We just checked in here for 5 nights 2 nights ago. We reserved one of their best rooms early for Memorial Day weekend - when we reserved our room the hotel had full availability - every category available. We arrived - all good - hotel better than expected for the price - until we tried to sleep. Air compressor from the roof top air conditioner going off all night long above our room. We complained the next day and asked to move. They told us it was the air compressor above our room - they obviously knew about it - we told them we could not imagine anybody staying in that room. They moved us to a lesser quality room after explaining the air conditioner issue. We had to point out the price difference - it was only an 'aha' for the receptionist after we did, No apology - no excuse - did not care that we were here longer than there average guest early in the season - they obviously did not care. I have stayed in $30 dollar rooms and $5000 dollar rooms - a lot of times it is the price that makes the the difference but most times it is the customer service. This hotel gave us a bad taste for bar harbor- we had better service at the cheesiest coffee shop. Don't stay here - don't need rude management that doesn't care about their guests - no matter what - don't stay in room 425.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and Travelocity so you can book your West Street Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- West Street Hotel Bar Harbor, Maine