Although I've visited SF many times (+50), this was my first stay at the Willows. The staff were delightful and helpful. The location is super, right at the crossroads of Church and Market where many Muni rail lines converge. My room (#34) had a shared bath down the hall, which was always clean and available. Be warned, there is a long flight of steps from the front entrance, so plan accordingly if you have issues with stairs.

Our stay at The Willows was wonderful. The staff were kind and very helpful. Their customer service is outstanding. The breakfasts were wonderful and very generous. The informal evening drink and relax time was much appreciated. We highly recommend The Willows as a quiet relaxing place to stay in while visiting San Francisco.

The entrance is a bit hard to find, but once you're up the stairs it's a wonderfully decorated B&B with a great staff. They've done a wonderful job of decorating the rooms with bent-twig headboards and "shabby chic" antique furniture. The library/living room was full of books & comfy furniture and the breakfast was good. I loved that they leave fruit & cereal stocked in the breakfast room for guests to help themselves to at any hour. I did extensive research, looking for a reasonably priced B&B in San Francisco and this one was by far the best value for the money. (San Francisco is expensive though, so reasonable prices are relative!) Although the bathrooms were in the hall, the room had a mini fridges & TV and the whole place looked well taken care of. They even include fluffy bathrobes in each room. My only complaint would be that the shower is right across the hall from the breakfast room and I felt uncomfortable trucking back & forth in my bathrobe in the morning with all the people right there eating breakfast.

My husband and I stayed for two nights in the two-room suite (which was more space than we needed- it could sleep four very comfortably). Our experience was great. The staff provided many nice touches to make this B & B stand out in comparison to other places we have stayed. There is a complimentary happy hour provided each afternoon so guests can socialize with one another. The continental breakfast is also quite nice, and snacks and drinks are available for guests in the kitchen throughout the day. What we were most impressed with was the cleanliness. The staff seemed to be working around the clock to keep all parts of the inn looking immaculate. Also, this is a great base for site seeing as it is near several forms of public transit. We will definitely stay again next time we are in town.