Our room was very clean and a good size. Recently remodeled. The front desk lady was very nice and so helpful on guiding us where to go and assisting on the traveling options. Good location, SF Opera very close by. My husband and I would definitely stay here again very convenient in multiple ways.

I was a little weary from the previous reviews, but this wasn't my first time in the civic center/ tenderloin area. I know that the neighborhood has a lot of homeless, as well as resources for them, but this was perfect location for me because I had a three day convention to attend downtown civic center area. I took the BART from SFO and arrived in the United Nations Plaza pretty late in the evening. The BART station is super close, as well as other public transportation. This area isn't great for parking, but that's the price you pay for being centrally located in downtown sf. Parking downtown can be pretty pricey, which is why opted to use public transportation during my visit.
My room was a decent size with all wood floors, and the linens were fresh and clean. I could tell that there were some improvements still being done. This is a really classic building with a lot of historic character.You can tell this building has been around for a long time. I had a great chat with Sonny the manager, when I went ask for more towels. I found out this building has been around since 1923, and they just took over in June. We talked about all of the improvements and upgrades they are going to continuing throughout the new year.
The staff was great, breakfast minimal, but they kept the coffee going all day, as well as other hot beverages.
I squeezed in a visit to the Asian Art Museum right around the corner and walked down to Powell to do some shopping. Did I mention that this is a great location?
I look forward to returning in March.

We stayed here early Sept 2012, when it was still called the Abigail Hotel. We only paid $80 for a room, but here is what we got... The bathroom window was closed but unlocked; this was worrysome because it was right next to the fire escape and how often do you check windows to confirm that they are indeed locked. The bottom sheet on the king sized bed was not a fitted sheet nor did it tuck in under the mattress so it kept coming loose; that was uncomfortable plus we ended up sleeping rignt on the mattress. There were burn marks on the carpet. The tv reception was bad and there was no remote control. Paperwork was left out at the desk and was not well protected. It was a noisy location, though you can't blame the hotel for that. It is close to the BART which is nice. Frankly, I would not stay here again.

on Ortiz website there were no pictures of the rooms when I had arrived at the pseudo hotel I was not impressed by the surrounding area I did not look safe, I kept looking for a place to park but was told that they had valet parking and that it was $24.00 a day. when I was under the impression that they had parking for quest. I found some where else to park $20.00. I was asked for my id and card and was told the a $50.00 hold had to be placed on my card for incidentals
when I finally went up to my room I thought "are they kidding " the room phone did not have a phone there were holes in the wall, paint chipping, off the bathroom wall and door, I pulled back the head board to plug in the lamp and saw layers of accumulated dust, the dresser had chips and and was also dusty. I could feel the springs in the mattress, I had the worse back ache after staying at this hotel.