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“Not a boutique, not even close” 2 of 5 stars
Review of Hotel Cartwright Union Square

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Hotel Cartwright Union Square
3.0 of 5 Hotel   |   524 Sutter Street, San Francisco, CA 94102 (Formerly Larkspur Hotel Union Square)   |  
Hotel amenities
Ranked #109 of 236 hotels in San Francisco
Houston, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Not a boutique, not even close”
2 of 5 stars Reviewed 2 weeks ago

We recently stayed here for two nights. I will begin by saying that our room was at least clean and the bed comfortable and that the location was convenient. Unfortunately that is where the good experience ends. Those claiming this as a boutique hotel clearly have not had the pleasure of staying in such a place. I was very disappointed.

This hotel is very old. Don't let the lobby area fool you into somehow indicating old world charm and luxury. The rooms are tiny. The decor is very dated and the furniture in the room is extremely beat up. There is plenty of exposed cabling on the walls, peeling paint etc.

As for the bathroom - it is tiny beyond belief.

This hotel needs a serious refurb before I would consider returning.

Room Tip: Don't stay here.
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Belfast, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 days at the end of May. The room was an decent size as we were only there for 3 days.The room was clean and tidy but the rooms could do with a refurb.The hotel is central to a lot of shops, bars and restaurants. The staff are friendly and helpful especially Kevin.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is plenty to like about this old hotel, ideally located in the center of San Francisco. The more churlish of travellers might note that the decor is dated and it needs repainting. But my small and spotlessly clean room had everything I needed including a comfortable double bed, bijou bathroom (with good toiletries) and a large walk in closet. A ceiling fan added to the charm. WiFi was free and good. The staff are friendly and everything is on your doorstep, including a 24-hour Walgreens, 7-11, a diner, Starbucks and transport to all points. Yes, you'll hear the clang of the street car and other noises of the city. Isn't that the point?

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel Cartwright dates from 1913 and has had five recent owners. It has 114 rooms. There is only one small elevator. The first floor bar has no liquor license. The place is a block from Union Square and in the heart of San Francisco. The place is dated, a bit musty, but it was priced less than $200 which is a bargain given the location. My room barely fit a queen bed and desk. It was clean; the bed was pillow top soft. There was no thermostat, but it was still comfortable with a ceiling fan, radiator and open window (no screen). The walls are thin and you can hear all of the showers and hall noise. The front desk stated that the hotel was due for future renovation which it needs. The staff was friendly.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waikoloa, Hawaii
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed May 31, 2014

Spent 3 nights at this low frills but well located hotel. The Staff, especially Lidia was most helpful when my wife fell ill. They arrange for a late checkout and Lidia personally came up to the 4th floor to talk with cleaning staff to insure that my wife would not be undisturbed.

The rooms are small, but clean. The hotel is more than a 100 years old but there is WiFi throughout, high def TVs, and really small bathrooms. Small but not unusually small for a 3 star hotel in an old building.

Room Tip: Note: if you're not used to city noises like the clang clang clang of the trolley, and you like...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caxias Do Sul, RS
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2014

If you're considering to stay on SF downtown, this is the right place. The room is clean and comfortable, the staff is polite and always available if you need any information or any help. There's free Internet access inside the room and in the lobby as well. For a quick breakfast, you can drink a coffee in the morning. Also, you're a few steps from the famous historic Powell/Hyde cable car line and a block and half from Union Square. If you need to take a bus, there's a bus stop right in front of the hotel where you can take route 30 and go from Pier 1 to AT&T Ballpark. In case you're hungry, there's a diner on the corner of the street, a Walgreens on the other corner and a 7-Eleven in front of. Definitely I recommend this hotel.

Room Tip: I suggest you choose a room at the highest level because Sutter St. could be very noisy some times.
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2014

I stayed at the Cartwright Hotel for 4 nights in April 2014. My stay was absolutely great. The location is wonderful, a block form Union Square and great shopping and dining; as well you are on the Cable Car line to Fisherman's Wharf and Market Street. The hotel staff was very helpful and nice; and ensured that my stay here was outstanding. I must say I agree with certain reviewers that the hotel room is rather small especially the bathroom; but the upkeep of the hotel and rooms was great. I would not hesitate staying here again. With this hotel you get to be right in the middle of Union Square within an easy walk to all the attractions, shopping, chinatown, the ferry building, the F Streetcar line, Westfield Mall Center, one of the hugest Macy's I have every seen with a Burger Bar and Cheesecake Factory located inside as well as within walking distance to the embarcadero and the financial district.

This is a great boutique hotel to stay at within the city that will not break your budget and had a lot of character.

Room Tip: The hotel is four blocks off the Muni / BART rail lines on off of Powell and Sutter Street. Once you...
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  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Cartwright Union Square

Address: 524 Sutter Street, San Francisco, CA 94102 (Formerly Larkspur Hotel Union Square)
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #109 of 236 hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Cartwright Union Square 3*
Official Description (provided by the hotel):
What Will You Do Today In San Francisco? The possibilities are endless. Dine at the city’s most celebrated restaurants and sample the latest food innovations for which the city has become famous. Explore the city’s countless tourist attractions such as the spectacular Golden Gate Bridge, and take a ride through the city’s notorious yet energizing fog, setting your eyes on the wondrous parks and landmarks along the way. Browse the nearby boutiques and department stores in and around the bustling Union Square area. And enjoy all of this while staying at the Cartwright Hotel Union Square. Located just one block from Union Square, the epicenter of the city’s best shopping, dining and entertainment venues, the hotel is also just minutes from the Financial District and Moscone Center. Apart from its excellent location and quintessential San Francisco charm, the Cartwright Hotel Union Square offers thoughtful amenities and premium guest services, making it the perfect choice for business and leisure travelers looking for comfort and convenience in the thick of all that San Francisco has to offer. ... more   less 
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Also Known As:
Larkspur Union Square
Larkspur San Francisco
Cartwright Hotel San Francisco

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