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“So-so” 3 of 5 stars
Review of Grand Plaza Hotel

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Grand Plaza Hotel
2.5 of 5 Hotel   |   1024 San Vitores Rd, Tumon, Guam 96911 , Mariana Islands   |  
Hotel amenities
Ranked #17 of 21 Hotels in Tumon
Harvard, Massachusetts, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“So-so”
3 of 5 stars Reviewed February 13, 2013

An older hotel and a bit run down. The owner really needs to update the AC units as my room barely made it to 75 by 5 AM. Otherwise it was over 80. Housekeeping was spotty. The bathroom light needed replacing and the bathtub was tilted so that water from the shower poured out onto the floor (Rm 607, btw).

That said, the Indian Restaurant on the 2nd floor is excellent. On Friday's they have a buffet for about $20 and free Dos XX's.

Room Tip: Good luck. Lots of young Japanese, some with children. Can get a bit noisy.
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    6
    45
    101
    41
    23
See reviews for
50
47
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Colonia, Yap FSM
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 19, 2012

Finally got a vacation after a year plus on an outer island of Guam. I stayed at the Grand Plaza and really enjoyed it. Pool, a couple of blocks from the beach, great shopping available, even the red shuttles to Micronesia Mall and K-Mart. The staff was helpful and friendly. They always had a smile and a greating for you.

Room Tip: Third floor, next to the pool and great internet.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathmandu, Nepal
Level Contributor
217 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed March 23, 2012

I stayed a night this month and found this hotel okay for a short stay. This is really close to many restaurants and bar in this area and downtwon is just next door. The rooms are okay and cost effective, comapre to other big hotels in Guam. I suggest this for a transit stay but not for long holiday, unless you are tight with budget.

Room Tip: No matters if you stay for a night. Not really any room that have a nice view from.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Diego, CA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 16, 2011

Grand Plaza Hotel is a not a place to stay. First of all, there's no customer service and if you're not a Japanese tourist, they will tell you that there's no room available even if they just told you a couple of minutes ago that they do have some rooms for you. Just because they get more money from the Japanese tourist than local or even for military. The Chinese manager or owner is a racist- she's the one who told the receptionist that they don't have any rooms anymore because she saw that we're not Japanese. She's not even in the computer- how would she know that? We stayed on the same hotel 4 years ago (because we arrived in Guam in the middle of the night- paying for taxis are expensive too) but looked for another hotel the very next day. The room is dirty, very old and it stinks. You can find a BETTER hotel somewhere else with the same price!!!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayase, Japan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 9, 2011

Disappointed in the hotel. It was very old, dirty, and in need of major renovations. The room had a very fowl smell which made it an uncomfortable stay. For an additional $20 a night you can stay across the street at a hotel located right on the beach and that is much cleaner. I would not recommend staying here.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paranaque, Philippines
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 27, 2011

My mom and I kind of decided our trip to Guam the last minute. We found a reasonably priced hotel that has good location and we found this. It's a no frills place and it feels like you're in a "neighborhood". The general atmosphere of Guam is it is tourist friendly but what I like about Grand Plaza is that it has all the convenient places in its vicinity: an ABC Store (where we got our water and souvenirs), a salon, it's just a 5 minute walk from all the major stores like DFS and restaurants, and the best beach front is right in front of their area (after the road). Though the rooms are quite old they're clean and has the basic amenities. The staff are friendly too especially the front desk girl who checked us in. We got our free breakfast from the cafe next door ran by Japanese girls (the cutest cafe I've seen; it's like Hello Kitty and Kerokeroppi are going to pop out anytime), Veryberry. They have good and dainty sandwiches and their cherry coffee is awesome. I'd still stay in this hotel if I have the chance to go back to Guam.

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
54 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
1 of 5 stars Reviewed September 2, 2010

I could not believe how awful the room was. This place has not been updated in over 20 years! The bathtub was BLACK and STAINED and really disgusting. The drain in the sink was rusty. The wood doors were peeling. The refridge was not working properly. The beds sagged and were very uncomfortable. The pool looked dirty and uninviting. I really regret staying at the Grand Plaza. I suppose you get what you pay for! Stay elsewhere!

  • Stayed September 2010, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Plaza Hotel

Address: 1024 San Vitores Rd, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Swimming Pool
Hotel Style:
#10 Spa Hotel in Tumon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Grand Plaza Hotel 2.5*
Number of rooms: 124
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Also Known As:
Grand Plaza Tumon
Hotel Grand Plaza
Grand Plaza Hotel Guam, South Pacific

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