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“Don't stay in room 425” 1 of 5 stars
Review of West Street Hotel

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West Street Hotel
3.5 of 5 Hotel   |   50 West Street, Bar Harbor, ME 04609   |  
Hotel amenities
Ranked #11 of 41 Hotels in Bar Harbor
New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
“Don't stay in room 425”
1 of 5 stars Reviewed May 22, 2014 via mobile

We just checked in here for 5 nights 2 nights ago. We reserved one of their best rooms early for Memorial Day weekend - when we reserved our room the hotel had full availability - every category available. We arrived - all good - hotel better than expected for the price - until we tried to sleep. Air compressor from the roof top air conditioner going off all night long above our room. We complained the next day and asked to move. They told us it was the air compressor above our room - they obviously knew about it - we told them we could not imagine anybody staying in that room. They moved us to a lesser quality room after explaining the air conditioner issue. We had to point out the price difference - it was only an 'aha' for the receptionist after we did, No apology - no excuse - did not care that we were here longer than there average guest early in the season - they obviously did not care. I have stayed in $30 dollar rooms and $5000 dollar rooms - a lot of times it is the price that makes the the difference but most times it is the customer service. This hotel gave us a bad taste for bar harbor- we had better service at the cheesiest coffee shop. Don't stay here - don't need rude management that doesn't care about their guests - no matter what - don't stay in room 425.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, June 2, 2014
Dear Steve0001234,

Thank you for your valued feedback regarding your stay with us, which has been shared with our entire staff. I sincerely apologize that the service you received simply is not representative of our typical standards.

Your review also contained important information for us to share with our management team. It’s apparent there were details which were lacking and some of our efforts missed the mark. We do not want any of our guests to walk away with such an impression. Please know that we take your feedback seriously and your concerns will be addressed.
Again, thank you for taking the time to detail your stay with us. Your comments will be useful to our entire team.


With Warm Hospitality,

Chris Torrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
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    7
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See reviews for
106
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New Bedford, Massachusetts
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 19, 2014

First off, THIS PLACE WAS GREAT! STOP READING AND BOOK BEFORE THEY SELL OUT!!

Staff:
The staff was super friendly! Easy check in/check out. Happy to help me get a toothbrush after forgetting mine at home, and even made sure the fireplace in the lobby was always lit (yes a real fireplace). All of the housekeepers were very polite and would say hello as you walked past them in the hall.

Property/Location:
Great! Right on the water and near many shops and restaurants. Also near where the cruises come in. There is a HEATED roof top infinity pool with amazing views. This pool is 18+ which is great! there is a family pool across the street that is just as nice! (only hotel guests can use the pools) The property itself was very nautical and most importantly CLEAN. Since it's only about 3 years old, this is expected. Hopefully they can keep up the cleanliness. The rooms have a balcony with chairs and a glass door shower.

Restaurant:
There is an Irish pub right below it, but I never went. Looked like it would be a great place to have dinner. Unfortunately when I was there it rained everyday so I didn't get to experience too much.

Tip: There is a $25/night "resort" fee for wifi, parking, pool, etc. We didn't get charged since not everything was accessible I guess. Pretty cool, but be prepared to pay that on top of room fees.

Overall, we loved this hotel. We loved it so much that we looked how much it would be in the summer and found out it was more than double what we paid in May. If you have the extra money, GO! Or try and sneak in during the off-season like us. You won't regret it! Everything about this hotel was GREAT! No cons at all!!

Room Tip: you must insert your room key in a slot to the side of the door for the power to work in the room!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris torrey t, General Manager at West Street Hotel, responded to this review, June 2, 2014
Dear Robert P,

It was with great pleasure that I read your “One of the BEST” review of the West Street Hotel. Thank you for taking the time to write a review of our property. I am glad you were able to enjoy much of what our resort offers with your visit and guest service is consistently meeting your expectations. Most importantly, we are proud to be a part of fond memories, nothing means more to us!!

I will be sure to share your review with our associates. We hope to see you again in 2014!!



With Warm Hospitality,

Chris Torrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2014

We loved our stay at West Street Hotel! Super clean, excellent service, beautifully and tastefully decorated. Right downtown perfect location to walk to everything. We wish our stay was longer so we could have taken advantage of all the hotel has to offer.

Room Tip: pay a little extra for a harbor view room, well worth it.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2014

This review is long overdue . . . My husband and I visited the West Street Hotel for our one year anniversary in June of 2013, and we can't say enough good things about it. Being our one year anniversary, we had really high expectations and West Street Hotel exceeded them all.

We booked the corner harbor view room - a bit of a splurge that was 100% worth the extra cost. The room was HUGE, with an extra large bathroom and two porches (both with a view). I really enjoyed the nautical design and the little touches of antiques throughout. I'd read comments about lighting in the bathroom not being bright enough ... there may have been updates between when those reviews were written and when I visited, but I didn't find it to be a problem at all.

The hotel had lots of nice touches that made it feel very different than our visits to other hotels. We loved the snack stations which always had fresh fruit or cookies, ice and unlimited coffee or tea. The lobby was very cozy too.

Our favorite part of our visit was the adult only rooftop pool. We love children, but on our anniversary getaway appreciated the quiet afternoons. There was plenty of seating - though go early to grab one of the best spots in a "clam shell." During our visit to Bar Harbor, we meant to get out and go hiking but found our afternoons at the pool to be so enjoyable that we didn't wander too far beyond. We ordered lunch from here daily as well as cocktails and found everything we ordered to be delicious.

Finally, I can't say enough about how great the service was at the West Street Hotel. We were married at the West Street's sister hotel, The Samoset, so are very familiar with the top-notch service this family of hotels provide ... but it was still very appreciated. Whenever we needed suggestions from the front desk, they remembered us and greeted us by name. The manager was very friendly and sent us a bottle of champagne for our anniversary. Really, from arrival to departure everyone made sure to make our trip unforgettable.

We loved it here, and plan to make a trip every June!

Room Tip: The Executive King Corner Suite was so roomy with two balconies, a HUGE bathroom and lots of sun. Lo...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2014

We stayed at the West Street Hotel as the last stop of a new England vacation we took with our family this last summer. I cannot say enough good things about this hotel. the amenities were fabulous. We got a two room suite for us and our two boys. It was lovely wonderful views of the sound we enjoyed every evening with coctails. the restaurants and location are perfect for anyone vacationing in bar harbor. the pool club available for the kids is wonderful as well. If we visit again we will surely stay there again!

Room Tip: eat at the lobster pot across the street its great
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Maine
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2014

Beautiful place. Lovely view and our room was comfortable with a nautical theme that wasn't tacky. I loved that they had a snack station on each floor and they were very pet friendly.had a roof top pool as well!

Room Tip: The higher the floor the better the view.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 2, 2014

Wow! MDI is awesome and old school, but some of the classic big hotels in bar harbor feel tired; it's been years since they updated carpets, decor, etc. West Street is fantastic. Not only does it still have a feeling of being new, but it feels like quality. The beds and bathrooms were clean and comfortable. The rooms have nautical, contemporary and cheerful design througout, which is great change from lodgy or victorian styles on the island. It felt refrshing to stay there. We also loved the rooftop pool and the view of the bay- simply stunning. The pool is pretty small or shallow, but perfect for a quick dip on a sunny summer day. The Irish pub on the corner downstairs was convenient for dinners, and a blast for drinks with friends. Live celtic music played late into the night. We also enjoyed the free bottles of waters and snacks on the floor in the hall, which were nice to have while walking around town or exploring the park instead of having to buy water separately.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Street Hotel

Address: 50 West Street, Bar Harbor, ME 04609
Location: United States > Maine > DownEast and Acadia Maine > Bar Harbor
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bar Harbor
#13 Romantic Hotel in Bar Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — West Street Hotel 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
West Street Hotel Bar Harbor, Maine

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