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“Hidden San Francisco- Hotel Rex” 4 of 5 stars
Review of Hotel Rex, a Joie de Vivre hotel

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Hotel Rex, a Joie de Vivre hotel
3.5 of 5 Hotel   |   562 Sutter St, San Francisco, CA 94102 (Union Square)   |  
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Ranked #36 of 233 Hotels in San Francisco
Certificate of Excellence 2014
moswanderlust
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Hidden San Francisco- Hotel Rex”
4 of 5 stars Reviewed May 28, 2013

I found this hotel by accident a couple of years ago. Wanted to be near Union Square, but all of my regular choices (Sir Frances Drake, The Clift, Campton Place)were booked, and I was also trying to spend less while there. The Rex is a trip- both as an experience, and also as in "back in time". It's very artfully decorated with vintage paintings (all women) , has the moody vibe of a private club in 1920's London. Very comfortable library bar with friendly bar tenders and guests. The rooms are small, as usual with an authentic old place like this, but they make the best of them. Beds are good. Decor is cheery and comfy. The stairs are wooden and creak in the cool way of old places- I'm glad they have allowed it to stay that way. There used to be a very sweet resident dog that greeted me on arrival. Parking available. Average rate is about $240 on non-weekend nights. I always enjoy myself there, and the location is terrific.

Room Tip: Ask to be away from the elevator. Ask for a quiet room. Some face away from Union Square.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRexGM, General Manager at Hotel Rex, a Joie de Vivre hotel, responded to this review, May 30, 2013
Dear MosWanderlust
Thank you so much for the great review and please let us know when you return or if any of your friends and family come our way. Would love to meet you in person.
_ina
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1,233 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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manchester
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

We stayed here for 4 nights May 2013. Located on Sutter Street. Ideal location for Union Square to get the hop on hop off bus. We arrived late and were allocated room 416. Room small and smelled musty. After one night we complained. It was facing the main road and we were woken up at 2am by the garbage being emptied. The receptionist apologised and confessed that they don't as a rule put any visitors in that room. Explained the smell. We were given room 606. It was twice the size and perfect. Great little pub as you turn right out of the hotel and walk to the next block. Called Sutter pub. Great drinks and food. Any questions feel free to email me. Free wifi too. Great to keep in contact with the kids. San Francisco great city. You
Will enjoy the location and hotel is perfect.

Stayed May 2013, traveled as a couple
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HotelRexGM, General Manager at Hotel Rex, a Joie de Vivre hotel, responded to this review, May 30, 2013
Thank you so much for the great review and for pointing out that our staff was helpful. We may not be the fanciest hotel but my staff is my pride and joy!
all the best,
Ina
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Buxton, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 26, 2013

We started off our two week tour of California at the Hotel Rex. Its a lovely hotel, our room was clean and we did not hear neighbouring rooms. The bar was great, the free glass of wine was good quality as was the beers on offer. We ate in the bar twice and the meals were excellent. The hotel is well located to visit all that San Francisco has to offer. We greatly appreciated the free coffee at 5 am whilst we were jet lagged!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRexGM, General Manager at Hotel Rex, a Joie de Vivre hotel, responded to this review, May 27, 2013
dear MrsH23:
Thank you so much for the wonderful review on TripAdvisor. It means a lot to us. Please let me know if you plan to return or if your friends and family will be headed our way.
-Ina
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El Dorado Hills
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 22, 2013

We thoroughly enjoyed our stay at the Hotel Rex in San Francisco! First, I am a dog lover and this hotel is definitely dog friendly. Right when we walked in, we got to meet the resident pug, Max. He is SUPER friendly and just adorably loveable. The room was clean and the hotel took care of us in every way. I would definitely stay here again!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champaign-Urbana, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2013

Avoid this place at all costs. I stayed here for a conference and had the worst experience. The bed was as hard as a rock and the room was filthy and in desperate need of repair. To top it all off, the housekeeping stole my belongings! When I tried to get help for my stolen items, all of the staff, including the manager, ignored my calls and gave what I would describe as the worst customer service ever. Do not be fooled by this place! Look elsewhere!

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRexGM, General Manager at Hotel Rex, a Joie de Vivre hotel, responded to this review, May 21, 2013
We did check with the staff and perhaps your pants were accidentally put in the laundry with the linens which go to an outside vendor. We would like to resolve this issue with you.
-Ina
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Monterey, CA
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 19, 2013

Located on Sutter Street between Powell and Mason Streets. Maximo is the mascot and sits in a chair and greets you in the lobby. Stuff are fun. Complimentary wine is served in the bar every night and is very good. Friday night jazz music. We had a good stay on Mother's Day week-end. Little and creaky elevator. You feel like you are in a European hotel.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRexGM, General Manager at Hotel Rex, a Joie de Vivre hotel, responded to this review, May 21, 2013
Thank you so much for the review on Tripadvisor. If you are on facebook, Maximo Pug has his own page.
-Ina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 17, 2013

Just stayed three nights in May 2013 and have following comments..
1. Very nice staff, make you feel welcome
2. Noisy - I guess because it is old the floors cause a LOT of noise. Guess a good idea to ask for the top floor.
3. Lots of "little things" lacking -- not a dealbreaker but always forgot, for example, to provide utensils when ordering in-room (which I did a lot)
4. No gym facilities which is a downer for me. They do offer option a block or so away but you gotta pay and convenience is gone.
5. Good location though

Room Tip: Ask for top floor as it is noisy
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rex, a Joie de Vivre hotel

Address: 562 Sutter St, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in San Francisco
#26 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#55 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Rex, a Joie de Vivre hotel 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Hotel Rex was inspired by the San Francisco art and literary salons of the 1920's and 30's. Vibrant and alive, the clubby lobby surrounds guests with distinctive period furnishings, walls of antiquarian books, and an exceptional collection of exotic objects and original portraits and murals.The Hotel Rex was designed by noted San Francisco interior designers Candra Scott & Anderson.The Library Bar is where travelers meet the local arts and social scene with themed evenings such as Movie Night, Records at Rex - our bartender plays real vinyl records, Live Jazz on Friday and other days featuring Poetry readings, live coffee house type acoustic guitar performances and more. ... more   less 
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Also Known As:
Rex Hotel San Francisco
Hotel Rex San Francisco
Rex San Francisco

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