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“Sweet hotel in central location with excellent staff” 4 of 5 stars
Review of White Swan Inn

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White Swan Inn
3.5 of 5 Hotel   |   845 Bush Street, San Francisco, CA 94108   |  
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Ranked #11 of 236 hotels in San Francisco
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Sweet hotel in central location with excellent staff”
4 of 5 stars Reviewed October 5, 2013

Like many other people, we struggled to find accommodation in San Francisco at a price that wasn't astronomical. Let's face it, the White Swan Inn is still blooming expensive, but it's a darn sight cheaper than most other alternatives. It's a sweet hotel in a good location, near downtown and Chinatown. The rooms were a little old-fashioned but quite fun in their resolutely 'English' decor, and we absolutely loved the English collectibles and memorabilia on display in the dining room. Breakfast was edible, but not memorable. For us, the real gem in this hotel is their staff. Everyone was friendly and courteous, but the real jewel in the crown was Brendan. He fixed us up with dinner reservations and a taxi, and was on hand to provide helpful tips and advice on anything we wanted. It felt like nothing was too much trouble. I wouldn't rush back for the hotel experience, but the quality of service was truly impeccable.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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792 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Philadelphia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 27, 2013

We were struggling to find a hotel in San Francisco because everything was booked because of America's Cup being in town at the same time. We were able to get the last two rooms at the White Swan. The price was far too high for the quality of the hotel but we couldn't be too picky. Although they advertise as an "English Inn", the decor was enough to make you dizzy. The furniture was very old, so much so that you felt the springs of the couches and chairs when you sat down. The mattresses were also soft from age, the curtains were dinghy and ripped.
Breakfasts were adequate but not great.
Location was convenient and staff was very accommodating.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2013

Stayed here in May 2013 for 5 nights while we explored San Fran. Check-in was quick and easy and then we were helped to our room with our bag etc. The porter chap then spent 20 mins with us pointing out all the areas on the map that we should visit and gave us some top tips about travelling on the trams etc and also told us areas to avoid and the days that the markets etc were on. This was a great and a useful introduction to the city.

The room was very clean and a real bonus that we had a small 'kitchen' area which had a fridge stocked with soft drinks which were free of charge.

The breakfast was great with some great tasty treats changing daily and the wine and nibbles in the evening is a great bonus and we got chatting to others staying at the hotel and were again able to collect some useful ideas etc for trips.

The location is very central and is walking distance to the main town square. If I visited San Fran again then would stay here again for sure.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca L, General Manager at White Swan Inn, responded to this review, September 28, 2013
Dear Simon W,
Thank you for your thoughtful review! We greatly appreciate your feedback and are thrilled to hear that you enjoyed our unique amenities. Please do come back a visit us soon.

Yours in hospitality,
Rebecca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snellville, Georgia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 26, 2013

The White Swan Inn gives you alot of quaint European charm and character. Great location close to Cable Car line and Union Square shopping and restaurants. Staff was friendly and over the top in accommodating us. When we had a problem with our showerhead they upgraded us to a large suite with no problem. When we came back one evening and missed the happy hour they brought a bottle of wine to our room complimentary! Rooms were squeaky clean, large, and cozy with a fireplace. Beds and pillows were very comfortable. The buffet breakfast selection was gourmet and exceeded our expectations. Highly recommend and would definitely stay here again.

Room Tip: WIth rooms facing street you should expect a little street noise but fans are provided that mask it...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca L, General Manager at White Swan Inn, responded to this review, September 28, 2013
Dear Trekwaters,

Thank you very much for your positive feedback! We pride ourselves in our personalized service, and I am ecstatic to hear that you had a great experience with us. We can't wait to have the opportunity to welcome you back to our charming oasis in the heart of Union Square.

With much appreciation,
Rebecca
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed at the White Swan Inn for one week in mid-September 2013. It is located on a pretty street about five minutes from the Powell Street cable car and a ten minute walk to Union Square and we found it convenient for the downtown attractions. It is about a 30 minute transit ride to Fisherman's Wharf. The décor is charming and the staff were helpful and friendly. By their own admission the hotel is noisy with outside street noise but they offer earplugs in their information package and we found we needed them. There are lots of good restaurants nearby and they range from inexpensive cafes and lower priced restaurants to fancier ones. The other reviewers have described the amenities accurately and we too enjoyed the free breakfast and free happy hour and free all day and night coffee. Our room needed updated windows and carpet but those are small criticisms for what is a very good hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, Noord-Holland, Netherlands
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

Knowing we only would be in San Francisco a couple of nights, we wanted a clean, comfy, small and romantic hotel. The white swan inn promised to be that and more. What a treat to have so much freshly prepared food, a nice afternoon wine and finger food time in an old fashioned English style library. So relaxing after a day's hard work sightseeing...

If only the rates would be a tiny bit lower, we would be back in a heartbeat...

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putney, Vermont
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

The friendliness and ambiance was wonderful. We were made to feel at home and part of the local community immediately. The room was spacious and very comfortable. The amenities were special and well thought out. The morning breakfast was delicious and varied with a special treat every day. The British decor in the public spaces was incredible and whimsical. The outside deck allowed for lovely relaxation at the end of a busy day. We felt completely at home.

Room Tip: Any room not facing the street.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca L, General Manager at White Swan Inn, responded to this review, September 28, 2013
Dear AcePutney,

Thank you for sharing your wonderful experience ot the White Swan Inn! I am especially thrilled to hear that you spent time relaxing on the garden deck. It is definitely a great way to wind down after a long day of exploring the city. We hope to welcome you back to your San Francisco home away from home very soon.

Warm regards,
Rebecca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about White Swan Inn

Address: 845 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#8 Family Hotel in San Francisco
#11 Romantic Hotel in San Francisco
#16 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — White Swan Inn 3.5*
Official Description (provided by the hotel):
With a crackling fireplace in all 26 guestrooms and suites, the White Swan Inn is a romantic small hotel in the Nob Hill/Union Square area. The White Swan Inn is a visually stunning tribute to the intimate hotels of London. Dark wood paneling, rich floral carpets, comfortable furniture and enchanting English art and collectables set the tone. All guests enjoy a generous breakfast buffet and evening wine and hors d'oeuvres served fireside in the parlor. ... more   less 
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Also Known As:
White Swan Hotel
White Swan San Francisco

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