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“Amazing staff and incredible service” 5 of 5 stars
Review of Cova Hotel

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Cova Hotel
3.0 of 5 Hotel   |   655 Ellis Street, San Francisco, CA 94109   |  
Hotel amenities
Ranked #106 of 234 Hotels in San Francisco
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing staff and incredible service”
5 of 5 stars Reviewed August 6, 2014 via mobile

From the minute we got here it's been nothing but an amazing experience. Christian went above and beyond expectations and the rest of the staff was wonderful. Staff was informative and helpful and gave us many recommendations on what to do on our trip. Room is spotless and hotel has a great location near union square despite the homeless people. Would defintely recommend this hotel. Also the restaurant has delicious food and our waitress was delightful.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 9, 2014
Greetings Michael M,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

I'm glad to hear that you enjoyed your overall stay with with us. We pride ourselves in providing excellent service and offer value amenities and i'm glad that we were able to make your stay as comfortable as possible. I'm very happy that Christian was able to stand out and make your stay at the hotel a great experience. Christian is one of our most recently hired employees. He is definitely a great addition to our team. I will make sure to share your comments to him. We hope that you found a home in us and continue to return as often as possible.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
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755 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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A TripAdvisor Member
3 of 5 stars Reviewed August 6, 2014

We asked to use the courtesy shuttle bus quite a few times but it was full or not running as it was a Sunday etc etc. hotel was adequate but location wasn't great, lots of homeless people around as church down the road helps them so they just wander around the area.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 9, 2014
Greetings TripAdvisor Member,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

I'm glad to that you were satisfied with the service that my staff provided to you and that the hotels services and amenities were adequate to your needs. On the other hand, we do sincerely apologize that you were not able to take advantage of the shuttle service in some of the few days while staying with us. During summertime, our shuttle service is extremely popular so we always advise our guests to book and reserve at check in as early as possible.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 4, 2014

The staff are lovely here and very helpful. We had breakfast included which comes as a voucher for the cafe next door and was very good. The room was nice but be warned if it gets hot, there is no air conditioning. There are a lot of homeless people and people you wouldn't necessarily want to spend your holiday with in the surrounding areas and the staff warned us about the Tenderloin, which is basically the area the hotel is in. You cant really walk around outside and need to use the free shuttle (if you can get in it - it was full one morning so we had to get a taxi). The only parking choice is valet only and at 24 dollars a day,very expensive.
The people who work at the hotel are definitely the best thing about the hotel and the rooms are basic and ok for the price.

Room Tip: Not really any tips for the best rooms as I only saw mine, but it was basic and comfortable and pret...
See more room tips
Green Features: I don't really know if they have an environmental policy except for the standard notice about not washing towels every day if we leave them on the rail.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 9, 2014
Greetings MarieHenry2014,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your review and for sharing your experience with us.

I'm happy to hear that my staff did an excellent job in making sure that you are well taken cared of. Though the location did not suite you that well, i hope that it did not diminish your outlook on your entire experience with us. In regards to the air conditioning in the rooms, unfortunately, we are one of the many hotels in the city that does not offer this. We also apologize that you were not able to take advantage of the complimentary shuttle service one morning. Our shuttle service is quite popular and does get full from time to time. At check in, we always advise our guests to book and reserve in advance as early as possible. As for the parking fee, we are actually one of the cheapest hotels in San Francisco that offer them. Our rates are very reasonable compared to the going rate in the city.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 2, 2014

Nice clean hotel. comfortable beds with friendly helpful staff. Located in an Iffy part if the city a lot of homeless people on the streets surrounding it but the hotel work hard on making guest feel at ease like providing buses etc. Not much of a choice around for dinner.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 8, 2014
Greetings gracetipp,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

I'm happy to hear that we were able to accommodate to your needs and provide excellent service by making sure that you felt safe and secure during your stay with us. Though the location did make you feel a little iffy, i'm still glad to hear that it did not diminish your view of the hotel.

I hope that you will be able to visit San Francisco again in the near future. When you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 1, 2014

Most of all, you have staff that are willing to help and answer questions and point you in the right direction.

Other reviews will tell you about the surrounding area which is very true, there are a lot of homeless people (more so in this area that most other parts of town - it is called the 'tenderloin') so be ready to see some walking up and down the street. During the day we had no issues with safety, but at night, I would definitely be careful where you went right in the area.

The rooms themselves were very clean, beds were comfy, pillows were soft and the bathrooms were good size. Overall for the price we paid, we felt we got a good value for our money.

The staff is amazing. They were able to arrange trips, offer food suggestions and overall just provided a nice atmosphere to the hotel.

We used the shuttle (which was free) to get to other parts of town (both there and back) and then also used 'Uber' to get back to the hotel (usually at night). There are two Bart stations that are within a couple of blocks of the hotel, probably about a 10 minute walk to either, but you will have to traverse the homeless population to get to either of them.

The hotel was able to arrange a shuttle back to the airport on our departure for $15 per person and that is very reasonable for the distance (a taxi would probably run about $60 for 2 for comparisons sake).

Please note that there are no air conditioners in the rooms. We left our sliding door open and also used the provided fan and had no problem keeping the room cool.

We also got breakfast with the room each morning which was served buffet style in the adjacent restaurant. Food there consisted of eggs, toast, fruit, potatoes, meat (sausage/bacon), juice and coffee. The food tasted good and fresh and the service was good there as well.

We felt our room provided a good value in a good location that was close to a lot of the attractions.

So, would we stay here again? Probably. If I had younger children, I might think twice, but for just the two of us, we had no issues with the area.

Room Tip: There are rooms that face the street and then rooms that face another building (which is a brick wal...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 8, 2014
Greetings dadofgage,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

I'm very happy to hear that you enjoyed your overall stay with us. Thank you for giving us an in depth overview of your entire experience and also by providing tips and suggestions on this review. Other travelers reading this review would most certainly appreciate this. I'm proud to hear that my staff did an amazing job in providing excellent service and that you were also able to take advantage of the complimentary services and amenities we offered.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 30, 2014

San Francisco has a very large homeless population and unfortunately this hotel is located very near a homeless shelter which means the streets in the immediate vicinity are filled with them. This discount hotel does a very good job of providing the basics...reasonably comfortable beds, decent water pressure for showering, and a complimentary breakfast to boot. And all personnel are very courteous and friendly. It is NOT, however, safe to walk the streets of this neighborhood which is in the tenderloin district. The hotel does provide a shuttle to four popular areas which is helpful. If that schedule doesn't fit your needs, you should plan on using cabs. All in all a decent enough place to crash for the night. Just beware of your surroundings when you venture outdoors.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 8, 2014
Greetings Suzieq0520,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

As to any major city in the united states, homelessness is always one of the issues that is being encountered at all times. Though this maybe the norm, the city of San Francisco has truly improved to address this issue over the years and still continues to get better every year. Based on your review, i'm glad that this didn't completely diminished your stay at the hotel. We strive to provide excellent service and cater to all guest needs as much as possible. From our complimentary amenities and services, i'm happy that it suited your needs.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

We enjoyed our 3-nights-stay at the Cova very much! The tidy, amply and calm room provides all you need. The best were the staff: very friendly and helpful. When entering we felt like home. Many thanks and compliments to them!
As other tripadvisor users mention in their reviews, there are a lot of homeless people in the vicinity, but not only there: you see them in the whole city. So, no difference if you would stay at another hotel. Location perfect, 10 minutes walking distance to Union Square, free Shuttle bus to several sights. We highly recommend this hotel to everyone and would definitely return.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelo_Reyes, Manager at Cova Hotel, responded to this review, August 9, 2014
Greetings Lumedaa87,

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us.

We are very happy to hear that you enjoyed your overall stay with us. It's rewarding for me as a manger to hear that my employees made a significant impact during your stay and they made you feel home away from home. I will make sure to share your review to all of them. We pride ourselves in provide excellent service and we always try our best to go above and beyond to make sure that all guests are taken cared of as much as possible. I'm glad to hear that the location didn't bother you at all and that it was a good fit for your needs as well.

I hope that you will be able to visit San Francisco again soon and when you do, please contact me directly and i will ensure that you get the best possible rate. If there's anything we can assist you with, please don't hesitate to call us at 415 77-13000 or email me directly at angelo.reyes@covahotel.com at anytime. Thank you again once again for being our guest and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cova Hotel

Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#48 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable. Room rates include complimentary continental breakfast and transportation to Union Square. ... more   less 
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Also Known As:
Cova Hotel San Francisco

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