We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unfriendly” 2 of 5 stars
Review of The Queen Anne Hotel

Save Saved
You added The Queen Anne Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Queen Anne Hotel
3.0 of 5 Hotel   |   1590 Sutter Street, At Octavia Street, San Francisco, CA 94109   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #63 of 236 hotels in San Francisco
oslo
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
“Unfriendly”
2 of 5 stars Reviewed 1 week ago

This is a ordinary and unfriendly hotel with antiques and a good story.

When you enter the reception you see two beautiful rooms filled with paintings, books, old furniture and two fireplaces (gas). It looks expensive and is expensive. The hotel has a good marketing story about ghosts: "The haunted house".
The rooms are ordinary, but spotless and clean.
If you want to eat healthy, the breakfast is nothing. Mostly sweet cakes. But you can get hard boiled eggs, coffee and some fruit.

When you come to San Francisco, you come to one of the most beautiful cities in the world. You like to get advice and suggestions. And here we are with the problems of this hotel:
They have a culture where the people working in the reception, are unfriendly. They never say good morning, they do not like to help you, they do not seem to like questions, and they do not look at you when talking. They can call for a taxi, but if you would like to wait for the taxi on the streets, they threaten to cancel the reservation, because they think you will let them down and take another taxi.
So when you are being met with this approach, you do not bother to talk to them anymore or to ask them questions. But since I am a journalist with good research ability, this is not a big problem.
But it is sad for the hotel, because they do not deserve guests in the long run, if they do not improve.

  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

435 people have reviewed this hotel

Traveler rating
    166
    188
    45
    24
    12
See reviews for
59
207
22
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Winston Salem, North Carolina
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here during our trip to San Francisco and we really enjoyed our stay. The front desk was always helpful, the concierge desk was full of good information and the breakfast was very good. Our room was eclectic and helped make the trip a great experience. My wife and I are experienced metro users and had an unlimited 5 day pass, but unfortunately the metro workers went on strike the week we were there. The hotel had a car that was able to take us down to the wharf area where we picked up other transportation or just hoofed it. That was another big plus in my eyes. I would absolutely stay there again. Thank you for your part in making our anniversary memorable.

Room Tip: While there is an elevator, I enjoyed staying on the second floor so we could take the stairs. It w...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Interesting, quaint, small boutique hotel. Large rooms, but a bit musty. Very friendly staff and free breakfast in the morning. Nice fireplace in the lobby. Interesting elevator ride (creaks!)...overall, quaint and lovely.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QueenAnneHotel, Director of Sales at The Queen Anne Hotel, responded to this review, 1 week ago
Thank You Rick. Glad you enjoyed our Parlor and large guest room sizes. Please let our front desk know if something is 'a bit musty' so we can check it out. There are many thing we can do plus large windows in the rooms for good ventilation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Pittston, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

Very nice hotel with good accommodations. Staff was very pleasant and morning breakfast and afternoon tea very enjoyable.

The hotel was decorated with antiques and dated furniture which was quite lovely.

Would recommend to anyone staying in San Francisco.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QueenAnneHotel, Director of Sales at The Queen Anne Hotel, responded to this review, 1 week ago
Thank you LuvMyWesties17 We are all about rest and relaxation here at the Queen Anne. Glad you enjoyed yourselves!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful old hotel with nice big rooms, and friendly people. Perfect for those who like their hotels to be a bit more interesting. Hotel is on a good location too, especially if you like Japanese food, since Japantown is just a block or two away.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QueenAnneHotel, Director of Sales at The Queen Anne Hotel, responded to this review, 1 week ago
Thank You Lennie, We're glad you appreciated the Queen Anne's unique qualities. We also love being next to JapanTown where there's great deals on Japanese products and all the fresh and tasty Sushi, Sashimi, & Shabu Shabu your heart desires!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellsworth, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Although the public parking lot was not guarded or locked, we parked the motorcycle covered for three nights and had no issues. We had a large room with two beds, a closet, dresser, and fireplace. The large windows opened for fresh air. The concierge saved me $42 on transportation to the airport by explaining which bus to take to get to the train that would take me to the airport!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QueenAnneHotel, Director of Sales at The Queen Anne Hotel, responded to this review, 1 week ago
Thank You Michele! We hope you and your motorcycle will come back to visit us one day. It must be quite a thrill to ride across the Golden Gate Bridge up into Marin or down the coast via Monterrey and Carmel to BigSur, or even Hearst's Castle. If one has a flight going out in the morning we also have a complimentary local car service that will deliver you to the nearest BART station. Please stay safe on the road and enjoy your summer!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 4, 2014

Quite an old building that is tastefully decorated for the period. Room was large with two queen sized beds. Decor was showing wear and tear but the room and bathroom were clean. Dry sherry served gratis at 4:00 might not be to everyones taste but the cookies were delicious. Check in was fast and staff friendly and helpfull. Overall a pleasent stay

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QueenAnneHotel, Director of Sales at The Queen Anne Hotel, responded to this review, 1 week ago
Thank you for staying with us Gomin. Fast check ins and check outs are the rule at small hotels like ours. There's rarely a line more than 1 other person ahead of you. When you arrive to San Francisco, you want to explore right away, not stand in a queue behind 20+ other people!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Queen Anne Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Queen Anne Hotel

Address: 1590 Sutter Street, At Octavia Street, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#45 Romantic Hotel in San Francisco
#52 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Queen Anne Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Cheap Tickets, Tingo, BookIt.com, Otel, BookingOdigeoWL, Despegar.com and Agoda so you can book your The Queen Anne Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Queen Anne San Francisco

Owners: What's your side of the story?

If you own or manage The Queen Anne Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.