I agree with pieces of many of the reviews here. The hotel does have more charm than the big chains nearby, is in a good location, and has a tasty breakfast and coffee service. It is true that for front desk service on one of the days, we had to head next door to its sister property (the front desk at Petite Auberge was staffed on the day of our arrival). Also, the building did not seem to be heated in the common areas, but being in SF, I do not think that is a big deal (also, being from Chicago, it did not qualify as "cold"), but some might want it a little toastier. Also, I would agree with some of the reviewers that talk about the noise in the rooms. The building is old and you do hear neighbors -- not voices, but more floors creaking when people are moving around. There also seems to be a garbage pick up or delivery that comes regularly every morning. We were used to the city noise living in a older apartment in Chicago that is only a block from the L, but if you are expecting no noise, you may be disappointed. We found the staff to be pleasant and helpful.