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“Right on Target for Get What You Pay For” 3 of 5 stars
Review of Touchstone Hotel - City Center

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Touchstone Hotel - City Center
2.0 of 5 Hotel   |   480 Geary Street, Between Mason Street and Taylor, San Francisco, CA 94102 (Union Square)   |  
Hotel amenities
Ranked #131 of 233 Hotels in San Francisco
Seattle
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
“Right on Target for Get What You Pay For”
3 of 5 stars Reviewed April 27, 2014

On a business layover and looked for the most reasonable hotel I could find in the city. Almost everything was booked in town and prices were very high. My usual spot, the Del Marco was double it's normal price. So I clicked on the Touchstone. It is in a word an old hotel. It has been updated, but the room has a radiator that is off most of the time and this weekend was cold, so the room was cold. I did find a space heater in a closet to the attached room day 2 and that helped alot. The hotel is in Union and my room looked over an alley. There is a lot of noise, especially at night. That is city noise but also a lot of homeless person screaming and crashing. There is no AC so in the summer you will need windows open to get air and that would be really really difficult. They provide earplugs and I used them plus loud white noise. The people over me on floor 6 were really loud, lots of pounding and TV noise at 2am, so that awoke me.

There is an excellent breakfast place next door, 25% off and it was great. The Starbucks is two doors down, again nice to have. The location is awesome. The worst homeless and I mean aggressive street people I have seen in all my millions of miles of travel is in this neighborhood, so be ready to see what the world will be like if we have a super-depression; its bad.

I wonder whoever decided to put the flow restricter shower heads on ever takes a shower under them. This showerhead was terrible. It requires 2x the shower time and it leaked and was dysfunctional and frustrating. Bring your own shampoo etc. the hotel stuff sucks.

Rooms are clean but very used and abused; the internet is great and free. Water is provided. The service is excellent and friendly. Ice is provided with a smile upon request. The elevators are old and slow so I used the stairs to climb up and down 5 stories; good exercise.

Overall I liked my stay, it fit the bill and the hotel is exactly what you pay for. Mostly Chinese and Eastern European tourist from what I observed, and fully booked for the most part. I used BART Powell station to get back and forth to the airport but they have a shuttle for $15 bucks ( I don't like vans). BART is like $9 bucks and fast.

Room Tip: Get up high and realize there is alot of noise, city noise and more. No AC or air movement, get a F...
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 5, 2014

Chose the hotel after much review and stayed here for 4 nights. 5 mins walk to Union Square and 15 walk to Chinatown. A rather good location. The Twin Beds Room was relatively small and the shower was really cramped even for petite Asian build. Upgraded to a Double Beds Room with much more roomy bathroom. While the hotel was situated along Geary Street, the noise did not affect the sleep at night but in which case they provided ear plucks if you really needed them. The staff were helpful, place was overall clean with modern furnishing contrary to some hotels with old looking bed settings. Like the free wifi and no hidden cost. For the price paid less than $100 a night, its more value for money.

Room Tip: Go for the Double bed Double Room if you are sharing room with friends.
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zichron Yaakov, Israel
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 27, 2014

a 2 star hotel, so do not expect a Hilton, BUT rooms are clean and nice, receptionist is always kind, and for the price you pay, you can't go wrong.
I've had a single room (been here for business), and I usually stay in upper classes hotel, so I was afraid of what I was going to get, but what I got was more than fine. I would definitely stay here with my family sometime in the future, when we travel to SF.

Stayed February 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 18, 2014

This hotel was as basic as you'll get, but when you're only paying $100 a night, it's totally worth it.
The staff were friendly and helpful. They were well informed and even let us use their personal phone to organise our tour to Yosemite.
Even though the hotel is a bit dated and basic, they have a few nice little touches like providing free biscuits/cookies from the adjoining diner at reception. The location is great and within walking distance of Union Square. If you're not planning on staying in your room, this is the perfect hotel.

Room Tip: Ask to be in a room off the main road, slightly less street noise
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland New Zealand
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2014

On arrival we found the receptionist very helpful, and upgraded us to a lovely room. I just wish there would have been tea & coffee making facilities in the room. Everything else there was excellent. It is in a great location close to Union Square and I would stay there again.

Room Tip: If you don't like street noise I suggest you mention this when booking. We had a street room bu...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed February 4, 2014

Stayed here for 8 nights (jan end to feb). Was looking for a good location, clean and silent hotel. Glad to say it delivered on all counts! The only negative is a funny odour from the carpets and lack of view (at least from my room on 6th floor). But on the whole a good experience.

Stayed February 2014, traveled solo
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Winter Park, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2014

Great location, small clean hotel with breakfast option. Very nice and helpful staff. Shehbyz went above and beyond to make our stay very pleasant. I will stay there again and would recommend my friends to stay there too. This is a budget hotel and you get what you pay for. I don't understand people that can't afford to pay more, but complain about everything. Luxury is never cheap!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Touchstone Hotel - City Center

Address: 480 Geary Street, Between Mason Street and Taylor, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #131 of 233 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Touchstone Hotel - City Center 2*
Number of rooms: 42
Official Description (provided by the hotel):
At the pleasant 2 star Touchstone Hotel-City Center, you will be located in San Francisco's Union Square, surrounded by famous restaurants, luxury hotels, high-end galleries and exciting night life. Nob Hill, North Beach, Chinatown and the Moscone Convention Center are a leisurely stroll from our doors. A short 2 min walk will take you to Union Square, which offers some of the most sophisticated shopping on the West Coast. The famed Cable Cars are close enough for you to hear rumble by. The Touchstone Hotel-City Center offers 44 rooms blending old-world charm, new-world convenience and small-world comfort. Simply but pleasantly decorated and equipped with organic toiletries and complimentary bottled water. All rooms have their own en-suite bathroom. Internet is available throughout the hotel at no charge. There is an original 1950's deli/cafe adjacent to the hotel. Hotel guests receive a 25% discount coupon. The hotel provides a left luggage office and valet parking service at extra cost for 24 hours with unlimited in-and-out privileges. The Touchstone Hotel-City Center is very close to the city's efficient public transportation (25 min train ride from SFO). Great central location for this budget San Francisco hotel! ... more   less 
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Also Known As:
Touchstone Hotel - City San Francisco

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