on Ortiz website there were no pictures of the rooms when I had arrived at the pseudo hotel I was not impressed by the surrounding area I did not look safe, I kept looking for a place to park but was told that they had valet parking and that it was $24.00 a day. when I was under the impression that they had parking for quest. I found some where else to park $20.00. I was asked for my id and card and was told the a $50.00 hold had to be placed on my card for incidentals
when I finally went up to my room I thought "are they kidding " the room phone did not have a phone there were holes in the wall, paint chipping, off the bathroom wall and door, I pulled back the head board to plug in the lamp and saw layers of accumulated dust, the dresser had chips and and was also dusty. I could feel the springs in the mattress, I had the worse back ache after staying at this hotel.

Having read many of the reviews for this place (mostly 1-star), I feel compelled to offset those reviews slightly. I stayed here for one night towards the end of October. First, a few words about the area. As an SF Bay Area resident, it's well-known that the area around Civic Center is on the somewhat seedier side, but it isn't so bad that I would avoid it at all costs for safety reasons. That said, it is pretty likely you'll encounter homeless people nearby (as you will throughout downtown SF). This hotel isn't right on Market St, so it isn't quite as bad.

My room was on the smaller side; enough space for two beds, and some walking area, but not much else. The building itself is old, so the rooms have sort of an old apartment feel. A little more interior design would help; they are pretty plain rooms as-is. The bathroom was reasonably clean. There was a heat lamp/dish thing provided, since the building's internal systems are probably broken or inefficient. There was no phone in the room, but many people now have these things called cell phones. No microwave, no fridge, TV on the smaller side, power outlets are kind of harder to reach, so they have extension cords snaking around the room. Overall, the rooms are okay if you're not too picky about decor and amenities, and if your main objective is to have a place to sleep and shower.

The breakfast area in the lobby is cute. There is a dark roast, and a lighter roast, and decaf, and those little flavored coffee creamers. There's also decent muffins, and toast, and that's about it. In the afternoon/evening, they had warm Otis Spunkmeyer chocolate chip cookies, which were pretty good. Overall, a limited selection, but the quality isn't too bad.

Also, they do need to get rid of that confusing Abigail sign. But overall, considering the relatively convenient location and the lower-end price, I think this is a solid 2.5-3 star value, meaning quite acceptable as a place for sleeping and showering (and maybe breakfast), as long as you're not going to be shocked at the realities of life in the city (like having drunk bums in your vicinity).

This place has got to be the worst place in the world to stay at! It is located at Larkin & McAllister in San Francisco near Civic Center. As I pulled up to the hotel the first thing that I noticed was a large congregation of homeless people hanging out and around the front of the hotel. I witnessed a homeless man drop his pants and pee right there in front of the place! While trying to check in they couldn't locate my reservation but after 30 minutes they finally did. They charge a $50 deposit to your card when you check in that is not divulged to you when you book the room in hell. I get sent up to my cell I mean room and let me tell you prison cells are furnished nicer! Bed said it was manufactured for Marriott and this ain't the Marriott which tells you that the bed is used. There are 3 different colors of paint on the wall none of which match, the so called internet/wi-fi was hanging by wires and unusable, there was a pipe that was hanging out of the wall and there were holes around the pipe so that you could see into the room that is next to yours, the lighting fixtures were old and dated and hanging on for dear life, the furniture was old and broken and nasty, the floors looked like they hadn't been swept since Lincoln was president, the towels in the bathroom were dirty and old, it took multiple attempts at flushing before everything went down and if you took a shower you had better make it fast since the shower filled up with water faster than it was coming out of the shower head which makes you wonder where the water was coming from. There was so much traffic noise and yelling outside. Everytime anyone walked by the room you heard everything. There are NO PHONES or HEATERS in any of the rooms. If you want a hair dryer you have to check it out at the front desk like a library book and there is only one for the whole hotel! While waiting for a cab that night - one hotel guest came down and complained that they had no blankets in their room and the front desk clerk couldn't even give her one since she didn't have access to them - another guest's toilet didn't flush and the front desk clerk handed them a plunger because there was no one there to help them. When I went back to my room that night after a stop at Walgreens for Raid and Lysol I put the chair under the door to keep the vermin out! The next night you heard a pimp and his lady of distinction duking it out in the alley right next to the hotel. I left the hotel so damn early that morning because I couldn't sleep for fear of what may happen to me - I figured I was safer sitting at the airport all day trying to fly by standby than staying at that hotel for another minute. They claim that they serve breakfast but toast and juice don't cut it! I am pretty sure that they use this place for other things when unsuspecting tourists aren't around. I kid you not that I was just waiting for Norman Bates to be waiting for me in the shower.

Despite its fine location, this hotel is terrible: infrastructure is awful (no phone in rooms!!!, among others), service is poor as in no other (say, we asked for extra blankets and got no blankets; we needed an extra night but staff did NOT book it although they said it was done, and we asked for it several times. We were almost left out and we believe we didn't pay the proper rate... they even forgot to confirm our shuttle to the airport. We almost missed our plane because of them!!!). Almost every day we found our room as we left it in the morning (no housekeeping!)... not to mention a number of other defficiencies (elevator, breakfast, temp control...).