From the doorman at the beautiful golden door to the conceriage to the pool in the sky, to the grand buffet under the stained glass dome in the Garden Court, we loved everything about this hotel. As everyone has written before, the staff is beyond courteous and extremely friendly. The attendant at the spa/pool was very welcoming with chilled water bottles, freshly folded towels and crisp apples. Everyone we dealt with at the conceriage desk was informative and knowledgeable, and could even tell we didn't want a lot of extra information, just wanted our questions answered. The hotel itself is gorgeous, but then we love older hotels for all the history and special decor. We did upgrade to get a larger room, and it was plenty big enough. The bath was large and well appointed with upscale bath products. The location was great with cable cars and buses right in front as well as the BART. We didn't take the BART but it was there. There are enough stores, restaurants, lounges open in the evening that it didn't feel closed up and quiet and night, which I was expecting. Like everywhere we visited in SF, there were many homeless looking for money and cigarettes in the area. The buffet in the Garden Court was expensive, but also very good, as was the service. We would recommend this to anyone who prefers the style of an older hotel and excellent service.