I stayed at the Griffon Hotel this past weekend.
The hotel is in a great location at the Embarcadero. Its a block from the BART/MUNI station. Right across the street from the F line trolley. Its a 10 minute walk to Union Square or Fisherman's Wharf. I also feel this location is fairly safe compared to other places near downtown, although as most of San Francisco is, there is still a couple homeless people around at all times.
At check-in the hotel staff was excellent. From the bell-man to the person checking us in, it was top notch. Later on in the trip the front desk staff was very helpful in directions, eating suggestions, etc. When we inquired what to do with our baggage on the day of check-out while we eat lunch they provided us with a complimentary late checkout while we eat. I do not see that very often.
As for the room itself, we did feel it was quite small. They designed it in a way where they did manage to cram in everything in a smart way. Despite the size, it was quite comfortable. All the amenities were very nice. The TV had 5 or 6 HBO channels which was very nice. The bed was pretty comfortable. The room felt new, modern, and tasteful.
One nice touch is that they gave us complimentary turn down service. They left some taste chocolates on the bed, 2 bottles of water, and a sheet of paper telling the next day's forcasted weather, activities in the city, and other local information. For me, its those little things that leave a lasting impression. And I feel its this type of thing that separates this hotel from a larger chain hotel.
My only complaints about this hotel is the following:
Our room (211) was literally across from the elevator and near the stairs. It was very loud at times. I felt the walls were pretty thin for a hotel of this quality.
Valet parking was I think $50 a night. While I do understand that expensive valet parking is the norm for hotels in San Francisco, this seemed to be a fairly high price to park even for San Fran standards.
I will say that the hotel manager Matt did personally email me back to address those problems personally. That is the kind of service I truly appreciate.
So overall my experience with the Hotel Griffon was a very positive one. I would recommend this hotel to others staying in the area. The service was outstanding. I would stay here again. As long as you are not expecting a large room, I think this would be an excellent choice while staying in San Francisco.
Anything away from the elevator.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We sincerely appreciate you taking the time to provide feedback on your recent stay at the Hotel Griffon. We are pleased you enjoyed our outstanding service, convenient location along the Embarcadero waterfront as well as our amenities including complimentary turndown service. We strive to provide every guest with an exceptional experience and value our guests comments so that we may improve our service and product to better suit their needs. We look forward to the opportunity to welcome you back when travels once again return you to San Francisco.
At your service,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.