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“Very disappointed” 2 of 5 stars
Review of Atlantic Oceanside Hotel and Event Center

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Atlantic Oceanside Hotel and Event Center
3.0 of 5 Hotel   |   119 Eden Street, Bar Harbor, ME 04609   |  
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Hotel amenities
Ranked #20 of 42 Hotels in Bar Harbor
Hilton Head, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Very disappointed”
2 of 5 stars Reviewed July 28, 2013

We stayed at the Willows in July 2013 and I booked it going on the reviews of others. We were really looking forward to our trip as we were celebrating our 40th anniversary. We were very disappointed. Upon arriving, we had to literally push with a lot of force to get our door open. We told management about it and they said it was an old building. My husband is a contractor and knew this could easily have been fixed, which started us out on a negative note. We did have a beautiful view on the balcony but only had one very small, worn out love seat to sit on. We stayed there for six nights. The final blow was on the last day when we got back to our room and had no bath towels, only hand towels and wash cloths had been left. I had put a bath towel in the one drawer before we left so that we wold have an extra clean one. When my husband called the front desk they said they wold be right up, 25 minutes later we were still waiting and called back. We were told that they had a shortage of bath towels. 5 minutes later they called back and said" why don't you use the towel in your drawer ?" We were livid when we found out that they were looking in the drawers where our clothing and my jewelry were kept! My husband went straight to the office and asked for the manager... No apologies were given... He stated that the building was old and that is how they check for bugs! Needless to say, we will not be returning nor would we refer it to anyone!!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_AOH, General Manager at Atlantic Oceanside Hotel and Event Center, responded to this review, July 29, 2013
Thank you for taking time to write us about your stay in the way the Willows. The Willow's is celebrating its 100 birthday this year, and we do have a problem when it is humid with the doors sticking, please accept my sincere apology for this and I apologize if our staff did a poor job of explaining why the doors stick.

I am sorry for the misunderstanding about your towels also, because of the shortage of closet space in the Willows, we store extra towels in the dresser drawers for our guests and this is what the guest service agent was a referring to. We also do wipe down all empty dresser drawers, but do not touch any drawers that have guest’s items in them.

Our Willows B & B is one of most popular lodging options on our property as you can see from the reviews on tripadvisor, and I sorry that this experience caused you to have a bad experience, I will be refunding a portion of your stay back to your credit card once I review your account, and again I am sorry for the misunderstanding. Our goal is 100 % guest satisfaction and that is a goal we failed to make with you and will work harder every day to make sure it does not happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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684 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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English first
Sarasota, Florida
2 reviews
5 of 5 stars Reviewed July 28, 2013

From the minute we got there until we left everything was wonderful! We had a beautiful room in the willows. We loved the antique feel of the room. The staff couldn't have been any better. Everyone went a step above to make sure we had anything we needed. I was so surprised to see that there was gluten free bread and a designated toaster. That is a first for me. There is nothing negative I could say about anything. The desk staff were very helpful about the local attractions. They supplied me with maps and information. Kudos to all.

Room Tip: Ask for a room in the willows.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Council Bluffs
1 review
5 of 5 stars Reviewed July 27, 2013

My husband and I (from Iowa) were traveling with my parents (from Texas and in their mid 70's) and had two separate rooms. We were ALL very pleased with our stay. We each had a room with a balcony and view of the bay. We sat outside on our balcony with my folks (it easily accommodated the 4 of us) after a crazy day of sight-seeing, and enjoyed local cheese and a bottle of wine that we had purchased earlier in the day. The room was very comfortable and the beds were nice and firm. We also enjoyed a wonderful complimentary breakfast the next morning that rivaled most restaurant breakfasts! The ladies tending to the breakfast room were very helpful and ready with refills or to clear plates. "Wade" was also an attendant for the breakfast room and circled the area with a smile and shared information on the area. He was wonderful! We were all very impressed with this hotel and will definitely come back for another stay!

Room Tip: Make sure to reserve a room with a view and balcony!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silsbee, Texas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2013

We were here 2 nights in the Willows Building. When we entered our room there was a swan towel sculpture on the bed.
The view was beautiful. The rooms were quiet. We never heard any doors or people.
My husband was sick the second day & I left to get him so meds. I told the housekeeper (Cecilia) that he was still in the room & wasn't feeling well. (Yes, I put the do not disturb sign out). When I returned, Cecilia had left us a basket with clean towels, toiletries & a sweet note stating she he'd he felt better.

Stayed July 2013, traveled as a couple
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Auburn, Illinois
1 review
5 of 5 stars Reviewed July 25, 2013

I stayed here with a nature conference and everyone on the staff went out of their way to reach our needs. From the wonderful rooms to the excellent food, this hotel is first rate!
Our room faced a beautiful view of the water, which we could enjoy from the small porch off our room. The dining room staff was helpful at all times and all staff was flexible with our conference schedule.

Room Tip: I had a room in the Atlantic Oceanside Lodge, facing the water, with a porch. It was quiet, and the...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed July 24, 2013

Stopped here on our way to New Brunswick. Wish we could have stayed longer than our one night. What a nice relaxing place! Just what we needed at the time. The view of the water from our balcony was beautiful. Clean, comfortable resort. The complimentary breakfast was delicious. I was so happy to see the gluten free muffins and bread, the fruit was fresh and varied. Couldn't have asked for more.

Room Tip: We used a Hotels coupon book from the Welcome Center. Rate was unbelieveable for what we got. Our...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

We stayed six nights at Oceanside for the Family Nature Summit. Everything was great. The food was good and staff was friendly and helpful. Thank you. Oceanside is easy access to Acadia Park as well as the ocean. Madison WI

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantic Oceanside Hotel and Event Center

Address: 119 Eden Street, Bar Harbor, ME 04609
Phone Number:
Location: United States > Maine > DownEast and Acadia Maine > Bar Harbor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bar Harbor
#4 On the Beach Hotel in Bar Harbor
#13 Family Hotel in Bar Harbor
#17 Romantic Hotel in Bar Harbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Atlantic Oceanside Hotel and Event Center 3*
Number of rooms: 153
Official Description (provided by the hotel):
Located on 12 beautiful acres just one mile from downtown Bar Harbor and the main entrance to Acadia National Park, the Atlantic Oceanside Hotel offers an ocean view from every room. Our brand new Atlantic View building offers everything you would expect from a modern hotel with fantastic views. Close enough to all the action of town, but just far enough away so you can relax. Our new rooms, friendly staff, and seasonal packages are the perfect combination of quality and value. Let us show you how beautiful the Maine coast can be.The AO is proud to announce the Grand Opening of its all new Bistro on Eden, a full service restaurant and bar.And with a great location comes great responsibility. The Bistro on Eden is a warm, lively restaurant and bar where people can be themselves and meet others in a friendly, comfortable setting. Overlooking Frenchman's Bay it offers smashing views and intimate outdoor seating, where every seat faces the Atlantic Ocean. We feature great tasting fresh, seasonal comfort cooking with ingredients that are primarily sourced from local, small scale vendors. Above all you can expect warm, genuine service. That is something upon which we pride ourselves.We are located inside the lobby of the Atlantic Oceanside Hotel, 119 Eden St. Bar Harbor, and Maine 04609. Open Wed. ~ Sat. 5Pm ~ 9pm ... more   less 
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Also Known As:
Atlantic Oceanside Hotel Bar Harbor
Atlantic Oakes Resort
Atlantic Oakes Hotel
Atlantic Oceanside Hotel And Event Center Bar Harbor, Maine

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