This is an older hotel in a fantastic location in San Francisco, right off Market and Montgomery (directly adjacent to the BART for those who don't want to pay $50+ for a cab from SFO).
Before you panic - "older" does not mean run down or decrepit. Far from it -- the common spaces and meeting spaces are beautiful and luxurious. I was there for a conference and the service, meeting rooms and meals were top-notch. The front-desk, bellman and concierge staff are also phenomenal. The fitness center is also very nice - what I would expect from a hotel in the "Luxury Collection".
The rooms, well... my room was nice - great comfortable bed, decently sized closet and a generously sized bathroom. I'll break it down as follows:
Pros: good size room for a city hotel, refrigerators in room, very good selection of TV channels
Cons: not enough drawers for clothes (I wound up having to use drawers in the nightstand for clothing), outlets are in the floor under furniture and, thus, inaccessible (with the exception of the power strip under the desk - again, it's an older hotel), no coffee maker in the room (although there's either coffee in the lobby or 2 Starbucks within 30 seconds of the door), thin walls (I heard kids two rooms away wailing at 4am) and, most frustrating to me, my room was a cell phone DEAD ZONE (as was the Ralston Ballroom).
As for the price, it's expensive. Face it -- San Francisco is not an inexpensive city. Was it worth it? I couldn't find any other hotels for less than the group rate than I got for the conference ($259/night) - so that's a wash.
Bottom line: it's a nice hotel in a great location that could stand a few minor tweaks to become a great hotel. Service and common areas are fantastic.
I'd stay here again if it was convenient, but wouldn't feel drawn to it if I could find a better price at a comparable property.
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