We stayed in the deluxe queen with fireplace and were really happy with the stay and our room. Staff (front desk, kitchen, and cleaning ladies) were very friendly. The hotel is a smallish hotel (unlike the big impersonal ones) and we like it this way. In fact, during certain hours the front desk was empty and service was provided at the White Swan Inn (next door). This made the hotel feel more like a residence. The morning breakfast (included in the price) and the afternoon wine and cheese reception (also free) were great. A pity though that we are always out and didn't get to take advantage of the wine and cheese. Overall a very nice stay in a very nice city.