Stayed here in May 2013 for 5 nights while we explored San Fran. Check-in was quick and easy and then we were helped to our room with our bag etc. The porter chap then spent 20 mins with us pointing out all the areas on the map that we should visit and gave us some top tips about travelling on the trams etc and also told us areas to avoid and the days that the markets etc were on. This was a great and a useful introduction to the city.
The room was very clean and a real bonus that we had a small 'kitchen' area which had a fridge stocked with soft drinks which were free of charge.
The breakfast was great with some great tasty treats changing daily and the wine and nibbles in the evening is a great bonus and we got chatting to others staying at the hotel and were again able to collect some useful ideas etc for trips.
The location is very central and is walking distance to the main town square. If I visited San Fran again then would stay here again for sure.