My family was on a Holland America cruise ship that stopped in Bar Harbor. The Captain announced the ship would leave early due to a hurricane coming up the coast. The ship would sail to Boston with limited service. We opted to leave the ship and enjoy 4th of July in Bar Harbor. we had a beautiful July 4th day touring the area. The West Street Hotel faces the bay and is a lovely boutique hotel. Rooms were approx. $400 a night. There is a $25 "resort fee". We had a 9 year old grandson with us and we're informed he could not go to the roof pool. Only 18 or older. Rooms were. Spacious, comfortable and quiet. Caveats are too many young employees who perhaps weren't sure how to handle adverse situations or empowered by their employers. The arriving storm caused a power outage and the batteries for hallway lights failed quickly about 7 AM. the following morning. We went to the adjoining restaurant and the cook could have make breakfast on the gas stove, but the staff seemed to not have an inkling of innovation on how to creatively take care of hotel guests. One waiter he couldn't serve me anything because without electricity he couldn't ring it up. At $400 a night a free glass of orange juice would have made a nice gesture. My family walked one block to another restaurant and the place was packed. One of the cooks in the kitchen was wearing a headlamp to work in the low light cooking on a gas stove. They were taking credit card payments on the old style credit imprint slips and cash sales were being made at a makeshift counter.we had a delicious breakfast. An interesting comparison about making things work to take care of the customers. Hotel staff had no idea how long it would be before power was back on. At $400 a night fee, no hot water, no lights, not able to take a shower in a dark bathroom, we chose to checkout, rent a car and drive to Boston. It was a lovely place, but I was very disillusioned that there was not a discount for inconvenience. We had to bring our suitcases down from the 3rd floor without any help. The company that owns the hotel owns other properties. If you ask staff for recommendations for restaurants, recommendations will be toward their other properties. The only effort I saw by the hotel to make guests comfortable was free bottles of water in the lobby. It was a beautiful little hotel and if the storm hadn't caused power outages that tested their customer service I would probably have thought it was perfect.
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- Also Known As:
- West Street Hotel Bar Harbor, Maine