We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hurricane refuge” 3 of 5 stars
Review of West Street Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added West Street Hotel to your Saves list
West Street Hotel
3.5 of 5 Hotel   |   50 West Street, Bar Harbor, ME 04609   |  
Hotel amenities
Ranked #11 of 41 Hotels in Bar Harbor
1 review
4 helpful votes 4 helpful votes
“Hurricane refuge”
3 of 5 stars Reviewed July 18, 2014

My family was on a Holland America cruise ship that stopped in Bar Harbor. The Captain announced the ship would leave early due to a hurricane coming up the coast. The ship would sail to Boston with limited service. We opted to leave the ship and enjoy 4th of July in Bar Harbor. we had a beautiful July 4th day touring the area. The West Street Hotel faces the bay and is a lovely boutique hotel. Rooms were approx. $400 a night. There is a $25 "resort fee". We had a 9 year old grandson with us and we're informed he could not go to the roof pool. Only 18 or older. Rooms were. Spacious, comfortable and quiet. Caveats are too many young employees who perhaps weren't sure how to handle adverse situations or empowered by their employers. The arriving storm caused a power outage and the batteries for hallway lights failed quickly about 7 AM. the following morning. We went to the adjoining restaurant and the cook could have make breakfast on the gas stove, but the staff seemed to not have an inkling of innovation on how to creatively take care of hotel guests. One waiter he couldn't serve me anything because without electricity he couldn't ring it up. At $400 a night a free glass of orange juice would have made a nice gesture. My family walked one block to another restaurant and the place was packed. One of the cooks in the kitchen was wearing a headlamp to work in the low light cooking on a gas stove. They were taking credit card payments on the old style credit imprint slips and cash sales were being made at a makeshift counter.we had a delicious breakfast. An interesting comparison about making things work to take care of the customers. Hotel staff had no idea how long it would be before power was back on. At $400 a night fee, no hot water, no lights, not able to take a shower in a dark bathroom, we chose to checkout, rent a car and drive to Boston. It was a lovely place, but I was very disillusioned that there was not a discount for inconvenience. We had to bring our suitcases down from the 3rd floor without any help. The company that owns the hotel owns other properties. If you ask staff for recommendations for restaurants, recommendations will be toward their other properties. The only effort I saw by the hotel to make guests comfortable was free bottles of water in the lobby. It was a beautiful little hotel and if the storm hadn't caused power outages that tested their customer service I would probably have thought it was perfect.

Stayed July 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

466 reviews from our community

Traveler rating
    334
    92
    26
    7
    7
See reviews for
106
275
6
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Oklahoma City
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 14, 2014

I was in Bar Harbor for business meetings and our group stayed at the West Street Hotel. The hotel is in the heart of Bar Harbor and very close to all the shops and restaurants. The hotel itself is beautifully decorated and modern without feeling cold. The staff is very helpful as well. The rooftop infinity pool is great with plenty of chairs and food/beverage service available. Each floor has an area with water, coffee, fruit and cookies which is nice for grabbing a snack after walking around. This was my first time to be in Bar Harbor but I can't imagine staying anywhere else.

Stayed July 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, IN
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 13, 2014

We arrived at West Street Hotel on July 5th after severe storms had hit the area. The hotel had been out of power since the morning, and it wasn't restored until around 10pm in the evening. There were no lights, no elevators, the room keys didn't function, etc. The staff tried very hard to keep everybody happy, carrying bags up to the rooms, letting people in and out of the rooms, etc., but the owners wouldn't allow them to offer the guests any sort of compensation for the trouble, and, being a peak weekend, the room rates were very high that day. I realize the weather and power outage wasn't the fault of the hotel, but a room upgrade, spa credit, or something along those lines would've went a long way towards customer satisfaction. The next morning when we were actually able to check in, they forgot to print us out a "parking permit", so we rec'd a letter on our car telling us we weren't allowed to park in the lot. Again, the staff apologized, but it was just another annoyance.

Hopefully, when you travel to MDI, you won't have severe weather, so you won't have any of the above issues! The experience of the next four days was much better. The common areas in the hotel are well designed, and the staff was very polite and helped as much as they possibly could in any situation. Even service in the pool area was great, which was surprising since the server likely had to go down five floors to access the bar/restaurant. The pool was pleasantly warm, the area was very clean, and the chairs were comfortable with options for chaise, umbrellas, tables, couches, etc. It was a beautiful view out over the docks and to the Porcupine Islands.

The rooms were very nice, with excellent linens, furnishings, and architectural touches i.e. a faux tray ceiling, etc. There was some water damage to the wood on the bathroom vanity, but it was just water, not dirt, residual soap, etc. The thermostat seemed to be limited to a minimum of 69 degrees (I prefer around 65 at night), and, while I would've just slept with the patio door open, the parking lot was somewhat noisy. I really liked that all the rooms had a patio, even those that did not have an ocean view. The kitchenette areas on each floor were one of the most ingenious ideas I've ever seen at a hotel. I'm sure it's easier for them to maintain, and it's much better coffee for the guests. There was always ample bottled water and fruit, and, although the cookies went fast, they were replenished several times every evening.

I think the location was the best possible, particularly for first-time travelers to the MDI. Great restaurants are nearby, it's just across the street from all the boat tours, etc. It's also close to the park for hiking. We didn't have any trouble with availability in the parking areas behind the hotel.

While I might explore another hotel for my next trip due to the annoyances of the first day, this hotel definitely has a lot going for it.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2014

I cannot say enough about this hotel. We arrived early and the front desk upgraded our room at no additional cost to a harbor view. We liked the hotel so much that we decided to stay an extra night and the hotel accommodated us at our original reservation price. The decor of the hotel was absolutely beautiful and the entire hotel was exceptionally clean. There was a pantry that was stocked with coffee, hot chocolate, fruit, water, cookies and games for the kids. There was a Kid's Club offered at no additional cost as well. The location is also perfect. We will definitely stay here again and highly recommend the West Street Hotel.

Room Tip: The rooms with a view are worth the price.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, July 14, 2014
Dear Cristina P,

Thank you for the great review of your stay! We are pleased that we were able to both upgrade and extend your stay. We are also happy that you enjoyed both the décor and the cleanliness of the hotel. We take pride in providing clean, comfortable rooms for all of our guests- this comment will most certainly be shared with all of our hardworking housekeeping staff. We look forward to providing an excellent lodging experience in the future, upon your return.

Warm Regards,

Chris Torrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 11, 2014

A beautiful modern hotel, the most beautiful views and rooftop pool, definitely do not need a car for this location since all restaurants and bars at walking distance. An amazing service and very clean. If you are heading to Bar Harbor this is the spot to be in.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, July 14, 2014
Dear mirit s,

Thank you for the great short but sweet review of your stay. We are happy to hear that you were able to see the view from our rooftop infinity pool, it really does provide a spectacular view of the downtown area. We are also pleased to hear that you enjoyed the great location- close to many great restaurants in the area. Thank you for commenting on the great staff (we are very happy all the hard work shows).

We are in hopes that if your travels bring you back to the Bar Harbor area the West Street Hotel will be the hotel of choice!

Warm Regards,

Chris Torrey.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 11, 2014

A great place to take the family. Perfect location. The staff was extremely nice and helpful. The location was perfect to walk around town. Great place for families. Great experience. Beautiful view from the room we stayed in. Will definitely return. I highly recommend this hotel and town for a family vacation. A lot to do.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, July 14, 2014
Dear Mike G,

Thank you for your recent review about your stay. We are happy to hear that you experienced great service, the great location, and the great views from our hotel. We take pride in providing great service to all of our guests and we are so happy to hear that you enjoyed everything that we work very hard to provide.

We look forward to your return and providing all of the same great services.

Warm Regards,

Chris Torrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Lakes, Florida
1 review
5 of 5 stars Reviewed July 9, 2014

What a beautiful and well kept hotel. Walking into the lobby you certainly feel like what you've imagined a hotel in Maine should look like. Every detail in this hotel whispers Maine. The rooms were impeccable and the decor was done very tastefully. Cookies and coffee on every floor were my sons favorite. Complimentary laundry a plus. Location was perfect, right in heart of everything. Shopping and restaurants all within walking distance. Will definitely stay there again!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, July 14, 2014
Dear thetiredmom,

Thank you for your recent review about your stay. We are pleased to hear you enjoyed the nautical décor, the location and the different amenities that our hotel has to offer. We are happy to provide a great “Maine” hospitality experience and lived up to all expectations.

We look forward to welcoming you back upon your return!

Warm Regards,

Chris Torrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to West Street Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about West Street Hotel

Address: 50 West Street, Bar Harbor, ME 04609
Location: United States > Maine > DownEast and Acadia Maine > Bar Harbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bar Harbor
#13 Romantic Hotel in Bar Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — West Street Hotel 3.5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Expedia so you can book your West Street Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
West Street Hotel Bar Harbor, Maine

Owners: What's your side of the story?

If you own or manage West Street Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.