it for a group of 4 (we were a party of 2).
Location - yes it is a little out of the way but that can also be a good thing especially when you encounter the issues on the street in other parts of town. Found the walk down easy enough, similarly got on to cable car quickly each time. Tended to taxi back up due to where we had been.
Overall - Really enjoyed the stay and would happily return. Would be great to see day spa type facilities though!
PS - to the last reviewer re the 10 cent charge - that became law in SF in October. I encountered it in a number of places like Walgreens.