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“Gorgeous Hotel” 5 of 5 stars
Review of Palace Hotel

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Palace Hotel
4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)   |  
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Ranked #50 of 236 Hotels in San Francisco
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Gorgeous Hotel”
5 of 5 stars Reviewed November 24, 2012

This is a beautiful, historic hotel in a prime location near public transportation. The garden dining room is breathtaking! The indoor pool with skylights is a nice perk since not many SF hotels have this amenity. Because it is an older hotel, the bathrooms aren't as luxurious as they are at the newest Vegas type hotels, so no jets in the tubs, etc. But you don't see this type of building craftsmanship anymore at newer hotels. Very stately. Great experience.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,846 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
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English first
Burlingham, NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 24, 2012

When I foolishly asked the registration clerk if I could have a “room with a view,” he almost rolled his eyes at me and said, “There are no rooms with a view. This is a ‘historic’ hotel.”

“Historic” is an understatement. It was like touring the Vanderbilt Mansion (in Poughkeepsie, NY), but getting to sleep there. In fact one of the speakers at the conference I attended said that he did not realize the Palace of Versailles was located in San Francisco.

I would recommend this hotel for business, solo travelers, and maybe couples. However, there were quite a few families with younger children staying there and they - the kids - seemed to be having fun. There is a lot to look at.

Staff was gracious and room was comfortable. The prices for extra things, internet, food were very high. You must though have a cocktail in the Maxfield Parrish bar. The mural is incredible. It is worth the $16 glass of wine. There are plenty of inexpensive excellent restaurants outside of the hotel within a couple blocks - gotta feed those bankers.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review, December 10, 2012
Thank you for taking the time to share your review. We are so pleased to hear that you had an enjoyable stay at the Palace Hotel. We strive to provide our guests with a beautiful historic hotel while still offering modern conveniences. Thank you for your recommendation of the Pied Piper Bar & Grill. Thank you again for your review and recommendations!
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Fort Smith, Arkansas
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 23, 2012

You can't beat this location for proximity to the BART station! You literally come upon the hotel when you get off at the Montgomery street exit.
There is a Ghiradelli store right in this building.
It was a short walk to the ocean to the market in the morning and not too far of a cab ride to Lombardi area (to see the crooked street)
We also walked back from Grant Street (China Town) and later a shopping district. Union Square was an easy walk from here, and pretty much anything you need to see. (It was less than a 10 min cab ride to the Pier where we boarded the Alcatraz cruise)
The room was clean, and pretty much quiet.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Phoenix, Arizona
Top Contributor
116 reviews 116 reviews
103 hotel reviews
Reviews in 83 cities Reviews in 83 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed November 22, 2012

It is a grand and imposing looking hotel. There are plenty of gilded furniture pieces. The public spaces are well kept. The staff cannot be nicer and courteous. The BART station is in front of the hotel. Union Square is only a 3-4 blocks away as well as the Ferry Building.
However, if you are picky about how the room looks and the condition that it is in, then I think it might dampen your overall experience. My junior suite is big enough, but the furniture is falling apart. The bottom level of the end tables collapses with the weight of one book. The ceiling paint is cracking/peeling, the walls have red streaks what looked like somebody running a lipstick across it. The bathroom faucet is loose and leaky, the mattress needs to be replaced, and the carpet is showing its age.
It is not the most expensive hotel in town, it is close to the downtown and financial districts of the city. You can walk to many attractions. If the price is right, I wouldn't mind staying here again. However, better upkeep of the rooms would have made staying at the hotel a much nicer and grander experience.

Stayed November 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review, December 10, 2012
Thank you for taking the time to share your review. We are very appreciative of your comments regarding the many Palace Ambassadors. Thank you for your comments regarding the rooms, this feedback is very helpful to us and allows the hotel the opportunity to fix the problems you encountered. I must assure you that what you experienced is not standard in our guestrooms, nor is it acceptable. We do hope you will consider the Palace Hotel upon your next stay and allow us the opportunity to show you what a stay at the Palace Hotel should feel like.
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New England
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 20, 2012

I'm used to getting bargain rates at old grand hotels in cities, and finding them sadly deteriorating, and located in no-longer-desirable locations. I got a bargain rate here, and expected the same, but found the public spaces and my room in great shape and looking glorious. And the location, central and right at a BART (rail system) station, is terrific, not only for business and sightseeing in the city, but also for catching an early morning flight, or arriving late at night.

I read in some other reviews complaints about the lack of a view from some rooms. It's a hilly city, and this is at the bottom of the hills, so there's nothing to get a view unless you were in a much taller building or on the water. Agreed, don't stay here if you are looking for a view, but hotels with views won't be as central and easy to get to.

I do agree with the complaint that the soundproofing between rooms could be better. I could hear my neighbor sniffling at night. I think it was just the door that can join the two rooms into a suite that wasn't soundproofed well. That would be worth fixing.

Note that although they don't have coffee in the rooms and breakfast is pricey there is free coffee in the lobby, or at least there was when I was there.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 17, 2012

The hotel has great public spaces but the rooms need updating. The decor and furniture in the room need to go and the bathroom although clean enough needs a major overhaul. The indoor pool is fantastic and it is close to great shopping. The staff is attentive and very accommodating. If I were to rate only the staff then this hotel would get an excellent rating but the rooms were very disappointing considering the grand public spaces that greet you as you walk in.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review, December 10, 2012
Thank you for taking the time to share your review. We are delighted to hear that the many Palace Ambassadors were helpful, courteous and helped you have a more enjoyable stay here at the hotel! We are very appreciative of your feedback and will take your comments into consideration when discussing where renovation monies should be spent in the coming year. Thank you again for your review.
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Chicago
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

From the doorman at the beautiful golden door to the conceriage to the pool in the sky, to the grand buffet under the stained glass dome in the Garden Court, we loved everything about this hotel. As everyone has written before, the staff is beyond courteous and extremely friendly. The attendant at the spa/pool was very welcoming with chilled water bottles, freshly folded towels and crisp apples. Everyone we dealt with at the conceriage desk was informative and knowledgeable, and could even tell we didn't want a lot of extra information, just wanted our questions answered. The hotel itself is gorgeous, but then we love older hotels for all the history and special decor. We did upgrade to get a larger room, and it was plenty big enough. The bath was large and well appointed with upscale bath products. The location was great with cable cars and buses right in front as well as the BART. We didn't take the BART but it was there. There are enough stores, restaurants, lounges open in the evening that it didn't feel closed up and quiet and night, which I was expecting. Like everywhere we visited in SF, there were many homeless looking for money and cigarettes in the area. The buffet in the Garden Court was expensive, but also very good, as was the service. We would recommend this to anyone who prefers the style of an older hotel and excellent service.

Room Tip: Upgrade to the larger room, not that much more and allows a bit more space from what I read and saw...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelSF, Guest Relations Manager at Palace Hotel, responded to this review, December 10, 2012
We are so delighted to hear that you felt like royalty while here with us at the Palace Hotel. Thank you for your wonderful and detailed review. We are always so pleased to hear from our guests that the service was superb and that each Palace Ambassador helped you have a more enjoyable stay. Thank you again for your comments on the guestrooms, location and the historic Garden Court. We are very appreciative of your recommendation and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#33 Romantic Hotel in San Francisco
#34 Business Hotel in San Francisco
#36 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Official Description (provided by the hotel):
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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