I cannot overstate how great this hotel is. Ignore all those bad reviews - I think those people either had a bad day or were a little rude themselves. If you go in here, smile and have fun with the staff, it will be youru best hotel experience ever !!! (Some of those other reviews are old, too, and I can say from personal experience that new managers have made this place SHINE !! It just keeps getting better ...)
The rooms are so beautiful, with the most sumptuous king sized beds and fabulous sheets. Something like a million thread count ! You will get into that huge comfy bed and not want to get back out. So order room service - the food is awesome (a little pricey, like ALL room service, but so worth it ! Live it up a little !) and stay IN !
The last time I was here with my girlfriend, it rained all day and we didn't even care. We went to a great little Thai place right across the street and ate in and watched movies and just enjoyed the wonderful room !!!
Super clean, a great location, beautiful lobby and restaurant - this one of the best hotels I have ever stayed at, and the only one I even think about in SF.