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“Trendy Hotel, Trendy Location” 4 of 5 stars
Review of Hotel Diva

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Hotel Diva
3.5 of 5 Hotel   |   440 Geary Street, San Francisco, CA 94102   |  
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Ranked #70 of 237 Hotels in San Francisco
Houston, TX
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Trendy Hotel, Trendy Location”
4 of 5 stars Reviewed August 28, 2014

The Hotel Diva is a stylish, trendy hotel in a fabulous location near Union Station. The building is older, with a slow elevator, but the rooms show no signs of age. There was a slight musty odor in the rooms, though, which may be attributed to the age of the building. The odor was not strong enough to ruin the stay, but the hotel could benefit from deodorizing the carpet and rooms. I sprayed febreeze and that helped the odor. The rooms are modern and sleek, decorated with silver and deep purple accents. I stayed in a room with king bed, which was a good size and had a fairly large bathroom. The bed was very comfortable and the room was equipped with the standard amenities including t.v., free wi-fi, and refrigerator. There is a fitness room, which I didn’t visit, and a nicely appointed business center on the 4th floor. There is no room service, but the hotel is affiliated with a Mexican restaurant next door. There were strange loud thunder-like noises in the hotel throughout the night. Not sure if they are attributed to something in the hotel being moved around or something in the neighborhood, but the sounds were loud enough to wake me each night and my room was towards the back of the building, which was the quieter side (except for these night noises). Again, a nuisance but it did not ruin the overall appeal of the hotel and I would stay there again. The service at the hotel was top notch, with extremely helpful front desk staff and concierge.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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957 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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1 review
5 of 5 stars Reviewed August 28, 2014 via mobile

2nd time around at Hotel Diva. Same excellent experience as last time. All of the staff are more than helpful and consistently provide excellent service, the location is perfect and the rooms are great. We always appreciate the personal touches and are not just treated as one of many. We will definitely be back.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco
1 review
5 of 5 stars Reviewed August 27, 2014

We stayed in an suite for 3 nights (4 pers.). The staff was friendly and helpful. The Hotel is located near Union Square, just 5 minutes to walk. Parking is expensive. The room was big enough, though we would've stayed in separate rooms, if we'd stayed longer.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellenton, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 27, 2014

Moved from literally a roach motel two doors down to find this gem! It was like finding gold! Beautifully chic room with a great location- what more can you ask for? Clean? You bet (and I'm a clean freak)! Easy to get anywhere from here (Union Square steps away) and staff was professional and responsive.The night we were there they were working on a production at the theater across the street- there was a lot of hub bub and noise but it didn't last and it wasn't awful. Can' say enough good things.

Room Tip: Front of the hotel on Geary would naturally be more noisy- but it wasn't awful.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Personality H, Guest Relations Manager at Hotel Diva, responded to this review, August 28, 2014
Hi Mary Ellen,

Thank you so much for taking the time to write such a nice review to share with other travelers! We are happy to know that you enjoyed your stay so much. Please let us know if we can be of any assistance in planning for your next trip to San Francisco.

We look forward to seeing you soon!

Best Regards
Dana Andrews
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 26, 2014

The hotel location is for sure central if you ever need it , however this is also a problem due to the extreme noise coming from the street and because the non existent sound isolation of the room
The room "deluxe king" was quite a joke
The bathroom was so tiny you can hardly move inside
And all of this at astonishing prices per nights ( up to 400$ ) in my case
That's why I decided to move after just a couple of days to another area and hotel ( buena vista motor inn ) which I would recommend

Stayed August 2014, traveled on business
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lopezv, Manager at Hotel Diva, responded to this review, August 27, 2014
Dear Sc2111,

I'm sorry to hear your stay with us was not as pleasant as you would have expected. Hotel Diva offers various types of reservations ranging in size. We also have quiet rooms available located towards the interior of the property.

I hope you will give us another chance. We would love to welcome you back at Hotel Diva.

Best regards,
Virgil Lopez
Hotel Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 24, 2014

We stayed at Hotel Diva for 3 nights. As other reviews have stated, it's a really small, boutique hotel. The rooms are tiny. But the location can't be beat. It's within a block of Union Square and the trolley cars, so it was very easy to get to Fisherman's Wharf, North Beach, etc. Plenty of restaurants nearby as well. We were gone most of the time, so the convenience of the location was most important. Yes, the room is small but it's got everything you need. I did not notice the noise at night that others have talked about, so we must have been in a good location within the hotel. They have a refrigerator in the room but no soda or water machine in the hotel. They also have a gym, but it's also small and the cardio equipment is very old. As others have mention, the hotel is 30 minutes or so from the airport, longer if there is traffic. I did also notice that there were some areas a few blocks from the hotel that seemed very shady. Overall, we had a good experience, the hotel provided what we needed and the location was fantastic.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lopezv, Manager at Hotel Diva, responded to this review, August 27, 2014
Dear Kelly C,

Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. Hotel Diva offers vairous types of accommodations all ranging in size from deluxe rooms to studios and executive king rooms which are comparatively bigger than deluxe. We also have a vending machine available located in the Perrier Bubble Lounge on the 6th floor.

I hope you will think of us again on your next visit to San Francisco. We look forward to seeing you again soon!

Best regards,
Virgil Lopez
Hotel Manager
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Alexandria, Virginia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2014

I struggled with the two star rating given that the hotel itself is actually pretty nice. However, I'm sitting here after a completely sleepless night which I feel warrants mentioning.
At first glance, the hotel is exactly as described. Unique and hip decor, nice view, great location and one of the softest throws I've ever felt.
At closer inspection, this is what I discovered: Very squeaky floors and doors which can be heard above and below ( still not a deal breaker), teeny tiny bathroom space (which is fine if you're 5'4 like me but uncomfortable for anyone else), and HORRENDOUS traffic notice. It felt as though you are literally sleeping on a street corner. Nothing is muffled and you hear every single ambulance, bar fight and car alarm.
As the hotel obviously can't control this, is it possible to put up sound proofing around the windows? Anything would help. Granted, I'm a very light sleeper so this may not affect everyone but I found it nearly unbearable.

Stayed August 2014, traveled as a couple
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lopezv, Manager at Hotel Diva, responded to this review, August 21, 2014
Dear Jana N,

Thank you for staying at Hotel Diva. I'm so sorry hear you had sleepless nights while staying with us. Hotel Diva has quiet rooms available located towards the interior of the hotel. I hope your recent experience will not deter you from staying with us on your next trip to San Francisco.

We look forward to welcoming you back at Hotel Diva.

Best regards,
Virgil Lopez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Diva

Address: 440 Geary Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Business Hotel in San Francisco
#72 Romantic Hotel in San Francisco
#80 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Diva 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
The avant-garde Hotel Diva with its ultra-modern rooms is in the center of all that San Francisco has to offer. Surrounded by theaters, shopping, nightlife, casual and fine dining, and steps away from Cable Car line, Hotel Diva is an excellent choice for couples, families, and business travelers. Amenities include complimentary high-speed wireless Internet, 24 hour business center, fitness room, and complimentary coffee and tea service in the morning. ... more   less 
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Also Known As:
Diva Hotel San Francisco
Diva San Francisco

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