I brought two 13 year old neighborhood girls with me from Rhode Island when I recently gave a talk in San Francisco focused on encouraging middle school girls to love and become involved in science and technology. My husband and I love this hotel for its architecture (it was the only hotel that survived the 1906 earthquake) and its charm and historic beauty. I also love the personal attention I receive every time I've stayed here. From the front desk manager, Ruben, to the housekeepers who left personal notes for the girls and also the servers at the Sunday Brunch in the Palace Court restaurant who explained each menu item (the girls took photos of each dish and loved every bite) I can't thank you enough. You made such a difference in their first trip outside the East Coast. They were thrilled, the trip was a success and it will be a lifetime memory for us all thanks to The Palace staff. Many thanks from a grateful lifetime Platinum SPG member.

As an avid reviewer of others comments I was wanting a very special few nights with the family's last few days after 2 weeks in a camper van. After poor service in an expensive Vegas hotel I was ready to be disappointed. Arriving potentially a bit scruffy in a posh hotel they treated
Us superbly from the word go, we have 4 kids aged 7-15. The rooms were excellent, great views, interconnected and very quiet. Pool was great, and gymn, relaxed use, location excellent, and the kids were amazed with it all.

Only downside was the price of breakfast, only once some of us paid 20-32 US dollars per person. I had to miss it as was so shocked, but enjoyed my cup of tea and the view. My strong advice is take the deal they offer in advance, it's worth it, as the dining room is absolutely spectacular and should not be missed, even if one morning. Even then, the waiter tried to help us get us the best deal and pay less, he was very reasonable.

We got the best service we had in the US, really helpful, professional and patient. Would definitely return. Great concierge.

I would add I live in hotels on business and have very high standards.

We left in a limo to the airport and clearly felt like kings!! Our luggage only just fitted n though, they do not have big boots!! :)

This hotel is in an impressive building, and I had one of the largest double bedrooms Ive ever stayed at but this is where the good review ends. The room decor was very old fashioned, my view was of the internal courtyard roof (not a view) the minibar was empty and turned off! It's ready for a refit. The breakfast was way too expensive, and you need to pay additional for wi-fi.

The common areas of the hotel are stunning. The food in the hotel and room service are usually fairly good as well. Some of the rooms are slightly outdated. However, all the usual amenities you expect of a 5-star hotel are present. All in all it's a very good hotel. Though I would suggest that it is slightly over priced.