It is difficult for me to write this review because there I had such a negative experience here. I wouldn't recommend this to some I disliked, let alone to someone I care about.
The Criterion Theatre is an old art-deco landmark that sadly hasn't been kept up with the times. You can sit up in the balcony in group box seats, which are newer seats, but you're farther away from the screen and it's noticeably stuffy up there. You can sit in the orchestra section for a dollar less, but there are still problems from the environment. Everything is either dirty, dingy, or dusty. There's lots of drapery that adds to the neglected and depressing interior decor, and that terrible smell that indicates that the air is exhausted and carrying mold.
I had a difficult time breathing during the movie, and I used my hoodie as a pathetic air filter. I was never comfortable and when I came home I immediately took a shower and washed my hair. My lungs weren't back to normal for THREE DAYS after. If you have lung problems or have a compromised immune system, avoid this theatre.
Aside from the health concerns, I also had the sad misfortune of encountering some of the WORST customer service I've ever seen. We were persuaded to buy the balcony seats for a dollar more, but when we saw that we'd have better seats below we asked that our tickets be exchanged. This was well before the start of the show and it was not a busy time. The cashier pointed to the "no refund" policy that apparently applied to our exchange request. He refused to give us the difference in our tickets, and of course, with "no refunds" we couldn't afford to take the hit and walk out. There was no manager to speak to, and the cashier was rude and brusque.
Honestly, I don't know how this place stays in business. I hope you take your business elsewhere, and if you do take your chances, I hope you didn't get sick, like I did.
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