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Cova Hotel: Traveler Reviews


Cova Hotel
655 Ellis Street, San Francisco, CA 94109
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Traveler Reviews

73% Recommend
4.0 of 5 stars 57 reviews
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By trip type
All (57)
[ Date ] [ Rating ]
I was booted to another hotel despite my confirmed reservation

Cova Hotel

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2 of 5 stars
juthu 8 contributions
Charleston, South Carolina
Aug 17, 2008 | Trip type: Solo travel

I just want other travellers to know that this could happen. I had made reservation via Otels.com. On the day I was to stay there I called the hotel both at their 800 number and at their local number. Each time I got a message saying to leave my number and that I would be called back within an hour. I left 4 messages and was never called back. I finally took a cab to the hotel to check in and was told 'nobody listens to the messages on weekends'. !!! The clerk couldn't find me on the list of expected guests. She went into the back room and returned saying that because my reservation (which had been made 2 weeks earlier) was made very late they would have to send me to another hotel purportedly because of a plumbing problem. I dont really believe there was a plumbing problem but if there was I think it was handled poorly and no matter what they need to answer their telephone and check their messages. They drove me to another hotel (the Sam Wong in chinatown) and thus I did have accomodation for the night, but as you all know all hotels are not the same and we do research to make sure we will have the best possible hotel experience, When these efforts go awry it is frustrating. So to all who decide to try the Cova, beware and good luck . From the lobby it looked like a decent place but the staff have alot to learn about how to run a hotel.

  • Liked — price and location
  • Disliked — inaccessible by phone and sent to other hotel unexpectedly
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since August 17, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from CovaHotel, Public Relations Manager, Ida Wong
(Management representative)
Aug 21, 2008
Dear Guest,

I am writing to follow up your stay at Cova Hotel to apologize for the frustrations that you experienced during your stay with us.

I can fully appreciate your dismay at the treatment you experienced and such a situation should not have arisen in a hotel of our standing. Please accept our sincere apologies

Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be addressed ensuring we deliver the standard of service that our guests have come to expect from us.

In the meantime, as a result of your feedback, which I have taken very seriously, re-training within this area has been highlighted as a priority to avoid a re-occurrences of this nature in the future.

I remain concerned that you are dissatisfied with the level of service we’ve provided and I wish to make amends. I would like to discuss this over the phone so please feel free to contact me when it is convenient for you or send me an email at tripadvisor with the time and date you wish to be contacted.


Best regards,
Public Relations Manager,
Ida Wong
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $146 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Huge SURPRISE!

Cova Hotel

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5 of 5 stars
CaligurlSD 2 contributions
San Diego
Aug 14, 2008 | Trip type: Couples
1/1 found this review helpful

We booked this hotel because we were traveling on a budget. We actually booked the room for $125 a night. We were really nervous when we were pulling up, the area seemed a little shady. However, to our surprise we were staying in the most beautiful hotel. Everything on the interior has been remodeled. Its a very very modern hotel. We had flat screen tvs and the most comfortable bed. we had a delicious breakfast on the roof in the morning. We were about a mile from all the major shops and then we took the bus to fisherman's wharf. I think it was like $4 bucks round trip and it took about 15 minutes. We walked at night time from the mall and it was a okay but if I did not have my husband I would have felt unsafe. But you cannot beat this hotel. Its spectacular. I was shocked. We only booked one night because we were unsure and we ended up staying g 3 nights. It was well worth it. I would recommend this for hotel for anyone. Its clean, beautiful and the staff was outstanding. They helped us to get reservations and gave us directions anywhere we needed to go.

  • Liked — The modern, clean beautiful room.
  • Disliked — The characters nearby at night.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from CovaHotel, Public Relations Manager, Ida Wong
(Management representative)
Aug 21, 2008
Dear Guest,

Thank you for writing us on Trip-Advisor and sharing your pleasant experience at the Cova hotel. For all your kind remarks regarding our hotel service, I have passed to the relevant departments as I know they will be encouraged by your compliments. We’re glad that you had an overall positive experience with the Cova hotels on this stay. We hope you continue to have such great stays at the Cova Hotel during your future travels!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $146 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great rooms and nice service

Cova Hotel

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5 of 5 stars
conkha 1 contribution
Cleveland
Jul 28, 2008 | Trip type: Solo travel

This is a really great hotel. From the outside you first would not expect it as the building is not new, however once you get to the room, it's really luxury. I stayed there shortly before the 4th of July. The staff also let's the guests know that the rooms are completely newly rennovated. One employee of the evening shift asked all the guest who came back in from the city how they liked their room. He was obviously proud of it and he can be. The breakfast is included, the breakfast room (I believe on the 8th floor - not completely sure) is also new and offers a view over S.F. A roof top is in front of the breakfast room. You can easily walk to Union Square, Market Street, etc. and the staff always tell you which way to go (when coming out of the hotel to the left and then right) to avoid the not so nice areas. The breakfast ladies were extremely nice and so were the Front Office employees. When my wireless didn't work in one room, the male employee in the evening immediately gave me a different room. I would definitely go back there, because it's a very personalized atmosphere and a great price.

  • Liked — it was brand new and had nice Asian decoration
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since July 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from CovaHotel, Public Relations Manager, Ida Wong
(Management representative)
Aug 21, 2008
Dear Guest,

Thank you for taking the time to review your stay at the Cova Hotel. We are pleased to know you had a great stay at our hotel. Glad to know you were able to experience what Cova Hotel and staff have to offer.
We look forward to welcoming you back to the Cova Hotel in the near future.

Best Regards,
Public Relations Manager,
Ida Wong
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $146 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Hotel,Not so nice neighbourhood

Cova Hotel

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4 of 5 stars
Aditya_Varma 4 contributions
India
Jul 19, 2008 | Trip type: Business

I was here for my convention along with my colleague.

The Rooms and shower were pretty good. The staff at the hotel, Mohi especially was very helpful. The breakfast was very nice, with a lot of choice, so you can go out in the morning with a full belly. For eating, Subway and TacoBell KFC , were just around the corner.

The only problem was that the TV and internet services they offered were not so good, they were just about OK.

Overall enjoyed the stay, got my job done, what i was there for.

  • Liked — Room
  • Disliked — Free Services
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since June 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $146 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
WOW!

Cova Hotel

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4 of 5 stars
parrottulip 1 contribution
arlington
Mar 8, 2008 | Trip type: Solo travel

OMIGOD! The room was beautiful. I travel alot for business, I thought I would get away to San Francisco for the Holiday Week. Of course all rooms were outrageous for a simple room. I found ATH for $120 a day.

Yes, like what the other travelers said, the neighborhood isn't rated G or PG13 for that matter, but the rooms completely makes up for it 100%. They were spectacular and incredible.

As an epicurean. Let me tell you about Larkin street.(X street) I had one of the most amazing meals there. Pagoluc, a Vietnamese restaurant, served Beef in 7 ways with a bed of exoctic herbs and vegetable. Yummy! Next block down, Bodega, had the best vietnamese noodle soup (pho) and awesome raosted squab with caramerlized onions and raisins. Saigon Cafe and their BBQ chicken sandwiches are out of this world for $2.50! Restaurants are really good around the neighborhood, I was blown away by a few of them. A few blocks away on Polk St. more food. I vegged that week. I went to shows, movie theater is 3 blocks away, Union Square was easy to get to, Transportation was direct and uncomplicated.

The beds at ATH were sooo comfy. Clean white sheets, springs on the matress were strong, not lumpy and lobsided, The room had a great scent, uber clean, the bathroom is bigger than my apartment, and get this,the towels were bathsheet size! Slept really well and ate incredibly without breaking the bank

I actually felt like I was in my own mordern ashram, because when I left. I actually felt recharged and ready to face the hectic new year.

You would love it there, sorry can't say much about the view.

  • Liked — The rooms were very comfortable
  • Disliked — the neighborhood
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since March 08, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Great food / Wine, Shopping, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $146 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Cova Hotel Address

655 Ellis Street, San Francisco, CA 94109