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“Well situated classic” 4 of 5 stars
Review of Palace Hotel

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Palace Hotel
4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)   |  
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Ranked #50 of 235 Hotels in San Francisco
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Well situated classic”
4 of 5 stars Reviewed August 25, 2014

Classic hotel, good central location. Not too pricey. Very comfortable, lovely plush room (suite), nice pool. On the downside - free wifi only in reception and concierge staff a bit scattergun, didn't really listen to what you needed, just pumped out standard recommendations. Didn't get a chance to sample the buffet breakfast unfortunately, but ice cream sundaes were good. Bar a bit corporate.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, September 2, 2014
Thank you for your review, we are glad that you enjoyed your comfortable room and our pool! Thank you for your time, and we hope to welcome you back again on your next visit to San Francisco so you can enjoy our famous Garden Court Brunch!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (364)
Date | Rating
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English first
Baton Rouge, Louisiana
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 25, 2014

We arrived around midnight to check in. Having received an email from the hotel about upgrading, we decided to call and see if we should pay the upgrade free and were told no as there were upgrades available and we qualified for one, so please don't respond to the email.
You guessed it. At check in we were told there were none available. After my husband told the front desk guy about the email, he proceeded to take 10 minutes to find us an upgrade. The room was mega fabulous, but we started with a bad taste and that's a shame because it didn't have to be. The restaurant is brilliant!!

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, September 2, 2014
Thank you for your review. We apologize for the miscommunication regarding your upgrade, but we are happy to hear that the issue was resolved and that you enjoyed your fabulous room! We hope to welcome you back to the Palace again on your next visit to San Francisco. Thank you for your time!
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Toronto, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2014

The Palace Hotel in San Francisco is a throwback to a past era - the building is beautiful and the main atrium dining room is gorgeous. With the glamour and elegance of days gone by, it is a delight having breakfast in this lovely hotel. The room has fabulous high ceilings that made the room seem even larger and beautifully appointed bathrooms. Very clean and highly recommended.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, September 2, 2014
Thank you for your review, we are so happy to hear that you enjoyed your stay and felt like a queen! We hope to welcome you back to the Palace again soon!
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Sharon, Massachusetts
Top Contributor
99 reviews 99 reviews
16 hotel reviews
Reviews in 53 cities Reviews in 53 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 19, 2014 via mobile

My family had a great stay. I love the location as it is easy to get to from the airport and a quick walk to the waterfront. I got a great weekend rate at less than $200. The only downside was I got a king bed and no changes were available for my family of 4. My only complaint was the front desk staff, thought they could be a little friendlier. When inquired about an SPG Gold upgrade I was quickly dismissed as being booked solid but a check of the website said otherwise.
Here is my tip if you are staying as a tourist. Do not bother waiting on the long line for ice cream at Ghiradelli Square. There is one right outside the hotel, same stuff and minimal line.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, August 25, 2014
Thank you for your review. We are glad to hear that your family had a great stay with us at the Palace! We are very sorry to hear that you felt the front desk staff could be friendlier, we will pass that feedback along to them. We are happy that you enjoyed the convenience of delicious Ghirardelli right in our hotel. Thank you for choosing the Palace Hotel!
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Malaga, Spain
Top Contributor
104 reviews 104 reviews
24 hotel reviews
Reviews in 59 cities Reviews in 59 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 18, 2014

This was our second stay. This is a wonderful classic hotel.

The breakfast is in the area that you see as the picture above with the glass ceiling. We took the continental option that has so much you do not need the hot part. It is worth staying there just to have breakfast in this magnificent place. We were looked after excellently by Robert. Do not miss breakfast, this is one of our favourite places for breakfast round the world, another is the Palace hotel in Madrid :-).

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, August 25, 2014
Thank you for your review, we are so glad to hear that you enjoyed your delicious breakfast in the Garden Court. We hope to welcome you back to the Palace again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Quinta, CA USA
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2014

Why did it take so long to find this hotel? Sure, it is old but it is not dated. Rather it is a classic hotel in the classic city. My room had a big king bed that allowed me to sink in for a good night's sleep. The foyer was beautiful with its high ceilings. The Pied Piper bar was cool and guests filled it every night. Forget all the flashy name hotels...I will be staying here from now o

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, August 18, 2014
Thank you for your review, we are so glad you enjoyed yourself! We look forward to welcoming you back again soon, for another comfortable rest in our beds! Thank you for choosing the Palace Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 13, 2014

Grand historic hotel in the heart of the action in San Francisco. Service level is excellent best illustrated by Jorge the doorman. He quickly helped and directed me to coffee, and a haircut. All completed in 30 minutes which was great as I was really squeezed for time. Outstanding!

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review, August 18, 2014
Thank you for your review, we are happy to hear that you received excellent service, thank you for letting us know that you enjoyed Jorge! We hope to welcome you back to the Palace again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in San Francisco
#24 Luxury Hotel in San Francisco
#34 Business Hotel in San Francisco
#35 Family Hotel in San Francisco
#36 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Official Description (provided by the hotel):
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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