Stayed here for 4 nights in May. Staff were very helpful and pleasant. Rooms are comfortable and very quaint. Sherry and biscuits are a nice touch in the afternoon. Tea and coffee available at all times although not in the rooms. Breakfast was good. Bit out of city bit on a good bus route so easy to access everywhere. Staff were very pleasant and helpful from suggesting restaurants to taking the right bus! We left an item when we left and they were most helpful in returning it to us in the U K after. Def. recommend. Charming!!