I'll admit... I read the TripAdvisor reviews prior to going. I am not a picky person and can sleep just about anywhere, so I opted to believe the couple of folks who rated this place "alright". We were excited as the hotel come into sight, as from the street it looks alright. The first hints of what was to come hit you as soon as you enter the lobby and the temperature is in the high 80s. It looks like it was once a fairly "grand" hotel, that has fallen on very hard times. Outside of the temperature, there's a general dinginess everywhere. So we check in and head up to our room, which we find is close to 100degrees farenheit. The room has two twin beds and a small table and an old television on an old hutch. It does have a small refrigerator in the hutch. We turn on the aircon as cool as we can get it and head out. It's about 2:00pm and we figure by the time we return after dinner, the place will be plenty cool. It is not. It is 10:30pm and It is slightly cooler, but still very warm. We figure we'll give it a couple more hours and it will be comfortable enough. And then we discover the beds! It is almost too hard to find the words to describe just how bad these beds are. They feel like waterbeds on steroids, but they aren't waterbeds. If you move just a little bit, the whole bed begins bouncing like you're on a trampoline. So you're on this absolutely uncomfortable bed... sweating... at midnight. At that point I figured we'd get no sleep anyways, and attempted to reach someone at the front desk to let them know what the problem was and get a room change. Call... no answer. Call again... no answer. Go down and an man in his senior years who says he's security goes searching for the graveyard staff. No luck, and tells me he'll have them call our room when they get back? Now nearly 2:00a.m... nothing. Needless to say, at 6am (as soon as I figured they'd unlock the upper level parking garage where our car was), I went and checked out. I'd paid for several days, the entirety of our stay. When I told the front desk staff I wanted to check out, and she saw that I was already paid up, she said "Need I even ask why you're pulling out?". I asked her if "she wanted me to go through the list?". She said, "I'm sure I've heard it all already". And then she began to profusely apologize. Yes, they realize how terrible this hotel is. And it is really really really terrible. Don't say you weren't warned. I didn't even get into the part about my daughter freaking out over a small roach on top of her bag upon our return to the room.
Cheap? For Tumon certainly. The rate we got was about $65.00 per night. But you would be tremendously more comfortable walking across the street and sleeping right on the beach. That is not an exaggeration either. We transferred to the Westin, Tumon - which turned out to be heaven on Guam.
I will end by saying that the staff were friendly. It was obvious they realized the dump they were working in, and as much as they could be, were helpful and apologetic.
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- Also Known As:
- Grand Plaza Tumon
- Hotel Grand Plaza
- Grand Plaza Hotel Guam, South Pacific