I've now stayed at the Fiesta Resort twice on two separate week long occasions. They were able to organise an airport transfer for us for $10 each when we arrived which was handy because we didn't need to sort out cabs and the staff were courteous and loaded our bags for us, although didn't take them to our room when we got there. I'll start by saying that if you stay in Guam, stay in Tumon along the beach because there are very few locations on the island that match the brilliance of this one, as with all hotels in Tumon on the beach side, you are able to take the elevator down to the lobby or bottom floor and walk straight out into the reef which is magnificient and the majority of the shopping and bars are in Tumon or up the road in nearby Yigo. Having said that, that means that you can pretty much pick any hotels in the same location and they are all just as good location wise. I stayed in a beach side room previously and had a 'garden' view room this time (which means car park). The beach side rooms are definitely better and it is probably worth the extra money to wake up and see the beach every morning as the view is breathtaking, although if you want to be frugal, the beach is so close you won't be too disappointed if you go in knowing what you are sacrificing. I find the staff at the Fiesta to be courteous and helpful and can not fault them, they tried hard to help with all requests. It must be said that the staff at the hotel are really the difference between this hotel being a rating of 4 by me and a rating of 3, they are the best thing about the hotel besides the location. The rooms are ok, the good points are that they are very clean rooms and well looked after by housekeeping. I thought the linen and towels were good and never had a problem with things being cleaned and replaced in my room by housekeeping. The rooms are airconditioned and contain an unstocked fridge (there is a small shop just outside the lobby where you can purchase drinks etc to put in the fridge), the bathrooms are small but contain a bath and a shower combination and are nicely furnished, although the decore is a bit dated. There is a relatively big tv (42" probably?) and plenty of cupboard space. I will say however there were a number of difficult things about the room. The aircon is very loud so if that bothers you when you sleep, be aware of that. Secondly, for some strange reason someone thought it was a good idea to put an illuminating blue light on all the tvs in the hotel, meaning that when you turn the tv off and the room is dark, the room lights up due to the piercing blue light on the tv, which I found frustrating considering the tvs could not easily be turned off at the wall. My collegues who I was travelling with also found the beds to be quite hard, so be aware of this if you don't like hard mattresses (I believe because the hotel tends to cater to Japanese guests mostly, the beds are harder than you would generally find in a western location). I found the sink in the bathroom often got clogged when I shaved which was also frustrating and the bathroom and the room in general was not well ventilated so it was difficult to get anything dry given the humidity outside and lack of venilation inside (which also meant the rooms had a little bit of musty odour). The internet in the room was available at $12 a day, but I found it to be quite slow.
The hotel facilities were generally quite good, the gym contains 2 treadmills, a bike, a range of freeweights up to 50pounds (about 22.5kg) and a station where you can do a bunch of excercises you'd normally do in the gym, although there is no leg press or squatrack. The gym has a water station and small towels available so you don't need to bring a towel with you which is good. Watch out if you are using the free weights, because the weights tend to stick to the rack they are mounted on which could cause a back injury if you are not careful - I thought this to be dangerous in there, but for the most part the gym was good.
The outdoor pool was nice and there were facilities down by the water enabling you to rent snorkelling gear to go straight into the reef which was handy.
The restaurant I found to be sub par. Again, as the resort tends to cater more to Japanese than westerners, there was an abundance of Japanese food for breakfast, not sushi or sashimi but miso and a number of more traditional foods which I wouldn't normally have for breakfast, including stir fry. I found the food appeared significantly less fresh than at most of the other breakfast buffets on the island, with a limited array of fresh fruit (somedays there would be watermelon, but most days the only fresh fruit was dew melon and rock melon and orange slices, with the only other available fruit being apricots from a can) and I found their omlette bar to be sub par. There was a very poor array of cereals (if you like cereal for breakfast, go somewhere else) and their pancakes didn't appear fresh. I didn't eat at Fiesta for dinner but I would suggest you are better off eating breakfast at the Marriott 100m down because the buffet there is world class and there are so many good buffets in other hotels on the island (we went to the Weston and the Hyatt on this trip and both of those were fantastic value and infinitely better than anything we had at Fiesta).
Now, while a lot of what I have said in this is negative it must be said that if you got this hotel at good value compared to other hotels in the same location, you would be happy with it as it was comfortable, particularly if you don't use the restaurant considering there are uncountable buffets in close proximity and its not that bad if you just want something quick.
If I were going back to Guam, I would say that if there is less than a $50-$80 gap between here and somewhere else of a more reputable hotel chain, and it was in Tumon on the beach (note the Sheraton is not in Tumon on the beach for example), I would stay there because the quality of the hotel is probably only 4 star whereas the others are 5 and their facilities are just a bit better meaning you won't have to go to other locations, you can just park in the hotel for the whole time you're there. Its a nice place to stay, but if you are looking for above and beyond 'nice', stay somewhere else and if you are just looking for 'comfortable' and don't plan to spend a lot of time in the room, you'll enjoy here.
Hafa adai everyone and enjoy your stay in Guam.
Beach side rooms will make it easier for you to dry your clothes and tend to be better ventilated.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.