Although I've visited SF many times (+50), this was my first stay at the Willows. The staff were delightful and helpful. The location is super, right at the crossroads of Church and Market where many Muni rail lines converge. My room (#34) had a shared bath down the hall, which was always clean and available. Be warned, there is a long flight of steps from the front entrance, so plan accordingly if you have issues with stairs.